Table 4.
Factors affecting quality assurance practices reported by laboratory professionals working in public and private health institutions in Addis Ababa, Ethiopia (n=213)
| Variable | Shortage of resources | Lack of knowledge | Poor staff motivation | High workload | Poor management support | Equipment failure | Factors unknown |
|---|---|---|---|---|---|---|---|
| Documents and records (n=45) |
21 (46.7 %) |
6 (13.3 %) |
20 (44.4 %) |
24 (53.3 %) |
21 (46.7 %) |
- | 5 (11.1 %) |
| Customer services management (n= 121) |
39 (32.2 %) |
22 (18.2 %) |
39 (32.2 %) |
34 (28.1 %) |
39 (32.2 %) |
- | 5 (4.1 %) |
| Equipment calibration & preventive maintenance (n=85) |
36 (42.4 %) |
29 (34.1 %) |
33 (38.8 %) |
23 (27.1 %) |
35 (41.2 %), |
- | - |
| Laboratory quality improvement activities (n=55) |
12 (21.8 %) |
8 (14.5 %) |
39 (70.9 %) |
24 (43.6 %) |
39 (70.9 %) |
- | 5 (9.1 %) |
| Internal quality control activities (n=72) |
35 (48.6 %) |
12 (16.7 %) |
30 (41.7 %) |
18 (25%) |
- | - | - |
| External quality assessment activities (n=34) |
11 (32.4 %) |
10 (29.4 %) |
4 (11.8 %) |
- | 11 (32.4 %) |
- | 9 (26.5 %) |
| Laboratory result verification (n=33) |
14 (42 %) |
3 (9.1 %) |
11 (33.3 %) |
7 (21.2 %) |
- | - | 3 (9.1 %) |
| Laboratory results reported within turnaround time (n=70) |
43 (61.4 %) |
- | 30 (42.9 %) |
49 (70 %) |
- | 48 (68.6 %) |
- |
| Laboratory safety practice (n=73) |
30 (41.1 %) |
16 (21.9 %) |
18 (24.7 %) |
21 (28.8 %) |
30 (41.1 %) |
- | 4 (5.5 %) |
| Utilization of personal protective equipment (n=49) |
46 (93.8 %) |
3 (6.2 %) |
- | - | - | - | - |
Note: Since respondents provided more than one answer, the total percentage of responses was more than 100%.