Telecare acting as an "electronic grandmother" for New Brunswickers.

Abstract

A telephone information line is easing demand at the emergency departments of two hospitals in Moncton, NB. Although information lines aren't new, this program is different because nurses are using computer software that provides protocols for more than 900 areas of patient complaint. It helps them direct patients to the most appropriate care, which may range from treatment at home to an immediate visit to an emergency department.

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