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. Author manuscript; available in PMC: 2014 Sep 22.
Published in final edited form as: Surgery. 2013 Dec 16;155(5):799–808. doi: 10.1016/j.surg.2013.12.015

Fig. 4.

Fig. 4

A diagram of the assimilation-contrast model. When the evaluation of the procedure is far from the individual’s expectations, the patient will emphasize the mismatch between their expectations and their evaluation (disconfirmation). When the evaluation of the procedure is close to expectations, assimilation occurs, and the individual will adjust their evaluation to be in accordance with their expectations.