Skip to main content
BMC Oral Health logoLink to BMC Oral Health
. 2024 Oct 30;24:1322. doi: 10.1186/s12903-024-05082-z

Factors associated with utilization of oral health services among adults aged 18–70 years in Lira district, Northern Uganda: a community based cross-sectional study

Steven Ojok 1, Marvin Musinguzi 1,, Eustes Kigongo 3, Anne Ruth Akello 3, Amir Kabunga 4, Marc Sam Opollo 1, Nelson Okello 2
PMCID: PMC11523656  PMID: 39478606

Abstract

Background

Utilization of oral health services is a global public health challenge. Low- and middle-income countries are disproportionately affected. Uganda is one of the low- and middle-income countries where only 4% of the population has access to oral health services. Northern Uganda is one of the regions in the country with limited information about oral health utilization.

Objective

To assess factors associated with utilization of oral health services among adults aged 18–70 years in Lira district, Northern Uganda.

Methods

This was a quantitative cross-sectional study conducted in Lira District. Multistage sampling was used to select 576 respondents. Data was collected using a researcher-administered structured questionnaire that was adopted, modified, and pretested. Data was analyzed at three levels, including univariate, bivariate, and multivariate at 0.05 significance level.

Results

Of the 634 respondents, 576 responded, giving a 90.9% response rate. Results show that utilization of oral health services was 20.5% (118) among adults aged 18–70 years in 6 months. Predictors of utilization of oral services among this age group are: having not attended any formal education (AOR = 0.2, 95%CI 0.06–0.62), having poor attitudes towards oral health services (AOR = 0.55, 95%CI 0.34–0.89), having cultural influence on the utilization of the oral health services (AOR = 4.84, 95% CI 2.77–8.43), accessing the services from private not-for-profit facilities (AOR = 4.67, 95% CI 1.79–12.16), being un sure of the availability of the equipment used (AOR = 0.42, 95% CI 0.18–0.9), and availability of friendly services (AOR = 2.53, 95% CI 1.12–5.50).

Conclusions and recommendations

Utilization of oral health services is low in Lira district, with only 2 in 10 of the adults aged 18-70years of age utilizing oral health services in 6 months. To improve utilization, targeted health education campaigns should address cultural barriers and attitudes, while ensuring that public health facilities are better equipped and provide more user-friendly services.

Supplementary Information

The online version contains supplementary material available at 10.1186/s12903-024-05082-z.

Keywords: Oral health, Utilization

Background

Globally, the utilization of oral health services poses a prominent challenge to public health. According to Seminario et al., only 35% of individuals in low-income countries have access to basic oral healthcare, compared to 60% in middle-income countries, 75% in upper-middle-income countries, and 82% in high-income countries [1, 2]. Uganda is one of the Sub-Saharan countries with low levels of oral health service utilization [3]. According to the national health policy by Uganda’s Ministry of Health, 51% of community members experience oral health problems, and only 35% of these access oral health services [4].

The global burden of oral diseases is staggering, surpassing that of the combined main non-communicable diseases (NCDs) like mental disorders, cardiovascular diseases, diabetes mellitus, chronic respiratory diseases, and cancers [5]. Notably, over two billion people worldwide contend with permanent teeth caries, while primary teeth caries affect 514 million children [1]. Within Uganda, dental caries and gum diseases are prevalent, affecting 32.5% of children and 66.7% of adults [6]. However, the World Health Organization (WHO) emphasizes that many oral diseases are preventable or manageable through early interventions, including regular oral checkups by health professionals [1, 7]. Oral health services encompass preventive care (teeth/gum cleaning, oral X-rays, education, counseling) and restorative treatments (fillings, conservation, crown/bridge, implants, cosmetic procedures) [8]. Demand for oral health services often stems from necessity rather than meticulous planning [5], underscoring the risk of underutilization without alignment with community needs [9].

A complex mix of individual, social, and contextual factors that affect access to oral health services drives the use of oral health services. Previous studies have identified a few variables that affect the use of oral health services [10, 11]. For instance, sociodemographic characteristics including age, sex, education, and home location are associated with the usage of oral health services [12, 13]. Furthermore, clinical dental conditions and the severity of dental problems, may influence the level of treatment needed and, consequently, impact the use of oral health services. More studies about oral health service utilization and factors associated with it have been conducted in high- and low-income countries up to this point, with few studies in Uganda.

Uganda faces significant challenges that contribute to the low utilization of oral health services. These challenges include limited funding, low prioritization of oral health in the national health agenda, inadequate planning, workforce shortages, and poor coordination between central and local governments [3]. For instance, Uganda’s dentist-to-population ratio of approximately 1:43,000 far exceeds WHO’s recommended 1:7,500 [1, 5] straining available dental workers and compromising service quality [7]. Notably, dental health receives inadequate attention in Uganda’s health budget, resulting in limited resources and preventive awareness [3, 14].

The Northern Region of Uganda, particularly Lira district, grapples with substantial health system delivery challenges, particularly in oral health service provision, encompassing care availability and the health workforce [14]. According to the Uganda Health Facility Master List, Lira District has a total of 57 health facilities: 23 are private-for-profit, 9 are private-not-for-profit, and 25 are public health facilities. These include 8 clinics, 20 Health Center IIs, 23 Health Center IIIs, 3 Health Center IVs, 1 general hospital, 1 regional referral hospital, and 1 special clinic. Oral health services in the public sector are available from Health Center IVs to the regional referral hospital free of charge. In contrast, in the private sector, the availability and cost of oral health services vary depending on the type of facility and the specific services provided, with services generally not being free [15].

Studies in Lira district have explored oral hygiene knowledge, attitudes, and practices [16]. However, there is a need for further investigation into the determinants of oral health service utilization. The study’s findings reveal existing challenges in accessing oral health services, including individual factors, cultural-related factors, and health facility-related factors. These findings can contribute to global efforts aimed at improving access to oral health services in resource-constrained regions by addressing shared barriers and facilitating knowledge exchange.

Methods

Study design and setting

We used a community-based cross-sectional study design to collect quantitative data from 5th March 2023 to 30th March 2023. The study was conducted in Lira district. Lira district is located in the northern part of Uganda; it is bordered by Pader District to the north, Otuke District to the northeast, Alebtong District to the east, Dokolo District to the southeast, Apac District to the southwest, and Kole District to the west, located at GPS coordinates 2.2581° N, 32.8874° E. The district has two counties, Erute South and Erute North. Erute South encompasses five sub-counties, 26 parishes, and 247 villages. The population of Lira district is estimated to be 408,043 individuals. The study was conducted in Lira district due to the challenges the district faces with health service delivery. Remarkably, only 31.4% of the overall population resides within a 5 km radius of health facilities, potentially influencing the healthcare-seeking patterns of individuals [17, 18].

Study population

The study was conducted among adults aged 18–70 years in Lira district.

Sample size estimation

The sample size for the study was determined using the Leslie Kish formula [19], with a P-value of 0.5, as the level of oral health service utilization in Lira District is unknown. A P-value of 0.5 yields a recommended power of 80%. The calculation also used a precision (D) of 0.05 and a Z-score of 1.96, corresponding to a 95% confidence level. The sample size was further adjusted for a design effect of 1.5, based on similar studies [20, 21], and a non-response rate of 10%, resulting in a total sample of 634 participants.

Sampling technique

A multi-stage cluster sampling technique was used to select the participants who participated in the study. In the first stage, three sub counties were randomly selected for the study using the lottery method. In the second stage, two parishes were selected from each of the sub counties using simple random sampling. All the parishes in the selected sub counties were listed and written on small, separate papers. The papers were then placed in a small box and mixed well. Two parishes were then selected from the papers without replacement.

In the third stage, two villages were selected from the selected parishes using simple random sampling. All the villages within the parishes were listed on pieces of paper, and two papers were chosen for each subcounty.

At village level, the researcher met the LC. I chairpersons of each village who estimated the total number of houses held in the village. The researcher then determined the sample size from each village using proportionate by size. The household with the respondents who meet the inclusion criteria was selected using consecutive sampling. See Table 1.

Table 1.

Table showing the sampling process of the study

S/N Sub county (Simple random sampling) Parish (simple random sampling) Village (Systematic Random sampling) Number of households (N) Number of participants (n)
1 Lira Omito Kasubi 94 40
Telele A 116 50
Bar Apwo Elwa 109 48
Apii-pe 117 50
2 Adyel Lango Cental Cuk-ibange 155 67
Te-tugu 163 70
Kirombe Kilombe North A 122 53
Kilombe North B 85 38
3 Amach Adyaka Abwong B 86 37
Ebut 82 35
Ayach Otony 94 40
Barilwa 90 48
Total 1352 576

Data collection tool

The questionnaire (supplementary file 1) used to collect data was developed through a thorough review of relevant literature and adjusted for the study setting [7, 14, 2023]. Key references that contributed to its development include Gao et al. (2020), which provided insights into factors influencing oral health service utilization and shaped the inclusion of variables related to individual perceptions and behaviours; Ocwia et al. (2021), which informed the structuring of socio-demographic variables in Section A; Shirahase et al. (2022), which guided the development of Section C focusing on health system factors; and WHO (2016), which, while not a study, offered general health promotion guidelines that were adapted to fit the specific context of oral health services in the study area.

The questionnaire is divided into three sections: Section A covers socio-demographic variables such as gender, age, education level, marital status, and income; Section B addresses individual factors including knowledge about oral health, access to information, and existing oral health conditions; and Section C examines health system factors like distance to health facilities, type of facilities, availability of supplies, and services. The full questionnaire is available as a supplementary document/appendix for further review.

The tool was pretested on 10% of the sample size in a neighbouring district, Kole. Based on the feedback from the pretest, several improvements were made, including clarifying ambiguous questions, rephrasing complex statements, and adding response options to better capture the respondents’ experiences. The Content Validity Index (CVI) of 8.81 was calculated by having a panel of experts rate each item on the questionnaire for relevance and clarity and then averaging their scores. The reliability coefficient of 0.769 was determined using Cronbach’s alpha, which measures internal consistency by evaluating how closely related a set of items are as a group in SPSS version 26. These measures confirmed the tool’s validity and reliability for data collection.

Study variables

The outcome variable of the study was the proportion of respondents who utilized any of the oral health services. Any respondent that had visited any health facility for oral-health-related services such as health education, dental checkup, extraction, tooth filling/cementing, tooth cleaning (scaling and polishing), teeth whitening, flossing, artificial teeth, teeth alignment (braces), and fracture reduction. The question asked was “Have you ever gone to any facility for oral health services?” with a binary outcome of two responses: “Yes” and “No.” A follow-up question was asked to assess the period and service that was accessed.

Knowledge and attitude were assessed using composite scores. For knowledge, 4 questions were asked, each with 4 options coded 1–4, with the most correct answers assigned higher values in descending order. This yielded a maximum score of 16. Respondents scoring 9 or above were classified as having good knowledge about oral health services, while those scoring 8 or below were classified as having poor knowledge.

For attitudes, 6 questions were asked using a Likert scale, each with 5 response options: strongly agree (5), agree (4), neutral (3), disagree (2), and strongly disagree (1). This resulted in a maximum score of 25. Respondents scoring 16 or above were considered to have positive attitudes towards oral health services, whereas those scoring 15 or below were considered to have negative attitudes.

Data management and statistical analysis

Questionnaires were checked for completeness, errors, and consistency immediately after data collection to ensure data accuracy. The data was then securely stored and organized in a structured manner using Microsoft Excel, where it was cleaned and prepared for analysis. The cleaned data was later imported into STATA version 17 Software (Release 17, College Station, TX: StataCorp LLC) for statistical analysis. To ensure data integrity during storage, backups were maintained on both cloud and external hard drives, with access limited to authorized personnel.

At the univariate level of analysis, categorical data was summarized as frequencies and proportions and presented in a table. At the bivariate level, cross-tabulations were performed between the dependent (utilization of oral services) and independent variables to establish associations. A bivariate logistic regression was performed at a 95% confidence level. P values were used as measures of statistical significance. Crude Odds Ratios (COR) were used as the units of measurement to quantify these associations. Significant variables identified in the bivariate analysis were included in a multivariable logistic regression analysis at a significance level of p = 0.05 to determine factors associated with the utilization of oral health services. Variables with p-values less than 0.05 were considered significant predictors. Adjusted Odds Ratios (AOR) were used as the units of measurement to quantify the strength of these associations.

Results

Demographic factors

The response rate of the study was 90.9%. The level of utilization of oral health services was 20.5% (118). Sociodemographic factors associated with utilization of oral health services include, adults aged 18–70 years, respondents that earned between 100,001 and 500,000 and more than UGX 1000,000, respondents in primary level of education, respondents with no formal education, and respondents who were employment. See Table 2.

Table 2.

Sociodemographic factors associated with utilization of oral health services among adults aged 18–70 years in Lira district, Northern Uganda

Variables Frequency N (%) Utilization COR (95% CI) p value
No N (%) Yes N (%)
Utilization 458 (79.5) 118(20.5%)
Gender
Male 283(49.13) 226(79.9%) 57(20.1%) 1
Female 293(50.87) 232(79.2%) 61(20.8%) 1.042(0.69–1.56) 0.84
Age group
18–24 224 (38.89) 176(78.6) 48(21.4) 1
25–35 233(40.45) 188(80.7) 45(19.3) 0.88(0.56–1.38) 0.575
36–45 110(19.1) 91(82.7) 19(17.3) 0.77(0.42–1.38) 0.374
45–70 9(1.56) 3(33.3) 6(66.7) 7.33(1.76–30.4) 0.006**
Income level
Less than 100,000 262(45.49) 223(85.11) 39(14.89) 1
100,001–500,000 273(47.40) 207(75.82) 66(24.18) 1.82(1.18–2.82) 0.007**
500,001–1,000,000 25(4.34) 21(84) 4(16) 1.09(0.35–3.34) 0.881
More than 1,000,000 16(2.78) 7(43.75) 9(56.25) 7.35(2.58–20.89) < 0.001***
Marital status
Unmarried 222(38.54) 182(80) 40(18) 1
Married 354(61.46) 276(78) 78(22) 1.29(0.84–1.966 0.246
Education level
Tertiary 99(17.19) 69(69.7) 30(30.3) 1
Secondary 180(31.25) 142(78.9) 38(21.1) 0.615(0.35–1.075) 0.089
Primary 221(38.37) 177(80.1) 44(19.9) 0.571(0.33–0.98) 0.043*
None 76(13.19) 70(92.1) 6(7.9) 0.197(0.08–0.50) 0.001**
Residence
Urban 300(52.08) 238(79.3) 62(20.7) 1
Rural 276(47.902) 220(79.7) 56(20.3) 0.98(0.65–1.47) 0.911
Employment status
un employed 357(61.98) 1
Employed 219(38.02) 1.63(1.09–2.46) 0.018**

Knowledge and attitude

The majority of the respondents, 276 (47.92%), agreed that it is not necessary to visit a dentist if there are no tooth problems. Most respondents, 326 (56.60%), agreed that dental services are expensive. A significant portion, 245 (42.53%), disagreed with the statement that dental services are provided by unfriendly staff. Many respondents, 264 (45.83%), agreed that dental services are difficult to find. The majority, 294 (50.69%), disagreed with the notion that the best oral health services are not available in Lira District. Additionally, 353 respondents (61.28%) agreed that children should not visit dentists when they start losing teeth, as it is considered normal. Overall, most respondents, 326 (56.6%), had a poor attitude toward oral health services.

Most respondents, 358 (62.15%) identified gum disease and dental caries as common oral health challenges. Facilities Offering Dental Services: The majority of the respondents, 420 (72.92%) knew that HCIV facilities offer dental services. The majority of the respondents, 226(39.24%) knew one should visit a dental clinic when sick, while 206 (36.28%) knew that they should visit every six months. Most of the respondents knew that getting pain killers 247(42.88%) was the best way to manage tooth ache, followed by visiting a dentist 185 (32.12%). The majority of the respondents had poor overall knowledge about the oral health services 310 (53.82). See Table 3 below.

Table 3.

Knowledge and attitude of the respondents towards utilization of oral health services

Variables Frequency (N) Percentage (%)
Attitudes
It is not good to bother visiting a dentist when you have no tooth problems
Neutral 21 3.65
Strongly agree 124 21.53
Agree 276 47.92
Disagree 133 23.09
Strongly disagree 22 3.82
Dental services are expensive
Neutral 21 36.45
Strongly agree 48 8.33
Agree 326 56.60
Disagree 28 48.61
Strongly disagree 153 26.56
Dental services are offered by un friendly providers
Neutral 179 31
Strongly agree 5 0.87
Agree 72 12.50
Disagree 245 42.53
Strongly disagree 75 13.02
Dental services are difficult to find
Neutral 129 22.40
Strongly agree 14 2.43
Agree 264 45.83
Disagree 165 28.65
Strongly disagree 4 0.69
The best oral health services are not in Lira district
Neutral 84 14.58
Strongly agree 7 1.22
Agree 94 16.32
Disagree 294 50.69
Strongly disagree 99 17.19
Children should not visit dentists when they start losing teeth because it is normal
Neutral 45 7.81
Strongly agree 141 24.48
Agree 353 61.28
Disagree 32 5.56
Strongly disagree 5 0.87
Overall attitude
Good 250 43.4
Poor 326 56.6
Knowledge
Which of the following is a common oral health challenge you know
I don’t know 166 28.82
Jaw fractures 1 0.17
Missing teeth 51 8.85
Gum disease and dental carries 358 62.15
Which of the following facilities offer dental services
I don’t know 119 20.66
HCII 36 6.25
HCIII 1 0.17
HCIV 420 72.92
How often should one visit a dental clinic
I don’t know 130 22.57
When you are sick 226 39.24
1 year 11 1.91
6 months 209 36.28
What should be done when a tooth is paining
I do nothing 1 0.17
Get herbal medicine 143 24.83
Get some pain killers 247 42.88
Visit a dentist 185 32.12
Overall knowledge
Good 266 46.18
Poor 310 53.82

Factors associated with utilization of oral health services among adults aged 18–70 years in Lira district, Northern Uganda

The results in Table 4 show that the factors associated with utilization of oral health services were: Having access to the oral health services, lack of transport, being influence by cultural practices, poor knowledge about the oral health services, poor attitudes towards, attending care in private for-profit health facilities and private for-profit facilities, availability of equipment and oral health friendly services.

Table 4.

Factors associated with utilization of oral health services among adults aged 18–70 years in Lira district, Northern Uganda

Variable Utilization COR (95%CI) P-value
No Yes
Access to information
No 285(49.48) 266(93.3) 19(6.7) 1
Yes 291(50.52) 192(66.0) 99(34.0) 7.21(4.27–12.2) < 0.001***
Lack of transport
No 318(55.21) 241(75.8) 77(24.2) 1
Yes 258(44.79) 217(84.1) 41(15.9) 0.591(0.388-0.9) 0.014**
Cultural influence
No 490(85.07) 417(85.1) 73(14.9) 1
Yes 86(14.93) 41(47.7) 45(52.3) 6.26(3.83–10.24) < 0.001***
Overall knowledge
Good 266(46.18) 197(74.1) 69(25.9) 1
Poor 310(53.82) 261(84.2) 49(15.8) 0.53(0.35–0.8) 0.003**
Overall attitude
Good 250(43.4) 181(72.4) 69(27.6) 1
Poor 326(56.6) 277(85.0) 49(15.0) 0.46(0.30–0.7) < 0.001***
Type of facility
Government 384(66.67) 320(83.3) 64(16.7) 1
I don’t know 18(3.13) 16(88.9) 2(11.1) 0.62(o.14-2.78) 0.538
Private-for-profit (PFP) 148(25.69) 110(74.3) 38(25.7) 1.72(1.09–2.72) 0.019*
Private not-for-profit (PNFP) 26(4.51) 12(46.2) 14(53.8) 5.83(2.57–13.19) < 0.001***
Perceived Cost of oral health services
Low 244(42.36) 203(83.2) 41(16.8) 1
High 332(57.64) 255(76.8 77(23.2) 1.49(0.98–2.27) 0.061
Availability of equipment
No 55(9.5) 34(61.8) 21(38.2) 1
Not sure 128(22.1) 106(82.8) 22(17.2) 0.33(0.164–0.684) 0.003**
Yes 395(68.4) 318(80.9) 75(19.1) 0.38(0.209–0.695) 0.002**
Friendly services
No 122(21.18) 105(86.1) 17(13.9) 1
Yes 454(78.82) 353(77.8) 101(22.2) 1.76(1.01–3.08) 0.046*

Factors affecting utilization of oral health services among adults aged 18–70 years in Lira district, Northern Uganda

At the multivariable level of analysis, several factors were found to be significantly associated with the utilization of oral health services. Respondents with no formal education were 0.2 times less likely to utilize oral health services compared to those with formal education (AOR 0.2, 95% CI 0.06–0.62, p = 0.005). Respondents with poor attitudes towards oral health services were 0.55 times less likely to utilise oral health services compared to those with good attitude (AOR 0.55, 95% CI 0.34–0.89, p = 0.015). Respondents who were who were influenced by culture were 4.84 times more likely to utilize the oral health services compared to their counterparts who did not face any influences (AOR 4.84, 95% CI 2.77–8.43, p = 0.000). Respondents attending care in a private not-for-profit health facility were 4.67 times more likely to utilize the oral health services compared to their counter parts who attended from other health facilities (AOR 4.67, 95% CI 1.79–12.16, p = 0.002). Respondents who were unsure about the availability of equipment decreased were less likely to utilize the oral health services compared to those who were sure (AOR 0.42, 95% CI 0.18–0.98, p = 0.044). Respondents who perceived oral health services as friendly were also 2.53 times more likely to utilize the oral health services compared to those who perceived them as un friendly (AOR 2.53, 95% CI 1.12–5.50, p = 0.025). See Table 5.

Table 5.

Predictors of utilization of oral health services among adults aged 18–70 years in Lira district, Northern Uganda

Variable Crude odds ratio P value Adjusted odds ratio P Value
Education level
Tertiary 1 1
Secondary 0.615(0.35–1.075) 0.089 0.68 (0.34–1.34) 0.266
Primary 0.571(0.33–0.98) 0.043 0.55(0.27–1.12) 0.101
None 0.197(0.08–0.50) 0.001 0.20(0.06–0.62) 0.005**
Attitude towards utilization of oral health services
Good 1 1
Poor 0.46(0.30–0.7) 0.000 0.55 (0.34–0.89) 0.015*
Cultural influence on utilization
No 1 1
Yes 6.26(3.83–10.24) 0.000 4.84 (2.77–8.43) < 0.001***
Type of facility
Government 1 1
I don’t know 0.62(o.14-2.78) 0.538 0.42 (0.08–2.19) 0.304
Private 1.72(1.09–2.72) 0.019 1.53 (0.85–2.74) 0.158
Private not for profit 5.83(2.57–13.19) 0.000 4.67 (1.79–12.16) 0.002**
Equipment availability
Un available 1 1
Not sure 0.33(0.164–0.684) 0.003 0.42 (0.18–0.98) 0.044*
Available 0.38(0.209–0.695) 0.002 0.49 (0.24–1.03) 0.063
Friendly services
No 1 1
Yes 1.76(1.01–3.08) 0.046 2.53 (1.12–5.50) 0.025*

Discussion

The level of utilization of oral health services in the past six months in Lira District is 20.5%. This low utilization rate may be attributed to several challenges affecting access to oral health services in Northern Uganda, such as lack of awareness about available services, poor attitudes towards utilizing these services, and insufficient equipment in health facilities.

The utilization rate observed in our study is lower than that reported by Gambhir et al. in India, where only 30% of respondents had never utilized oral health services [24]. It also contrasts with findings from Chikuni et al. in Western Uganda, where 36.72% of respondents had used oral health services [10]. However, our results align more closely with the Kenya National Oral Health Survey, which found that only 25% of Kenyans had visited a dentist in the past year [25]. In contrast, the National Oral Health Survey in Nigeria reported that only 12% of the population had visited a dentist within the past year [26], which is lower than the findings of our study. These variations can be attributed to differences in study settings and methodologies. For example, some studies measured utilization based on lifetime visits to oral health clinics, while others focused on visits within the past two years, one year, or six months. Our study specifically measured utilization within the past six months.

Our study revealed that respondents lacking formal education were notably less likely to utilize oral health services within the stipulated six-month timeframe. Specifically, those without formal education were 80% less likely to seek oral health services compared to those with educational backgrounds (AOR 0.2, 95% CI 0.06–0.62, p = 0.005). This disparity can be attributed to the influence of education on oral health awareness; individuals with higher education levels generally possess greater knowledge about oral health and better financial capacity to access these services. This is consistent with numerous studies conducted globally that show that individuals who have had any form of education are able to utilize oral health services [27, 28]. This emphasizes the need for increasing awareness on oral health services through training especially for those who have not heard formal education.

Our study reveals that respondents with poor attitudes towards oral health services were significantly 45% less likely to utilize these services compared to those with positive attitudes (AOR 0.55, 95% CI 0.34–0.89, p = 0.015). This finding may be attributed to a lack of awareness and understanding of the importance of regular oral health check-ups and preventive care. This is similar to studies that also show that positive attitude towards oral health services has a positive impact to the utilization of the services [29, 30]. The role of attitude in health service utilization can be further explained using relevant theories and models. For instance, the Health Belief Model (HBM) posits that individuals are more likely to take health-related actions if they perceive a higher susceptibility to a health problem, believe the problem has serious consequences, think taking a specific action would reduce their susceptibility to or severity of the problem, and believe the benefits of taking the action outweigh the costs or barriers [31]. In the context of our study, individuals with positive attitudes towards oral health services are likely to perceive the benefits of regular dental check-ups and preventive care, thereby increasing their utilization of these services.

Our findings indicate that respondents whose decisions were influenced by cultural factors were 4.84 times more likely to utilize oral health services compared to those not influenced by such factors (AOR = 4.84, 95% CI: 2.77–8.43, P = 0.000). The study found out whether participants held any cultural norms or beliefs that impacted their utilization of oral health services, revealing that cultural influences play a significant role in shaping health-seeking behaviors in this context. The association was significant and suggests that cultural beliefs and practices play a pivotal role in shaping individuals’ choices regarding oral health care. The findings of our study disagree with numerous studies that show that culture hinders access to health services [32]. However, chopra et al. also reveals that culture is an intricate web of interacting components that can either facilitate or deter service utilization [33]. The difference between the studies could be due to the different beliefs, norms and practices in the different study settings. In Lango subregion, most oral health conditions are managed at home or by traditional healers with in the community. However, it is important to note that many of these traditional treatment methods carry a high risk of infection, which may compel patients to seek biomedical treatment options. For example, the removal of tonsils, commonly referred to as “gi dwoni” (false teeth) in Lango culture, poses significant health risks. This study underscores the impact of cultural factors on access to oral health services in Lira district, it emphasizes the need to continue discouraging harmful cultural beliefs and practices to wards oral health.

The study also shows that respondents choosing private non-profit health facilities for health care were 4.67 times more likely to utilize the oral health services compared to those that attended care in other health facilities (AOR 4.67, 95% CI 1.79–12.16, p = 0.002). This could be due to the better quality of services provided in the private non-profit health facilities. This study is in agreement with a study by Ssennyonjo et al. found that clients tend to favor private non-profit facilities. This could be due to the reputation of private, not-for-profit health facilities to provide higher-quality services at affordable rates compared to government health facilities [34]. The results advocate for quality improvements in government facilities’ oral health services, while urging private health facilities to adopt equitable pricing practices.

Furthermore, the study disclosed that respondents who were unsure about equipment availability in health facilities were 0.044 times less likely to utilize oral health services compared to their counterparts (AOR = 0.42, 95% CI 0.18–0.98, P = 0.044). This could be due to the fact that clients perceive superior equipment as a precondition for high-quality health care, influencing their choice of health facilities. In this context, respondents uncertain about equipment availability may have chosen centers with equipment within their financial reach. The results of this study are in line with Nyamuryekung’e et al.‘s study in Tanzanian which found equipment availability, practitioner expertise, and service costs as pivotal factors in comprehensive oral care provision and utilization [35]. Thus, the study accentuates the need for enhanced promotion of oral health services among various health providers in Lira district.

This study also reveals that respondents perceiving oral health services as friendly exhibited were 2.53 times more likely to utilize the oral health services compared to those perceiving them as unfriendly (AOR 2.53, 95% CI 1.12–5.50, p = 0.025). This is because friendly service can heighten client satisfaction and promote service utilization. This finding concurs with several studies conducted in Africa [14, 36, 37]. This insight underscores the imperative of user-friendly oral health services to augment utilization rates.

Study limitations

The study has several limitations. First, it relied on self-reported data, which may have introduced bias due to social desirability and recall issues, though this was mitigated by cross-validating some questions. Furthermore, the findings are limited in generalizability, as the study was conducted in a single district, and the timeframe may not capture seasonal variations in service utilization. No distinction was made between public and private oral health services, which could affect access disparities, and no actual health records were reviewed, relying solely on participants’ reports. Additionally, independent data on the availability and accessibility of oral health services was lacking. Comparisons with similar studies in Lira District were not possible due to a lack of data. Finally, the six-month period used to assess utilization may have introduced bias, as oral health service use typically ranges from 6 to 24 months, potentially underestimating the needs of participants without immediate oral health issues.

Conclusions and recommendations

The study reveals that oral health service utilization among adults aged 18–70 in Lira district, Northern Uganda, stands at 20.5%. Key predictors include lack of formal education, negative attitudes toward oral health services, cultural influences, type of facility, uncertainty about equipment availability, and perceptions of service friendliness. The results suggest that there should be targeted education for the less educated, attitude-change campaigns, culturally sensitive approaches for oral health, support for private and government healthcare facilities, ensuring equipment availability for oral health, and promoting patient-centered care.

Ethical considerations

The study was performed in accordance to the declaration of Helsinki and obtained Research Ethics Committee (REC) approval from Gulu University Research Ethics Committee (GUREC-2022-292). Permission to conduct the study was sought from the relevant authorities where the study was conducted. More so, before data collection written informed consent was obtained from the participants. The participants were informed about the purpose of the study, the benefits, risks and that they were free withdraw from the study at any time without any consequences. Participants data was highly kept confidential and therefore identifiers like names were not used. To ensure respect and privacy for the participants, the interviews were conducted in private and convenient locations chosen by the participants to ensure their comfort.

Electronic supplementary material

Below is the link to the electronic supplementary material.

Acknowledgements

We acknowledge all the participants who agreed to take part in the study. We also appreciate the efforts made by the research assistants to ensure proper data collection.

Author contributions

S. O conceptualized and designed the study, planned, interpreted results and he is the principle investigator of the study. M. M supervised, interpreted the results and wrote the manuscript, E. K and A. K reviewed the manuscript. A. R. A designed the study and reviewed the manuscript, M. S. O conducted the analysis and wrote the main manuscript text. N. O planned, supervised the research, interpreted results and reviewed the manuscript.

Funding

This study did not receive any funding from a body, organization or agency.

Data availability

The datasets used and/or analyzed during the current study are available from the corresponding author on reasonable request.

Declarations

Consent for publication

Not applicable.

Competing interests

The authors declare no competing interests.

Footnotes

Publisher’s note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

References

Associated Data

This section collects any data citations, data availability statements, or supplementary materials included in this article.

Supplementary Materials

Data Availability Statement

The datasets used and/or analyzed during the current study are available from the corresponding author on reasonable request.


Articles from BMC Oral Health are provided here courtesy of BMC

RESOURCES