TABLE 1.

Strategies to ensure trustworthiness.

Strategy	Application
Credibility	Prolonged engagement by spending time: in the unit and primary healthcare facilities with the data during data analysis.
	Open-ended direct observation and keeping of field notes improved the accuracy of the data collected.
	Triangulation: two researchers were involved in the data collection, one conducting the interview and one keeping field notes. The researcher and two cocoders analysed the data.
	Member checking.
	Data analysis was done using the widely recognised Tesch's eight steps of descriptive method of data analysis.
Transferability	A dense description of the research methodology and results.
	Direct quotations of the participants.
	Triangulation as described under credibility.
Dependability	A dense description of the research methodology.
Confirmability	Bracketing and reflexive thinking was applied throughout the data collection and analysis in order to put personal experiences aside.
	Provide a chain of evidence throughout the study: confirmability audit.