. 2017 Nov 22;54:0046958017739527. doi: 10.1177/0046958017739527

Table 4.

Correlation of Actual Time Outcomes and Perceived Acceptability of Time Outcomes With the Levels of Patient Satisfaction With Care.

Aspect/dimension of satisfaction with care	Actual time outcomes			Perceived acceptability of time outcomes
	Actual waiting time	Actual service time	Actual visit duration
				Perceived acceptability of waiting time		Perceived acceptability of service time
				QPP-treatment waiting time	VSQ-waiting time	PSQ-time spent with doctor	VSQ-service time
QPP-physical caring	−0.12	−0.09	−0.14	0.18	0.20	0.34^*	0.43^**
QPP-medical care	−0.02	−0.19	−0.07	0.19	0.24	0.27	0.43^**
QPP-treatment waiting time	−0.43^**	−0.04	−0.42^**	−	0.51^***	0.34^*	0.30^*
Dimension: Medical-technical competence	−0.24	−0.16	−0.27	0.63^***	0.44^**	0.42^**	0.53^***
Dimension: Physical-technical conditions	−0.03	−0.08	−0.05	0.34^*	0.25	0.17	0.47^***
QPP-information before procedures	0.04	−0.15	0.00	0.28	0.10	0.23	0.34^*
QPP-information after procedures	−0.14	−0.33^*	−0.21	0.34^*	0.33^*	0.42^**	0.51^***
QPP-responsible persons	−0.08	0.07	−0.06	0.29^*	0.48^***	0.53^***	0.49^***
QPP-participation	0.10	−0.27	0.03	0.30^*	0.17	0.28^*	0.43^**
QPP-commitment (doctors)	0.05	−0.06	0.03	0.28	0.41^**	0.50^***	0.67^***
QPP-commitment (nurses and assistant nurses)	0.13	−0.08	0.10	0.21	0.24	0.41^**	0.55^***
QPP-empathic and personal (doctors)	−0.10	−0.25	−0.15	0.37^**	0.51^***	0.43^**	0.54^***
QPP-empathic and personal (nurses and assistant nurses)	−0.06	−0.28	−0.12	0.32^*	0.33^*	0.34^*	0.45^**
QPP-respect (doctors)	0.06	−0.09	0.03	0.24	0.31^*	0.64^***	0.72^***
QPP-respect (nurses and assistant nurses)	0.18	−0.11	0.15	0.30^*	0.16	0.43^**	0.46^**
Dimension: Identity-oriented approach	0.00	−0.21	−0.05	0.41^**	0.44^**	0.58^***	0.70^***
QPP-secluded environment	−0.02	−0.18	−0.06	0.40^**	0.31^*	0.33^*	0.36^*
QPP-general atmosphere	−0.18	−0.08	−0.19	0.35^*	0.41^**	0.25	0.20
QPP-family and friends	−0.08	−0.05	−0.09	0.42^**	0.37^**	0.41^**	0.40^**
QPP-routines	−0.01	−0.13	−0.04	0.24	0.41^**	0.25	0.40^**
Dimension: Sociocultural atmosphere	−0.08	−0.17	−0.12	0.48^***	0.47^***	0.40^**	0.45^**
PSQ-general satisfaction	−0.07	−0.03	−0.07	0.45^**	0.43^**	0.64^***	0.65^***
PSQ-technical quality	0.02	−0.16	−0.02	0.31^*	0.45^**	0.64^***	0.64^***
PSQ-interpersonal manner	0.03	−0.01	0.02	0.38^**	0.49^***	0.70^***	0.60^***
PSQ-communication	0.30^*	0.06	0.30^*	0.19	0.38^**	0.65^***	0.64^***
PSQ-financial aspects	−0.02	−0.23	−0.08	0.25	0.28^*	0.28^*	0.58^***
PSQ-time spent with doctor	0.05	0.06	0.06	0.34^*	0.48^***	−	0.62^***
PSQ-accessibility and convenience	−0.25	−0.19	−0.28	0.32^*	0.44^**	0.56^***	0.52^**
VSQ-appointment convenience	−0.18	−0.14	−0.21	0.39^**	0.37^**	0.18	0.36^*
VSQ-location convenience	−0.29^*	−0.12	−0.31^*	0.30^*	0.33^*	0.05	0.40^**
VSQ-phone accessibility	−0.33^*	−0.09	−0.33^*	0.34^*	0.40^**	0.18	0.36^*
VSQ-waiting time	−0.30^*	−0.20	−0.33^*	0.51^***	−	0.48^***	0.47^***
VSQ-service time	−0.03	−0.06	−0.04	0.30^*	0.47^***	0.62^***	−
VSQ-explanation	−0.11	−0.12	−0.14	0.35^*	0.43^**	0.63^***	0.80^***
VSQ-technical skills	0.08	−0.06	0.06	0.29^*	0.43^**	0.52^***	0.67^***
VSQ-personal manners	0.14	0.03	0.14	0.25	0.38^**	0.54^***	0.74^***
VSQ-visit overall	−0.09	−0.17	−0.12	0.40^**	0.60^***	0.50^***	0.67^***
VSQ (average of the 9 VSQ aspects)	−0.15	−0.13	−0.18	0.46^***	0.65^***	0.56^***	0.83^***

Note. QPP = Quality From the Patient’s Perspective; PSQ = Patient Satisfaction Questionnaire; VSQ = Visit-Specific Satisfaction Questionnaire.

P < .05. **P < .01. ***P < .001.