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Bulletin of the Medical Library Association logoLink to Bulletin of the Medical Library Association
. 1988 Oct;76(4):323–327.

The marketing audit: a new perspective on library services and products.

P J Wakeley 1, C Poole 1, E C Foster 1
PMCID: PMC227069  PMID: 3066426

Abstract

A marketing audit enables a library to look at audiences, services, and products with a structured approach. The audit can be used to assess operations and to provide a framework for ongoing decision making, evaluation, and long-range planning. An approach to the audit process is presented and its application is demonstrated in a case study featuring the American Hospital Association Resource Center.

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