Table 1.
Item Analysis: missing values, percentage of patients satisfied, and item-component correlation (n = 46, 096).
| Missing | % Satisfied | Y1 | Y2 | Y3 | |
|---|---|---|---|---|---|
| Item description | values | (scores 6+7) | ClinSAT | GenSAT | WaitLists |
| Nurses' courtesy, attention, availability | 370 | 88.5% | 0.70 | 0.04 | 0.09 |
| Doctors' courtesy, attention, availability | 606 | 89.4% | 0.83 | 0.19 | 0.08 |
| Satisfaction of the care provided | 1309 | 89.3% | 0.81 | 0.06 | 0.07 |
| Health status (and discharge) information | 609 | 85.1% | 0.79 | 0.06 | 0.05 |
| Privacy and consent information | 635 | 88.6% | 0.72 | 0.11 | −0.05 |
| Comfort, bed, food, cleanliness | 2150 | 83.6% | 0.12 | 0.78 | 0.11 |
| Organisation of the process of the care | 627 | 81.6% | 0.11 | 0.78 | 0.02 |
| Recommend hospital (friends or relatives) | 1346 | 85.2% | 0.12 | 0.73 | −0.03 |
| Overall satisfaction | 704 | 85.3% | 0.05 | 0.72 | 0.01 |
| Waiting time to be admitted to the hospital | 1417 | 75.7% | 0.01 | −0.02 | 0.99 |