Abstract
Objective
To characterize patients’ perspectives on privacy on the disclosure, documentation, and visibility of social risk information collected during screening in healthcare settings, and to identify ways to design patient-centered, privacy-protecting screening and documentation systems.
Materials and Methods
Interviews were conducted with 18 patients from a Midwestern healthcare system who had experienced screening. Interviews were analyzed using a multi-cycle coding process.
Results
Participants expressed privacy concerns regarding the disclosure, storage, and visibility of social risk information. Patients judged the relevance of social risk information when choosing to disclose it and when considering how long they would like these data to remain in the electronic health record (EHR). Disclosure and storage risks identified included embarrassment, the potential for these data to be shared with others or used against patients, and the possibility that patients would be unaware of stored social risk data in the EHR. Patients desired trusting relationships with physicians to facilitate disclosure and the ability to edit or delete stored data to ensure privacy.
Discussion
Findings highlight privacy-related concerns about social risk disclosure, as well as patients’ desire for control over these data. Trusting patient-clinician relationships and clear policies governing social risk data use may support disclosure. Patients advocated for screening to occur with trusted healthcare staff and for control over EHR social risk data.
Conclusion
Social risk screening and documentation systems must address patients’ privacy concerns, facilitate safe disclosure, and clarify how data are used. Empowering patients with greater control over social risk data may affirm privacy and improve acceptability.
Keywords: social risk factors, screening, documentation, electronic health records, disclosure
Introduction
Healthcare organizations increasingly screen patients for social risks—often called “health-related social needs” or “social driver/determinants of health” screening—to identify factors that adversely impact patients’ health (eg, housing insecurity or unemployment, which may be correlated with poorer healthcare access and health outcomes).1,2 The growing literature on social risk screening predominantly focuses on clinicians and screening tools (eg, food insecurity contributing to malnutrition or unsafe housing contributing to physical injury or environmental exposures).3,4 There has been limited investigation of patients’ perspectives on privacy (ie, the access of one actor to another, including to information and how this information may be used5,6) in relation to disclosure in social risk screening.6–12 Patients may view social risk data as sensitive,13,14 suggesting the need to understand privacy concerns and potential impacts of these data on patient-physician relationships. The introduction of social risk screening into clinical workflows may represent new opportunities for the violation of patient privacy norms by granting clinicians increased access to sensitive information.5 Patients may not wish to disclose social or financial issues,15,16 or they may answer questions differently depending on who asks them, and how.17,18 Understanding patients’ views regarding disclosing and storing social risk information is necessary to design information systems that meet patients’ needs and preferences in addition to those of providers.
Prior research has identified patient concerns about disclosing social risks, including fear of stigmatization or discrimination,19–23 uncertainty about whether disclosed social risks will be addressed, legal repercussions (eg, immigration status, child protective services), and having limited appointment time to explain circumstances.21,23–27 Patients’ trust in clinicians’ confidentiality and concerns about the security and privacy of health information impact whether they withhold information from them.12,28–31 Screening programs may create expectations for patients that they will receive help from healthcare organizations when they disclose social risks, rather than from other community organizations, regardless of whether patients want healthcare organizations to assist with these needs.26,31,32 Understanding patients’ concerns about privacy during social risk screening, including the disclosure, recording/storage, and visibility of disclosed information, is necessary to design acceptable, privacy-protecting screening and information systems.
The increasing documentation of social risk data since 2016,33 including the use of structured documentation methods (eg, via the Epic social risk wheel34 or standardized terminologies including International Classification of Diseases, Tenth Revision [ ICD-10] Z codes35 and Logical Observation Identifiers Names and Codes [LOINC]36) and the extraction of social risks from free-text notes using natural language processing, may make these data more visible and usable in those electronic health records (EHRs) that support social risk documentation.37–40 Patients wonder what information is contained in their medical record, who has access to it, and when it is accessed.41–43 Documented social risks may be visible to wide range of clinicians and could become the basis of stigmatization and bias.6,21–23,25,31,41,44,45 Critically, those with highly sensitive health or social issues in their records may be less likely than those without such issues to be willing to share their records with other clinicians.46 Additionally, the use of EHR social risk data, including for referrals,47–51 clinical decision support,52,53 population health surveillance,54 and research purposes,54 creates a range of potential unintended privacy risks (eg, that social risk information may be shared with unauthorized individuals or used in unintended manners),6,41,45 and could therefore raise patients’ concerns about how these data are secured.12,55–57 The Health Insurance Portability and Accountability Act of 1996 (HIPAA) provides privacy protections for individually identifiable protected health information (PHI),58,59 but there is concern that the current definition of PHI may not sufficiently cover the wide range of types of social risk data.60,61 The long-term storage of social risk data in the EHR also means that these data are vulnerable to breaches.62,63 Furthermore, provider referrals of patients with social risks to community social services agencies47 may involve the transfer of social risk data, expanding the number of entities and users with these data, as well as potentially changing the security and privacy protections of those data.64 Little is known about patients’ perspectives toward the storage, visibility, and use of social risk information in the EHR, and their views are necessary to design secure and acceptable documentation tools that affirm patient trust. Despite growing recognition of the sensitivity of social risk data captured in clinical settings, most prior research has identified patients’ concerns and potential barriers to disclosure, with little attention to patient-informed solutions for the design of EHR documentation tools. To our knowledge, no prior work has assessed patient recommendations for privacy protection and control of EHR social risk information. This study addresses this gap by exploring patient-informed recommendations for the design of trustworthy, patient-centered social risk documentation tools.
Objective
Using interviews with patients, we characterize patients’ perspectives about disclosing social risk information and the documentation and visibility of these data in the EHR. By understanding patients’ experiences and perceptions regarding the privacy aspects of social risk screening, findings can inform the implementation of patient-centered social risk screening and documentation in healthcare settings in a manner that increases privacy protections.
Methods
Setting and participants
We recruited patients from Parkview Health (Parkview), a nonprofit healthcare system headquartered in Fort Wayne, Indiana. The Parkview system serves over 1.36 million patients in Northeast Indiana and Northwest Ohio and includes over 1200 physicians and advanced practice providers, 300 clinics, and 15 hospitals. The sampling strategy captured patients from settings in which social risk screening was occurring, including primary care, specialty care, and home nursing. To capture patients’ perspectives regarding social risk screening, we purposefully sampled English-speaking adult patients who had participated in social risk screening within the year prior to study enrollment. We identified potential interviewees from patient EHRs purposefully to create a diverse sample in terms of gender and race. We contacted each patient’s physician to obtain permission to contact the patient by phone to invite them to participate. A Parkview researcher conducted recruitment by calling eligible patients, with 2 follow-up calls as needed, while data analysis was ongoing until inductive thematic saturation was reached.65,66 Of 75 patients called, 26 agreed to be interviewed (34.7%) and 18 completed an interview (24%). Five patients (6.7%) who agreed to complete an interview did not answer the phone when called for the interview and 3 patients (4%) who had initially agreed changed their minds when called for the interview. Of the 49 patients (65.3%) who were called and did not agree to an interview, 3 (4%) had a language barrier that was not identified in the chart, 2 (2.7%) had disconnected telephones, 1 (1.3%) was too ill to participate, 17 (22.7%) declined, and 26 (34.7%) had unanswered messages left for them to return the call. Interviews were conducted until inductive thematic saturation was reached, as indicated by the confirmation of themes raised in early interviews.65,66 Participants were compensated $25.
Data collection
An interview guide was collaboratively developed and pilot tested by the research team, including input from Parkview clinical collaborators (Appendix A). Participants were asked to verbally complete a brief demographic survey at the beginning of the interview. The interview guide was pilot tested with a doctoral student participant and revised to ensure feasibility and clarity. Semi-structured telephone interviews were conducted in August-September 2020 and ranged from 1 to 1.5 hours (average = 73 minutes). No participant had an established relationship with the researchers prior to the study. Telephone interviews facilitated patient participation while minimizing COVID-19 safety risks. S.W., a white cisgender woman and nurse, called interviewees and completed the verbal informed consent process before connecting the first author (B.I., a white male cisgender PhD student with qualitative research experience) and another PhD student (a white cisgender woman) to conduct the interviews. A Parkview researcher remained in each interview to answer questions and offer resources in response to any disclosed social needs. Interviewers explained the purpose of the study prior to beginning the interview. Interviews were audio-recorded, professionally transcribed, and verified before analysis. There were no repeat interviews. Notes were taken during interviews to facilitate discussion. Transcripts were not returned to participants.
Data analysis
A codebook was iteratively developed by all research team members (Appendix B) by collecting individual feedback and discussing patterns as a group over several team meetings until agreement was reached. Our first codebook iteration featured 46 structural codes based on questions from our interview guide. After applying the initial codebook to early interview transcripts, the research team met to discuss the coding process, resolve discrepancies, and refine the codebook. Through this iterative discussion process, we expanded the codebook to capture emergent themes not reflected in the original interview guide-based structural codes. We continued to refine the codebook across several team meetings until consensus was reached, resulting in a final codebook of 50 structural codes, 31 open codes, and 1 evaluation code, which was then applied to all interview transcripts. Inductive qualitative coding was conducted in 2 cycles.67 In the first cycle, structural codes based on the interview questions asked, open codes, and in vivo codes were applied independently by B.I. and S.W. using NVivo and then reconciled to determine agreement to ensure the accuracy of our codebook application.67,68 Intercoder agreement was calculated between B.I. and S.W. using Cohen’s kappa (kappa = 0.70, indicating substantial agreement). In the second cycle of coding, B.I. used focused coding to develop themes.67 This study was approved by the University of Michigan and Parkview Health Institutional Review Boards. Methodological details are provided using the consolidated criteria for reporting qualitative research (COREQ) checklist69 in Appendix C.
Results
Eighteen participants were interviewed. Participants’ average age was 52 years (range 24-81, Table 1). Most participants identified as women (61%), while 39% identified as men. The most frequently represented racial groups included non-Hispanic White (39%) and non-Hispanic Black or African American (33%). Participants had varied educational attainments, with 7 having received an associate’s degree or higher (39%).
Table 1.
Characteristics of study participants (n = 18).
| Number | Percentage | |
|---|---|---|
| Gender | ||
| Man | 7 | 39 |
| Woman | 11 | 61 |
| Age | ||
| Mean/median | 52.4/49.5 | – |
| Range | 24-81 | – |
| Race | ||
| White (non-Hispanic) | 7 | 38.9 |
| Black or African American (non-Hispanic) | 6 | 33.4 |
| White (Hispanic) | 3 | 16.7 |
| Multi-racial (unspecified) | 1 | 5.5 |
| Asian (unspecified) | 1 | 5.5 |
| Education | ||
| High school or less (no diploma) | 2 | 11 |
| High school graduate or General Educational Development (GED) | 6 | 33.4 |
| Trade school | 1 | 5.5 |
| Some college | 2 | 12.2 |
| Associate’s degree | 3 | 16.7 |
| Bachelor’s degree | 3 | 16.7 |
| Doctoral degree | 1 | 5.5 |
Participants articulated perspectives related to the disclosure and storage of social risk information. These included assessments of the relevance of social risk information to healthcare, concerns that social information might negatively affect patient-provider relationship—which participants suggested could be mitigated through trusting relationships—and concerns about documentation and storage, for which participants recommended restricting access and enabling data updating and deletion. Themes are represented via plain text headings and in Table 2, while subthemes are described in text and in Table 2.
Table 2.
Example quotes.
| Theme | Subtheme | Quote |
|---|---|---|
| Relevance of social risk information to the clinical team and clinical conditions | Relevant |
|
| Not relevant |
|
|
| Patient-provider/team relationship concerns and the role of trust | Embarrassment |
|
| Potential for these data to be used against patients |
|
|
| Patient-physician relationship as a precursor and facilitator to the disclosure of social risks |
|
|
| Concerns about documentation and storage: concern that social information might be shared beyond immediate medical team and preferences for access restrictions | Potential for these data to be shared with others without patients’ consent |
|
| Access to stored social risk information should be restricted |
|
|
| Concerns about documentation and storage: storage duration concerns and preferences for data updating and deletion | Stored in the EHR indefinitely |
|
| Social risk data should be updated frequently and stored only for as long as the healthcare system is actively helping with a social risk or as long as the data reflect a current risk that is relevant to a patient’s health and healthcare |
|
|
| Patients may be unaware of what social risk data are stored in the EHR |
|
|
| Right to erase |
|
|
| Social risk data should be automatically removed from the EHR after a defined length of time |
|
Abbreviation: EHR, electronic health record.
Relevance of social risk information to the clinical team and clinical conditions
When considering disclosing social risks, participants considered if this information was relevant to their healthcare context. Many patients felt that social risks may be relevant to the evaluation or treatment of a physical or mental condition (Table 2). If so, then patients thought that being asked about social risks by health providers, and subsequently disclosing that personal information to them, was acceptable. Individuals expressed a desire to choose when to discuss their social risks, suggesting a concern for privacy when disclosing sensitive information. Some preferred to disclose only when they determined their risk was “bad enough” (P15, 79, Male, White), implying a threshold for what should be disclosed to providers and a reluctance to disclose certain social risk information unless necessary (Table 2). Some participants also felt that social risk information documented in the EHR could give clinicians contextual information about patients and their experiences. They thought that clinicians could use such information to understand how it impacted a patient’s health over time, and to help clinicians communicate with patients more effectively.
However, others thought that certain social risk factors (eg, food insecurity) were not relevant to a physician or healthcare organization, and therefore deemed it less acceptable to be asked about within the healthcare context. Social risk factors were considered irrelevant to disclose if they were being collected only for storage in the EHR without offering assistance to patients (Table 2). Additionally, some participants felt that addressing social risks was not the responsibility of their doctor or hospital and thus did not perceive social risk information as relevant to disclose (Table 2).
Patient-provider/team relationship concerns and the role of trust
Participants suggested that the disclosure of social risk information to clinicians and staff may create several risks for patients, including embarrassment and the potential for these data to be used against patients. For the former, some participants felt vulnerable due to the potential for judgment or stigmatization by clinicians when discovering social risk data. For example, participants felt that clinicians may judge patients based on social risk factors, such as having limited educational attainment, while others felt embarrassment and stress when discussing sensitive topics, including financial hardship or interpersonal violence, causing them not to want to disclose this information (Table 2). Participants were also concerned that social risk information may be used against patients, for example, the dropping of a patient from the practice roster due to judgment about their worthiness based on their social circumstances (Table 2). Relatedly, participants cautioned against the potential for biases if social risk data are available in the EHR, such as clinicians not offering expensive but effective medications to patients based on socioeconomic information.
Participants viewed a strong patient-physician relationship, identified by some as a product of time spent interacting with one’s physician and the physician’s compassion, as a precursor and facilitator to the disclosure of sensitive social risks (Table 2). Participants highlighted that primary care physicians and nurses are healthcare professionals with which patients may have the most face time to build rapport and trust, and thus, feel greater comfort and safety when disclosing sensitive social risk information with them. This trust, in conjunction with a feeling that the clinician was trying to understand patients’ circumstances and caring about the patient, facilitated the discussion of social risk factors by showing that clinicians were attentive to patients’ social risk factors and were going to use this information to help.
Participants also valued training for clinicians both regarding how to conduct conversations about social risk factors with sensitivity, as well as how to best address social risks, as components of their expectations of competence in screening.
Concerns about documentation and storage
Concern that social information might be shared beyond immediate medical team and preferences for access restrictions
Participants were concerned about privacy breaches by both clinicians and staff with access to their social risk information and the potential for these data to be shared with others without patients’ consent. Participants worried about overlapping relationships whereby social risk information may be shared inappropriately by a clinician or staff member with another individual known by the patient in the community (Table 2).
Given these concerns, participants suggested that access to stored social risk information should be restricted to certain physicians and staff (Table 2), and some participants wanted to know who had viewed EHR social risk data. Others desired limits to the level of detail about social risk data captured in the EHR. Because of such concerns, 4 participants felt that information about social risk factors should never be documented in the EHR (Table 2).
Storage duration concerns and preferences for data updating and deletion
Most participants felt that if gathered, social risk information should be documented in the EHR, though they varied in how long they thought such information should be stored. Participants in favor of social risk data storage varied in opinion regarding the acceptable duration of storage, ranging from indefinite storage to removal when no longer relevant or after a certain predefined time period.
Some participants thought that social risk data should be stored in the EHR indefinitely. These participants suggested that the value of perpetual documentation of the patient’s story could give doctors the ability to look back at prior data to gain important contextual information about a patient during medical decision making, especially during care transitions (Table 2). According to 1 participant, clinicians could “piggyback” (P18, 34, Woman, African American), or follow up, on previously documented social risks to prompt asking about changes to these social risk factors in a non-judgmental tone and manner to avoid patient discomfort.
Other participants recognized the potential for social risk factors to change more dynamically than medical data over time. These individuals felt that social risk data should be updated frequently and stored only for as long as the healthcare system is actively helping with a social risk or as long as the data reflect a current risk that is relevant to a patient’s health and healthcare. The data should be removed by a clinician when this is no longer the case, such as if the social risk is no longer present or if the patient discontinues healthcare with a given organization or clinician (Table 2).
Participants stressed the importance of preserving the privacy of sensitive social risk data in the EHR. Participants also expressed concern that patients may be unaware of what social risk data are stored in the EHR and for how long these data will be visible to EHR users, or that patients may forget about the storage of these data over time, potentially resulting in the long-term storage of these data without patients’ knowledge (Table 2).
Some participants desired the ability to edit or remove EHR social risk data at their request. These participants emphasized the private nature of social risk information and suggested that the right to erase these data was important if social risk data are to be retained in the EHR, especially indefinitely (Table 2). Participants wanted clinicians to ask about the social risk data stored in the EHR to discuss changes, update stored data, and provide the opportunity to delete data that patients no longer wished to store, similar to how a list of current medications may be confirmed or updated. Participants also suggested that if they manually updated their social risk data in the patient portal, this may helpfully prompt clinicians to use these data to ask patients about how they are doing.
Participants offered several situations in which patients may request the viewing, editing, or deletion of social risk data. First, following a significant reduction in social risk, a record of a past risk was thought by some patients to be no longer necessary to retain in the EHR. Second, participants considered the utility of EHR social risk information to help address social needs and considered removing it if resources were not being offered to address needs or when it was no longer being used (Table 2). Finally, some participants felt that social risk data should be automatically removed from the EHR after a defined length of time, regardless of accuracy or relevance. Participants offered a variety of lengths for which social risk data should be retained, ranging from at least 1 year to 10 years. Many used administrative processes from other aspects of life as reference points for suggested durations of data storage, such as the duration that financial documents should be retained for tax purposes (7 years), or the length of time information was thought to contribute to one’s credit score (5 years).
Discussion
Motivated by new social risk screening requirements, including a Centers for Medicare & Medicaid Services (CMS) measure to screen adult inpatients for social risks, which is due to be rolled back by 2028,70 as well as other quality measures from the Committee for Quality Assurance (NCQA) and the Joint Commission,71,72 healthcare organizations are screening patients for social risk factors and storing elicited data. Prior work demonstrates patients’ concerns about disclosing and the use of EHR social risk information.73,74 Here, we build on this work by exploring patients’ concerns about the disclosure, storage, and visibility of social risk data and offer preliminary patient-informed potential solutions that warrant further investigation in larger, more diverse samples. This exploratory study extends prior work by providing an in-depth qualitative analysis of patients’ privacy concerns specifically related to the disclosure, documentation, and visibility of social risk information in EHRs. We highlight patients’ recommendations for designing documentation systems that enhance privacy and empower patients with greater control over their social risk data—contributions that may inform the future development of patient-centered, privacy-protecting EHR tools. While this exploratory study is limited in scope, its findings take on additional relevance given recent changes to the social, political, and technological landscape of the United States that may both increase the prevalence of social risks and the potential danger of disclosing these risks to clinicians. Examples include the increase in material hardship felt by many Americans due to the COVID pandemic,75 changes to state-level abortion laws following Dobbs v. Jackson restricting abortion access for 22 million people who can become pregnant,76 anti-LGBTQIA+ legislation reducing access to gender-affirming services,77 executive orders forbidding healthcare organizations from participating in diversity, equity, and inclusion activities,77 and increased immigration enforcement, including a Supreme Court order allowing detainment on the basis of skin color, accent, or place of work.78 Participants’ concerns about the privacy of social risk data predated these changes, suggesting that protecting privacy was, and continues to be, paramount for social risk screening and documentation. In our sample, participants made assessments regarding the relevance of social risk factors to their healthcare when considering disclosing social risks. Privacy norms and perceived trust in clinicians influence decisions about whether to disclose information in relationships generally,5,79 which was echoed by patients in this study as they navigated choices to disclose social risks. Some patients were doubtful that social risk information is relevant in the clinical encounter, and prior work has shown that while patients may view screening as important, they may also lack expectations or a desire for the healthcare system to be able to address social risks.6,30,31,80,81 This may suggest opportunities for clinicians or intake and screening forms to educate patients about how social risks are relevant to their health and what healthcare systems can do about social risks.82–84
Participants in our study expressed concern that permanent social risk documentation and their subsequent visibility to future clinicians may constrain patients’ privacy and create fear of embarrassment or worry that these data may be used adversely—such as to make judgments about patients’ worthiness for treatment or to introduce potential bias from healthcare team members—as has been shown in the privacy literature.5,72,85–88 Similarly, prior research has shown that patients may be concerned about being labeled as having a stigmatized social risk57 or saving face.89 Proactive informing of patients that social risk disclosure is voluntary and that non-disclosure will not affect their care or relationships with healthcare providers, as is done with informed consent in research,90,91 may facilitate patients when deciding to disclose social risks. Furthermore, patient education regarding where social risk data are stored, for how long, who might have access to these data, and how they may be exchanged during referrals may bolster trust and facilitate disclosure.82
Participants expressed that trusting relationships could mitigate some concerns about potential embarrassment, bias, and fear that these data may be used against them during screening. Prior work has suggested that safe environments, characterized by protecting patients’ privacy, refraining from judgment, and being supportive, are vital for maintaining trusting relationships.6,30,82,92–95 Indeed, patients’ trust in the confidentiality of their physician, and concern about security breaches and feeling that one has little impact on how PHI is used, are linked to decisions to withhold medical information.28,29,96 Thus, leveraging patient-clinician/staff relationships, or providing the option to disclose social risks via a paper, tablet, or patient portal form,17,97 may increase the perceived safety of social risk information disclosure.79 Patients may be less likely to disclose social risks to individuals with whom they do not have a trusting relationship with, as increasingly many members of the healthcare team may be tasked with screening and may not be personally known to patients.79,98 As a result, when patients disclose needs, whether to a trusted provider or not, they may wish to make sure there are strong privacy protocols and staff training in place to prevent data breaches of these sensitive data.6,44,99
Concerns about privacy violations of social risk data raised by participants in this study suggest the need to ensure that EHR documentation tools are designed to protect social risk data and lessen the risk of unintended patient privacy risks. Patients in our study articulated how social risk documentation creates new ways for these data to be viewed, shared, and used, potentially without patients’ knowledge or consent. The rapid implementation of tools designed to capture, use, and share social risk data37,100–102 requires informaticians to consider the unique privacy concerns related to integrating social risk information into the EHR.85 One strategy to reduce the risk of harms related to collecting and storing social risk data is to ensure that all clinicians and staff undergo training regarding what constitutes acceptable or unacceptable use of EHR social risk information.103 Additionally, healthcare organizations may offer patients the option to be notified when social risk data are accessed, by whom, and for what purpose, as well as displaying all of the social risk information currently documented in the patient portal for awareness.21
Given perceived risks of storing social risk information, participants in our study advocated for the right to erase these data, including options to update or remove stored data. This may give patients more control over what is documented in the EHR, especially related to older data that no longer reflect one’s current social circumstances. While this is consistent with recent informatics-driven patient safety efforts showing patients’ desire to modify, delete, or control access to incorrect medical information in the EHR via the patient portal,85,104–109 as well as the broader privacy efforts focused on the right to be forgotten,110–112 the ability for patients to edit social risk data in the EHR has not yet been described. Storing social risk information in a manner that allows for modification and deletion at patients’ requests may require the creation of separate databases with distinct assumptions about data provenance and access relative to the rest of the EHR. Alternatively, social risk information could be archived so that additional steps and permissions are necessary for future access. While there have been some efforts to protect the privacy of geocoded EHR social risk data,113 we have not yet seen specific efforts to preserve patient privacy and the editability of individual-level social risk data in practice. Communicating the ability and processes required to make changes to social risk records will require equitable education to avoid disparities among patients regarding who has agency over the documentation of these data.114
Findings from this exploratory study suggest several potential strategies to mitigate risks to patient privacy when using EHR social risk information that are worthy of further evaluation in broader contexts. To mitigate the risk of biases in the use of social risk information, healthcare organizations could establish policies specifying acceptable and unacceptable uses of social risk information. They could also ensure that efforts to adjust medical decisions based on social risks are done only to aid patients.100,114 For example, social risk information may be used to prompt clinicians to connect patients with medication affordability resources,115–117 but not for decisions about offering or withholding certain treatments. Additionally, clinical decision support tools incorporating social risk information to adjust care could be considered to support, rather than supplant, clinical criteria,100 and routine audits—potentially through equity-focused dashboards118—of how social risk information is used in care decisions may be used to identify potential patterns of bias. Finally, shared decision-making frameworks could be used to center patients’ preferences and to allow patients to provide feedback about who can access their social risk information and how it is used to adjust care.119,120
Limitations
Several limitations must be considered. First, our sample is from a single Midwestern US healthcare system, and patients from some clinical specialty areas are not represented in our sample. Patient subpopulations may have distinct preferences for the collection and storage of social risk information based on local socioeconomic, cultural, and geographic contexts, as well as access to screening and social care resources, suggesting the future need to elucidate patient preferences in a nationally representative sample. Furthermore, with available data, we are unable to identify each distinct type of social risk screening that our participants have experienced. This information may be important in future studies, as different screening programs may vary in terms of the questions asked, the context of screening, and the type of clinician who conducts the screening. Future work is needed to characterize preferences for screening across a wide range of patient populations and healthcare settings, including which types of healthcare staff should conduct screening, which may impact disclosure of social risks. Finally, phone interviews may have masked participants’ non-verbal cues and may have prevented the participation of those without consistent phone access.
Conclusion
Screening creates opportunities to address social needs, though screening relies on patients’ willingness to disclose private social risk information. Decisions to do so may be dependent on patients’ views of the relevance of these data to their health and perceptions of risks associated with disclosure. Screening-related information systems, workflows, and policies should be designed to prioritize reducing privacy-related harms and to create safe environments for patients to share these data and for clinicians to use them.
Author contributions
Bradley E. Iott (Conceptualization, Data curation, Formal analysis, Funding acquisition, Investigation, Methodology, Project administration, Supervision, Validation, Writing—original draft, Writing—review & editing), Shauna Wagner (Data curation, Investigation, Project administration), Jessica Pater (Conceptualization, Data curation, Funding acquisition, Investigation, Project administration, Resources, Supervision, Validation, Writing—review & editing), Tammy Toscos (Conceptualization, Data curation, Funding acquisition, Investigation, Resources, Supervision, Validation, Writing—review & editing), Denise Anthony (Conceptualization, Formal analysis, Investigation, Methodology, Project administration, Resources, Supervision, Validation, Writing—original draft, Writing—review & editing), and Tiffany C. Veinot (Conceptualization, Formal analysis, Funding acquisition, Methodology, Resources, Supervision, Validation, Writing—original draft, Writing—review & editing)
Supplementary Material
Contributor Information
Bradley E Iott, Department of Internal Medicine, University of Michigan Medical School, Ann Arbor, MI 48109, United States.
Shauna Wagner, Parkview Mirro Center for Research and Innovation, Parkview Health, Fort Wayne, IN 46845, United States.
Jessica Pater, Parkview Mirro Center for Research and Innovation, Parkview Health, Fort Wayne, IN 46845, United States.
Tammy Toscos, Parkview Mirro Center for Research and Innovation, Parkview Health, Fort Wayne, IN 46845, United States.
Denise Anthony, Department of Health Management and Policy, School of Public Health, University of Michigan, Ann Arbor, MI 48109, United States.
Tiffany C Veinot, School of Information, University of Michigan, Ann Arbor, MI 48109, United States.
Supplementary material
Supplementary material is available at JAMIA Open online.
Funding
Funding for this study came from the Parkview Mirro Center for Research and Innovation.
Conflicts of interest
No authors have any conflicts of interest to report.
Data availability
To protect participants’ privacy, data from this study are not able to be shared.
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Associated Data
This section collects any data citations, data availability statements, or supplementary materials included in this article.
Supplementary Materials
Data Availability Statement
To protect participants’ privacy, data from this study are not able to be shared.
