Abstract
Choose and Book combines three major elements of NHS organisational development. Patients are offered increasing choice about where they receive specialist advice, they have more control over the booking of their appointments, and a Choose and Book information technology (IT) application is being implemented to facilitate both these aspects of care. By exploring these three elements, some of the causes of difficulty in clinical implementation and the additional information required to inform choice are identified.
Key Words: appointment scheduling, Choose and Book, National Programme for Information Technology, NHS Connecting for Health, patient choice, patient information
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