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. Author manuscript; available in PMC: 2018 Nov 1.
Published in final edited form as: J Am Dent Assoc. 2017 Aug 16;148(11):788–796.e4. doi: 10.1016/j.adaj.2017.06.015

Impression Evaluation and Laboratory Utilization for Single-Unit Crowns: Findings from The National Dental Practice-Based Research Network

Michael S McCracken 1, Mark S Litaker 1, Ashley J George 2, Scott Durand 3, Sepideh Malekpour 4, Don G Marshall 5, Cyril Meyerowitz 6, Lauren Carter 7, Valeria V Gordan 8, Gregg H Gilbert 1; National Dental PBRN Collaborative Group9
PMCID: PMC5793929  NIHMSID: NIHMS933620  PMID: 28822536

Abstract

Background

Objectives were to: (1) determine the likelihood that a clinician accepts an impression for a single-unit crown; and (2) document crown remake rates.

Methods

A questionnaire was developed that asked dentists about techniques used to fabricate single-unit crowns. Dentists were shown photographs of 4 impressions and were asked to accept or reject the impression. Answers were correlated with dentist and practice characteristics. Other questions pertained to laboratory usage and crown remake rates.

Results

Response rate was 83% (1,777 of 2,132 eligible dentists). Of the impressions evaluated, 3 received consistent responses, with 85% agreement. One impression was more equivocal; 47% accepted the impression. The likelihood of accepting an impression was significantly associated with the clinician’s sex, race, ethnicity, and practice busyness. Clinicians produce 18 crowns per month on average, and 9% used in-office milling. Most (59%) reported a remake rate of less than 2%, while 17% reported a remake rate >4%. Lower remake rates were significantly associated with more-experienced clinicians, optical impressions, and not using dual-arch trays.

Conclusions

While dentists were largely consistent in their evaluation of impressions (greater than 85%), non-clinical factors were associated with whether an impression was accepted or rejected. Lower crown remake rates were associated with more-experienced clinicians, optical impressions, and not using dual-arch trays.

Practical Implications

These results provide a snapshot of clinical care considerations among a diverse group of dentists. Clinicians can compare their own remake rates and impression evaluation techniques to this sample when developing best practice protocols.

Keywords: Crowns, Impressions, Dental Laboratory, Remake Rates, Practice Network

Introduction

Dentists commonly make single-unit crowns by making a polymeric impression of the prepared tooth and then sending the impression to a commercial laboratory for crown fabrication. Although other options are now available, such as optical impressions and in-office milling, most clinicians still use a traditional impression approach.13 Before sending the impression to a laboratory, the clinician must evaluate and accept the quality of the impression to ensure a well-fitting, clinically acceptable crown. The quality of the impression can certainly impact the fit of the crown, and some crowns must be remade, leading to increased chair time for both the patient and the dentist,27 as well as increased operational costs for the practice.

Little data exist to correlate the clinician’s perceived quality of the impression to the characteristics of the dentist’s practice. Indeed, while there is some general consensus about what constitutes a “good” quality impression, laboratories sometimes conclude that the impressions they receive are sub-optimal.8 Evaluating impressions submitted to dental laboratories, one study found 89% of impressions contained errors in the registration of the preparation which could potentially impact the accuracy of the restorations.9 This was echoed in several articles examining impressions submitted to laboratories in Great Britain, with approximately 44% of impressions deemed unsatisfactory.4, 8, 10 A call for improved impressions has also been made in the United States,5, 6 and has apparently been a concern for decades.11 In contrast, Mitchell et al. rated 85% of impressions submitted to a commercial laboratory as good or excellent.12

When considering what constitutes a clinically acceptable impression, the evaluation should include both material and clinical factors. The material chosen to make the impression must capture adequate surface detail, be dimensionally stable through disinfection and over time, offer dimensional accuracy, and provide elastic recovery.2 These qualities are generally achieved using polymeric impression materials, which account for the majority of impressions made today in general dental practice.12 Clinical factors are those that the dentist can either control in some manner, or evaluate and analyze for clinical acceptability. These clinical factors include visible defects such as: incomplete margin detail, air bubbles, voids, pulls, unset impression material, contamination with blood or saliva, cords or cotton rolls trapped in the impression, inadequate union of materials, improper tray selection, and debris in the impression.5, 9, 13 Other errors that distort the impression, but which might be harder to visualize, include impression recoil, detachment of the impression material from the tray, and plastic deformation.13 Impression recoil occurs when an impression is inserted with some pressure, which upon release changes the dimension of the impression; it is typically associated with a two-stage putty wash technique.13

An accurate impression is required for consistent crown fabrication.14 Several articles give instructions to clinicians on how to achieve an acceptable impression, one that accurately reproduces the prepared tooth. These include considerations as diverse as moisture control to patient comfort,7 and are considered important for clinical success.15 A comprehensive understanding of the materials used may facilitate impression making,16 as well as a consistent protocol among team members.17 Careful soft tissue management, both prior to and during tooth preparation, can improve outcomes.6, 18

Dentists sometimes must remake a crown instead of inserting it, for example if the crown rocks on the tooth, or the shade is incorrect. Errors in fabricating crowns can be made by the dentist or the laboratory, but both groups, as well as the patient, are negatively impacted by crown remakes. Common problems related to unacceptable crowns include: inadequate impressions, inadequate preparations, inaccurate jaw relation records, disregarded prescriptions (miscommunication with the lab regarding materials, shade, etc.), poor clinical shade match, poor fit, and unsatisfactory anatomical form.1921

The purpose of this study was to ask dentists to evaluate the quality of polymeric impressions based on questionnaire photographs and correlate their responses to the characteristics of these dentists and their practices. Laboratory remake rates were estimated based on survey responses, and clinician’s opinions regarding reasons for remaking crowns were documented.

Materials and Methods

This study is based on enrollment and study questionnaires completed by dentists in the National Dental Practice-Based Research Network (PBRN; “network”). The network is a consortium of dental practices and dental organizations focused on improving the scientific basis for clinical decision-making.22 Detailed information about the network is available on its web site.23 The network’s applicable Institutional Review Boards approved the study; all participants provided informed consent after receiving a full explanation of the procedures. Methods are published in detail elsewhere,24 and are summarized below.

Enrollment Questionnaire

Practitioners completed an Enrollment Questionnaire to describe themselves, their practice(s), and their patient population. This questionnaire is publicly available at “http://www.nationaldentalpbrn.org/study-results.php” under the heading “Factors for Successful Crowns”. Questionnaire items, which had documented test/re-test reliability, were taken from our previous work in a practice-based study of dental care.25, 26

Study Questionnaire Development

The questionnaire for this study was developed by a study team of the authors, other dentists with clinical experience, statisticians, and laboratory technicians. The purpose of the questionnaire was to measure current practices in treatment planning, preparing, and fabricating single-unit crowns on natural teeth. The survey was reviewed by IDEA Services (Instrument Design, Evaluation, and Analysis Services, Westat, Rockville, MD), a group with expertise in questionnaire development and implementation, as well as National Institute of Dental and Craniofacial Research (NIDCR) program officers and practitioners with prosthodontic content expertise. After extensive internal review, IDEA Services pre-tested the questionnaire via cognitive interviewing by telephone with a regionally diverse group of eight practicing dentists. Cognitive interviewers probed the dentist’s comprehension of each question. The interviewers also asked practitioners to identify items of clinical interest that were not addressed in the survey. Results from the pretest prompted further modification of the questionnaire.

Dentists enrolled in the network were eligible for the study if they met all of these criteria: (1) completed an Enrollment Questionnaire; (2) were currently practicing and treating patients in the United States; (3) were in the network’s “limited” or “full” network participation category; and (4) had reported on the Enrollment Questionnaire that they currently do at least some restorative dentistry in their practices. A total of 2,299 network clinicians met these criteria. If desired, practitioners or their business entities were remunerated $75 for completing the questionnaire. Data were collected from February 2015 to August 2015.

Questionnaire Content

The first question of the survey confirmed that the invited clinician did at least one crown in a typical month. The Questionnaire is publicly available (http://www.nationaldentalpbrn.org/study-results.php) under the heading “Factors for Successful Crowns”.

Clinicians were asked to rank photographs of 4 impressions, and indicate if the impressions were adequate to be sent to a laboratory to fabricate a crown (acceptable), or if the impression should be remade (unacceptable). Specifically, clinicians were asked: “Assume you have made the impression pictured here. What is the next step? (Choose only one.) Send to the lab for Crown fabrication. Modify or remake the impression.” Photographs are shown in Figure 1. For data analysis, acceptable decisions were coded as 1, and unacceptable were coded as 0. The results for each clinician were added, producing a value for each clinician that ranged from 0–4. In other words, if a clinician responded that each impression was acceptable, that clinician would have a composite score of 4. If another clinician chose to reject every impression, his/her score would be 0. A similar methodology was used previously to determine the likelihood for recommending crowns based on restoration size.24 Once assigned a composite score, clinicians were stratified into 2 groups, those who were more likely to reject an impression (score 0–2) and those who were more likely to send it to the laboratory (score 3–4). These groups were evaluated statistically to determine differences in practice and practitioner characteristics between dentists who are more likely to accept or to reject an impression.

Figure 1.

Figure 1

Clinicians were also asked the following questions: how many crowns they produced each month; what percentage of crowns needed to be remade; and to rank the primary reasons for remaking crowns in their offices. Answers regarding crown remakes were stratified into 3 categories: less than 2%, 2–4%, and more than 4%. These groups were analyzed to see if significant differences exist among dentists based on their self-reported crown remake rates.

Statistical Analyses

Power analysis was conducted based on an anticipated sample size of 1,500 completed questionnaires. This sample size would yield sufficient precision to estimate response percentages within ±2.53%, at the 95% confidence level. To document test/re-test reliability of the questionnaire items, 47 respondents completed the questionnaire twice online. For categorical responses, kappa and weighted kappa were used; for numeric items, Pearson’s correlation coefficient was calculated to assess test-retest reliability. Descriptive statistics are presented as counts and percentages for categorical variables, and as means and standard deviations for continuous measures. Dentist and practice characteristics were compared across survey responses using chi-square analysis.

Results

For this study, 2,299 dentists were selected to participate. Of these dentists, 101 were deemed ineligible before beginning the questionnaire (no longer in active practice; deceased; specialists who do not do single-unit permanent crowns). An additional 66 completed part of the questionnaire, but reported doing less than 1 crown per month, and were therefore deemed ineligible for the study. This left a total of 2,132 eligible persons, of whom 1,777 responded, for a response rate of 83%. Among the 47 test/re-test participants, the mean (SD) time between test and re-test was 15.5 (3.0) days. For categorical variables, agreement between time 1 and time 2 showed a mean weighted kappa of 0.62 (IQR: 0.46, 0.79). Mean test-retest reliability for numeric variables was 0.75.

Dentist and practice characteristics are published.3, 24 The majority of respondents were male, and many had been in practice for over 20 years. Most of the respondents, 73%, were practice owners. Respondents were distributed fairly evenly across regions, and the majority work full time (86%). Only 3% of respondents were specialists, including 32 prosthodontists. The vast majority of dentists (86%) reported that more than 40% of their patients have private dental insurance.

Clinicians ranked each of the impression photographs shown in Figure 1 as follows. Figure 1A: Acceptable, 85%; Unacceptable 14%. Figure 1B: Acceptable, 92%; Unacceptable, 8%. Figure 1C: Acceptable, 47%; Unacceptable, 52%. Fig 1D: Acceptable, 2%; Unacceptable, 98%. Careful consideration of the images shows the following. Figure 1A is an impression of a maxillary molar. There is a defect in the facial margin that is clearly visible; the defect cuts through the finish line and onto the axial wall. Some areas of the margin may be indistinct. The anatomy of the adjacent tooth is missing on the facial aspect due to a large void. Figure 1B is a clean impression of a premolar, with apparently intact margins. The contours of the adjacent tooth are suspect. Figure 1C shows an impression of a tooth which seems to be mostly covered by the wash material. There is an obvious void in the middle of the axial wall about 2 mm in diameter. The margins appear mostly intact, although some areas are indistinct in the photograph. Figure 1D represents a premolar impression with a large defect on the margin of the preparation. Marginal detail is lacking in other areas as well.

Factors associated with a clinician’s willingness to reject an impression are shown in Table 1. Significant factors associated with rejecting an impression were dentist sex, race, ethnicity, and practice busyness (the latter of which was marginally significant). About 52% of females tended to reject the impressions, compared to 46% of males. White clinicians tended to reject the impressions 46% of the time, while Black/African-American clinicians demonstrated a higher tendency to reject impressions at 61%. Hispanics were more likely to reject impressions (62%) compared to non-Hispanic clinicians (47%). About 6% of clinicians reported feeling too busy, and 18% were burdened with their clinical load; about half of the clinicians reported a balanced practice busyness. Clinicians who reported being too busy were less likely to reject an impression, at only 37%. Non-significant factors were years since graduation, specialty status, network region, percentage of patients in the practice who have private dental insurance, and type of practice. Responses to each of the four questions can be found in an appendix under the heading “Factors for Successful Crowns” at http://www.nationaldentalpbrn.org/study-results/.

Table 1.

Association between dentist/ practice characteristics and willingness to accept or reject an impression, number (percent).

Characteristics Tends to
Reject
Tends to
Accept
P
Value*
Total1

Total 840 (48) 922 (52) 1762

Sex of the dentist
  Male 586 (46) 684 (54) 0.04 1270 (73)
  Female 248 (52) 232 (48) 480 (27)

Race of the dentist
  White 661 (46) 778 (54) 0.02 1439 (82)
  Black/African-American 47 (61) 30 (39) 77 (4)
  Asian 80 (50) 79 (50) 159 (9)
  Other 40 (57) 30 (43) 70 (4)

Ethnicity of the dentist
  Hispanic 63 (62) 38 (38) 0.002 101 (6)
  Non-Hispanic 772 (47) 873 (53) 1645 (94)

Years Since Dental School Graduation
  <5 37 (53) 33 (47) 0.65 70 (4)
  5–15 213 (48) 230 (52) 443 (25)
  >15 589 (47) 657 (53) 1246 (71)

Type of Practice
  Owner of Private Practice 596 (47) 685 (53) 0.159 1281 (73)
  Associate in Private Practice 108 (52) 99 (48) 207 (12)
  Health Partners 16 (37) 27 (63) 43 (2)
  Permanente 30 (43) 40 (57) 70 (4)
  Public Health, Community 35 (55) 29 (45) 64 (4)
  Academic 25 (52) 23 (48) 48 (2)
  Other 15 (63) 9 (37) 24 (1)

Network Region in which the practice is located
  Western 137 (47) 154 (53) 0.25 291 (17)
  Midwest 73 (41) 104 (59) 177 (10)
  Southwest 154 (50) 157 (50) 311 (18)
  South Central 147 (45) 181 (55) 328 (19)
  South Atlantic 166 (51) 157 (49) 323 (18)
  Northeast 163 (49) 169 (51) 332 (19)

Practice Busyness
  Too busy 37 (37) 64 (63) 0.05 101 (6)
  Burdened 165 (51) 159 (49) 324 (18)
  Balanced 442 (49) 461 (51) 903 (51)
  Not busy 196 (45) 236 (55) 432 (25)

Percentage of Patients in the Practice Who Have Private Dental Insurance
  <40% Private Insurance 29 (56) 23 (44) 0.31 52 (3)
  40–79% Private Insurance 344 (46) 403 (54) 747 (43)
  80%+ Private Insurance 455 (48) 486 (52) 941 (54)
1

Totals may vary due to missing data. Percentages may not add to 100% due to rounding.

Dentists categorized their clinical remake rates for crowns, and these results are presented in Table 2. The majority reported a remake rate of less than 2%, and 17% reported a remake rate of 4% or greater. Significant association existed between remake rates and various dentist, practice, and technique factors. Female dentists had a generally higher remake rate than males, while Hispanics had lower remake rates than non-Hispanic dentists. Having been in practice more years was associated with a lower remake rate. While 30% of new graduates reported a remake rate greater than 4%, only 13% of practitioners who had been in practice for more than 15 years reported this rate. Clinicians who only use optical impressions had the lowest remake rates, with 89% of clinicians reporting less than 2% remakes.

Table 2.

Dentist, practice, and technique factors associated with self-reported crown remake rates. Number (%)

Characteristics Crown Remake Rates P Value Total1

<2% 2–4% >4%

Total 1047 (59) 429 (24) 301 (17) 1777

Sex of the dentist
  Male 782 (61) 316 (25) 184 (14) <.0001 1282 (73)
  Female 259 (54) 110 (23) 114 (24) 483 (27)

Race of the dentist
  White 869 (60) 346 (24) 236 (16) 0.45 1451 (82)
  Black/African-American 41 (53) 23 (30) 13 (17) 77 (4)
  Asian 39 (56) 17 (24) 14 (20) 70 (4)
  Other 86 (53) 40 (25) 35 (22) 161 (9)

Ethnicity of the dentist
  Hispanic 72 (71) 14 (14) 15 (15) 0.02 101 (6)
  Non-Hispanic 964 (58) 410 (25) 284 (17) 1658 (94)

Years Since Dental School Graduation
  <5 31 (44) 18 (26) 21 (30) <0.0001 70 (4)
  5–15 201 (45) 135 (30) 108 (24) 444 (25)
  >15 814 (65) 276 (22) 170 (13) 1260 (71)

Type of Practice
  Owner of Private Practice 788 (61) 310 (24) 197 (15) 1295 (73)
  Associate in Private Practice 99(48) 59 (29) 49 (24) <0.0001 207 (12)
  Health Partners 17 (39) 15 (34) 12 (27) 44 (2)
  Permanente 30 (43) 24 (34) 16 (23) 70 (4)
  Public Health, Community 45 (70) 5 (8) 14 (22) 64 (4)
  Academic 37 (77) 7 (15) 4 (8) 48 (3)
  Other 20 (59) 7 (21) 7 (21) 34 (2)

Impression Technique for Capturing Tooth
  Optical Impression Only 33 (89) 3 (8) 1 (3) 0.009 37 (2)
  Ultra-Light 122 (56) 49 (23) 45 (21) 216 (12)
  Light 802 (58) 338 (25) 231 (17) 1371 (78)
  Medium 87 (62) 33 (23) 21 (15) 141 (8)

Dual-Arch Tray
  Do Not Use 200 (69) 48 (17) 41 (14) 0.002 289 (16)
  Metal Frame 227 (55) 111 (27) 77 (19) 415 (23)
  Plastic Frame 618 (58) 269 (25) 183 (17) 1070 (60)

Clinicians who do not use dual-arch (triple tray) impression techniques reported significantly fewer remakes. Clinical reasons for remakes are ranked in Table 3, along with factors that clinicians deem valuable when choosing a laboratory. Both reflect an importance of marginal fit and esthetics. Clinicians report a mean production (±SD) of 18 (±14) crowns per month. The range was 1 to 150; the upper quartile was 25 and the lower quartile was 10.

Table 3.

Reasons for crown remakes, ranked from 1 to 5, with 1 being the most common (mean rankings ± SD), and factors that dentists consider important when choosing a commercial laboratory, ranked in a similar manner, with 1 being the most important.

Most Common Reasons for Crown
Remakes
Mean Ranking
(±SD)

Marginal misfit and/or open margins 2.3 (1.3)
Esthetics and/or shade mismatch 2.7 (1.4)
Proximal misfit, including open contacts 2.8 (1.3)
Crown not fitting tooth, including rocking 3.2 (1.4)
Occlusal errors 3.9 (1.2)

Importance of Factors when Choosing a Commercial Dental Laboratory

Quality of fit 1.3 (0.7)
Esthetics 2.5 (0.9)
Relationship with lab/ customer service 3.9 (1.6)
Cost 4.0 (1.4)
Delivery time 4.4 (1.1)
Pick-up/ ease of shipping 5.0 (1.0)

Regarding laboratory use, 88% of clinicians reported using a commercial laboratory to fabricate most of their crowns. Three percent use an in-house laboratory technician, and 9% report using in-office milling for most of their crowns. The mean distance for sending out cases to a commercial lab was 322 miles, although the median was 20 miles.

Discussion

These results are unique in that they describe opinions from a large cohort of dentists regarding whether or not specific impressions are acceptable, and correlate these opinions to dentist and practice characteristics. Most studies have engaged a small number of clinicians to evaluate a large number of impressions.

The photograph with the most consistent response was Figure 1C, which was rejected by 98% of clinicians. The overwhelming overall concern for clinicians seems to be marginal integrity. With an obvious defect at the finish line and general lack of marginal detail, most dentists condemned the impression. Figure 1B presented good marginal detail, with 92% of clinicians accepting the impression; some may have rejected the impression because of the inadequate capture of the occlusal surface of the adjacent molar. The most equivocal presentation was Figure 1C. About half chose to accept the impression.

Overall, the opinions of the respondents were consistent with the opinions of the authors. Our general conclusion is that dentists in the network are rejecting impressions in a way that is consistent with standard of care in dental practice. Impressions with marginal errors were largely rejected. The most equivocal response was noted on Figure 1C, where about half of dentists accepted and half rejected the impression. This is understandable, given the void on the axial wall and light marginal detail. In the other 3 examples, dentists are largely consistent in their responses.

We can only speculate as to why some dentist characteristics – gender, race, and ethnicity – were associated with the likelihood of rejecting an impression. In general, minorities had a higher tendency to reject an impression. The strongest correlation was with Hispanic ethnicity. It is possible that Hispanic cultural aspects of work ethic27 and cooperation28 create a desire to avoid potential future conflict as a result of a crown that does not fit. With regard to differences between male and female dentists, it is possible that sex differences in clinical practice29, 30 acceptance of practice guidelines31, 32, or desire to deflect perceived scrutiny2932 affect the likelihood of rejecting an impression. However, such conclusions about race, ethnicity, and sex would require focused investigation with larger stratified samples sizes and confirmation in other studies.

The tendency to reject an impression also correlated with practice busyness. Clinicians who felt burdened by their workload were more likely to accept an impression. This might reflect the pressure of waiting patients pushing clinicians towards accepting an impression and reducing chair time. Other factors examined in this study were not significantly correlated with the likelihood of accepting an impression.

The overall remake rate was relatively low, with the majority of clinicians reporting less than 2% remakes. This is lower than other studies; however, these studies included dental school remakes and fixed partial dentures, which would likely show higher remake rates.21, 33 Personal communication with dental laboratories suggests an industry goal of 2% or less in remakes, which is consistent with 60% of our survey respondents. Larger commercial laboratories may report slightly higher numbers, for example 3%, due to a wider variety of clinician techniques and work quality. The use of dual-arch trays, which is somewhat controversial in the literature,3438 was associated with a higher remake rate. The ranking of reasons for remaking crowns was not widely dispersed, although marginal misfit and esthetic failures were the highest-ranked reasons for remaking crowns. Occlusal errors were not an important factor for remakes.

When choosing a commercial laboratory, a larger spread in rankings was noted. Quality of fit stood alone in the rankings, in addition to esthetics. Clearly dentists are most concerned about clinical aspects of the indirect restoration. Surprisingly, cost was not an important factor in choosing a laboratory. This may reflect a growing trend to utilize technology in the dental laboratory, offering a more-consistent product across the industry at a price that has not changed greatly in a decade.

Technology continues to advance in clinical dentistry, with about 9% of clinicians reporting the use of in-office optical impression scanners. The acceptable fit and function of in-office milled crowns have been well documented in the literature.3941 The widespread use of intra-oral scanners and milling may be on the horizon.1

The number of crowns produced per month, 18, was surprising. Assuming 155,000 general dentists in the United States42 and a representative sample, this implies that over 30 million crowns are done each year, at a consumer cost of over $20 billion. This a significant portion of the entire dental health care cost. Clearly any science that can improve the fit or function of crowns, if even slightly, will have an important impact on patient care.

This study has limitations. This research is based on self-reported data, which may differ from figures obtained from actual clinical records. This may be of particular interest regarding self-reported crown remake rates. The impressions evaluated in this article were represented by a single photograph, without the possibility of looking at the impression from different angles or with magnification. Although network practitioners have much in common with dentists at large43, 44 it may be that their crown procedures are not representative of a wider representation of dentists. Network members are not recruited randomly, so factors associated with network participation (e.g., an interest in clinical research) may make network dentists unrepresentative of dentists at large. While we cannot assert that network dentists are entirely representative, we can state that they have much in common with dentists at large, while also offering substantial diversity in these characteristics. This assertion is warranted because: 1) substantial percentages of network general dentists are represented in the various response categories of the characteristics in the Enrollment Questionnaire; 2) findings from several network studies document that network general dentists report patterns of diagnosis and treatment that are similar to patterns determined from non-network general dentists4547 and 3) the similarity of network dentists to non-network dentists using the 2010 ADA Survey of Dental Practice.48

Conclusions

This study offers insight into the clinical practice of a diverse group of dentists, with regards to evaluating impressions and accepting crowns clinically. Dentists largely accept or reject impressions in a consistent manner. Three impressions had 85% agreement or more. However, one impression was split in the likelihood of accepting or rejecting it, with 47% of clinicians rejecting the impression, so differences of opinion regarding impression quality do exist. Dentist characteristics significantly associated with accepting or rejecting an impression were practice busyness and the clinician’s race, gender, and ethnicity. Dentists produce a large number of crowns each year, averaging 18 crowns per month. The majority report a remake rate of <2%, and 17% reported a remake rate of 4% or more. Lower remake rates were significantly associated with more-experienced clinicians, optical impressions, and not using dual-arch trays.

Acknowledgments

This work was supported by NIH grant U19-DE-22516. An Internet site devoted to details about the nation’s network is located at http://NationalDentalPBRN.org. We are very grateful to the network’s Regional Coordinators who followed-up with network practitioners to improve the response rate (Midwest Region: Tracy Shea, RDH, BSDH; Western Region: Stephanie Hodge, MA; Northeast Region: Christine O’Brien, RDH; South Atlantic Region: Hanna Knopf, BA, Deborah McEdward, RDH, BS, CCRP; South Central Region: Claudia Carcelén, MPH, Shermetria Massingale, MPH, CHES, Ellen Sowell, BA; Southwest Region: Stephanie Reyes, BA, Meredith Buchberg, MPH, Colleen Dolan, MPH). Opinions and assertions contained herein are those of the authors and are not to be construed as necessarily representing the views of the respective organizations or the National Institutes of Health. The informed consent of all human subjects who participated in this investigation was obtained after the nature of the procedures had been explained fully.

APPENDIX (to be posted on the network’s web page at http://nationaldentalpbrn.org/study-results/)

Table 1A.

Responses to accept or reject an impression, by specific impression A–D, given in number (percent). This Table references the 4 impressions displayed in Figure 1.

Characteristics Tends to
Reject
Tends to
Accept
P
Value*
Total1

Figure 1A

Total 259 (15) 1508 (85) 1767

Sex of the Dentist
  Male 190 (15) 1084 (85) 0.68 1274 (73)
  Female 68 (14) 413 (86) 481 (27)

Race of the Dentist
  White 216 (15) 1227 (85) 0.25 1443 (82)
  Black/African-American 14 (18) 63 (82) 77 (4)
  Asian 22 (14) 138 (86) 160 (9)
  Other 5 (7) 65 (93) 70 (4)

Ethnicity of the Dentist
  Hispanic 13 (13) 88 (87) 0.62 101 (6)
  Non-Hispanic 242 (15) 1408 (85) 1650 (94)

Years Since Graduation
  <5 8 (11) 62 (89) 0.08 70 (4)
  5–15 52 (12) 392 (88) 444 (25)
  >15 198 (16) 1052 (84) 1250 (71)

Type of Practice
  Owner of Private Practice 195 (15) 1091 (85) 0.02 1286 (73)
  Associate in Private Practice 21 (10) 186 (90) 207 (12)
  Health Partners 9 (21) 34 (79) 43 (2)
  Permanente 5 (7) 65 (93) 70 (4)
  Public Health, Community 17 (27) 47 (73) 64 (4)
  Academic 6 (12) 42 (88) 48 (3)
  Other 2 (8) 22 (92) 24 (1)

Network Region in which the practice is located
  Western 25 (9) 267 (91) 0.003 292 (17)
  Midwest 27 (15) 151 (85) 178 (10)
  Southwest 47 (15) 264 (85) 311 (18)
  South Central 48 (15) 281 (85) 329 (19)
  South Atlantic 44 (14) 280 (86) 324 (18)
  Northeast 68 (20) 265 (80) 333 (19)

Practice Busyness
  Too busy 22 (22) 79 (78) 0.16 101 (6)
  Burdened 42 (13) 282 (87) 324 (18)
  Balanced 128 (14) 776 (86) 904 (51)
  Not busy 67 (15) 369 (85) 436 (25)

Percentage of Patients in the Practice Who Have Private Dental Insurance
  <40% Private Insurance 9 (17) 43 (83) 0.48 52 (3)
  40–79% Private Insurance 101 (13) 650 (87) 751 (43)
  80%+ Private Insurance 144 (15) 798 (85) 942 (54)

Figure 1B

Total 1628 (92) 144 (8) 1772

Sex of the Dentist
  Male 1171 (92) 106 (8) 0.33 1277 (73)
  Female 447 (93) 36 (7) 483 (27)

Race of the Dentist
  White 1331 (92) 115 (8) 0.0001 1446 (82)
  Black/African-American 61 (79) 16 (21) 77 (4)
  Asian 155 (96) 6 (4) 161 (9)
  Other 64 (91) 6 (9) 70 (4)

Ethnicity of the Dentist
  Hispanic 89 (88) 12 (12) 0.16 101 (6)
  Non-Hispanic 1522 (92) 131 (8) 1653 (94)

Years Since Graduation
  <5 67 (96) 3 (4) 0.002 70 (4)
  5–15 427 (96) 17 (4) 444 (25)
  >15 1131 (90) 124 (10) 1255 (71)

Type of Practice
  Owner of Private Practice 1169 (91) 121 (9) 0.02 1290 (73)
  Associate in Private Practice 195 (94) 12 (6) 207 (12)
  Health Partners 43 (98) 1 (2) 44 (2)
  Permanente 70 (100) 0 70 (4)
  Public Health, Community 58 (91) 6 (9) 64 (4)
  Academic 47 (98) 1 (2) 48 (3)
  Other 23 (96) 1 (0.7) 24 (1)

Network Region in which the practice is located
  Western 278 (95) 14 (5) 0.005 292 (26)
  Midwest 172 (96) 8 (4) 180 (10)
  Southwest 272 (87) 39 (13) 311 (18)
  South Central 302 (92) 26 (8) 328 (19)
  South Atlantic 295 (90) 31 (10) 326 (18)
  Northeast 309 (92) 26 (8) 335 (19)

Practice Busyness
  Too busy 96 (95) 5 (5) 0.29 101 (6)
  Burdened 304 (93) 23 (7) 327 (18)
  Balanced 824 (91) 84 (9) 908 (51)
  Not busy 402 (93) 32 (7) 434 (25)

Percentage of Patients in the Practice Who Have Private Dental Insurance
  <40% Private Insurance 9 (17) 43 (83) 0.48 52 (3)
  40–79% Private Insurance 101 (13) 650 (87) 751 (43)
  80%+ Private Insurance 144 (15) 798 (85) 942 (54)

Figure 1C

Total 842 (48) 926 (52) 1768

Sex of the Dentist
  Male 631 (50) 643 (50) 0.01 1274 (73)
  Female 206 (43) 276 (57) 482 (27)

Race of the Dentist
  White 715 (50) 728 (50) 0.01 1443 (82)
  Black/African-American 26 (34) 51 (66) 77 (4)
  Asian 65 (41) 95 (59) 160 (9)
  Other 32 (46) 38 (54) 70 (4)

Ethnicity of the Dentist
  Hispanic 34 (34) 67 (66) 0.004 101 (6)
  Non-Hispanic 800 (48) 850 (52) 1650 (94)

Years Since Graduation
  <5 32 (46) 38 (54) 0.80 70 (4)
  5–15 206 (47) 237 (54) 444 (25)
  >15 602 (48) 650 (52) 1250 (71)

Type of Practice
  Owner of Private Practice 634 (49) 652 (51) 0.03 1286 (73)
  Associate in Private Practice 93 (45) 114 (55) 207 (12)
  Health Partners 23 (52) 21 (48) 43 (2)
  Permanente 36 (51) 34 (49) 70 (4)
  Public Health, Community 21 (33) 43(67) 64 (4)
  Academic 19 (40) 29 (60) 48 (3)
  Other 6 (25) 18 (75) 24 (1)

Network Region in which the practice is located
  Western 142 (49) 149 (51) 0.09 291 (16)
  Midwest 95 (53) 84 (47) 179 (10)
  Southwest 149 (48) 162 (52) 311 (18)
  South Central 169 (52) 159 (49) 328 (18)
  South Atlantic 146 (45) 178 (55) 324 (18)
  Northeast 141 (42) 194 (58) 335 (19)

Practice Busyness
  Too busy 51 (51) 50 (50) 0.33 101 (6)
  Burdened 144 (44) 182 (56) 326 (18)
  Balanced 427 (47) 480 (53) 907 (51)
  Not busy 218 (50) 214 (50) 432 (25)

Percentage of Patients in the Practice Who Have Private Dental Insurance
  <40% Private Insurance 20 (38) 32 (62) 0.055 52 (3)
  40–79% Private Insurance 381 (51) 369 (49) 750 (43)
  80%+ Private Insurance 434 (46) 510 (54) 944 (54)

Figure 1D

Total 33 (2) 1739 (98) 1772

Sex of the Dentist
  Male 25 (2) 1252 (98) 0.67 1277 (73)
  Female 8 (2) 475 (98) 483 (27)

Race of the Dentist
  White 25 (2) 1421 (98) 0.19 1446 (82)
  Black/African-American 1 (1) 76 (99) 77 (4)
  Asian 6 (4) 155 (96) 161 (9)
  Other 0 70 (100) 70 (4)

Ethnicity of the Dentist
  Hispanic 2 (2) 99 (98) 0.90 101 (6)
  Non-Hispanic 30 (2) 1623 (98) 1653 (94)

Years Since Graduation
  <5 1 (1) 69 (99) 0.09 70 (4)
  5–15 8 (2) 436 (98) 444 (25)
  >15 24 (2) 1231 (98) 1255 (71)

Type of Practice
  Owner of Private Practice 27 (2) 1263 (98) 0.31 1290 (73)
  Associate in Private Practice 3 (1) 204 (99) 207 (12)
  Health Partners 1 (2) 43 (98) 44 (2)
  Permanente 0 70 (100) 70 (4)
  Public Health, Community 0 64 (100) 64 (4)
  Academic 0 48 (100) 48 (3)
  Other 1 (4) 23 (96) 24 (1)

Network Region in which the practice is located
  Western 4 (1) 288 (99) 0.38 292 (16)
  Midwest 2 (1) 178 (99) 180 (10)
  Southwest 8 (3) 303 (97) 311 (18)
  South Central 10 (3) 318 (97) 328 (19)
  South Atlantic 4 (1) 322 (99) 326 (18)
  Northeast 5 (1) 335 (19) 335 (19)

Practice Busyness
  Too busy 2 (2) 99 (98) 0.96 101 (6)
  Burdened 5 (2) 322 (98) 327 (18)
  Balanced 18 (2) 890 (98) 908 (51)
  Not busy 8 (24) 426 (98) 434 (24)

Percentage of Patients in the Practice Who Have Private Dental Insurance
  <40% Private Insurance 0 52 (100) 0.59 52 (3)
  40–79% Private Insurance 15 (2) 738 (98) 753 (43)
  80%+ Private Insurance 18 (2) 927 (98) 945 (54)
1

Totals may vary due to missing data.

Footnotes

Publisher's Disclaimer: This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting proof before it is published in its final citable form. Please note that during the production process errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain.

Disclosure. Dr. Durand’s wife is Regional coordinator for the Midwest Region of the National Dental Practice Based Research Network. Have also received monetary renumeration from the NDPBRN for study participation. None of the other authors reported any disclosures.

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