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. 1999 Jul;75(885):405–409. doi: 10.1136/pgmj.75.885.405

Achieving a patient-centred consultation by giving feedback in its early phases

T Hak 1, P Campion 1
PMCID: PMC1741284  PMID: 10474724

Abstract

The traditional medical consultation comprises history, examination, and investigations, followed by explanation to the patient of diagnosis and management. In the course of studying a series of tape-recorded consultations in a specialist medical clinic for chronic fatigue, we have observed a different structure. In some consultations, those categorised as more `patient-centred', doctors introduced explanation and education into the early history-taking stage. This strategy is contrasted with the traditional approach, where the doctor only elicits information during the history, and gives an explanation later. The `early feedback' strategy may result in patients with chronic illnesses achieving greater understanding of their symptoms. We discuss the implication of these findings for medical training.


Keywords: consultation; history-taking; training; communication

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Selected References

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