Table 1.
Example questionnaire items | Surveyed population | Object of trust |
|
---|---|---|---|
Confidence in service | “Despite my unfamiliarity with doctors, nurses, and hospitals, I feel very confident about my treatment.” | Elderly US population with chronic disease26 | Treatment |
“If you or your child is very sick tomorrow, can you get the health care you need?” | General household sample, rural Liberia4 | Healthcare system | |
Competence | “Patients receive high quality medical care from the Health Care System” | African American general sample, Philadelphia,USA27 | Healthcare system |
“I think my doctor may not refer me to a specialist when needed” | General national population,USA28 | Physicians | |
“How well is the government doing in providing health care?” | General household sample, rural Liberia4 | Government | |
Honesty and integrity | “If a mistake were made in my health care, the health care system would try to hide it from me.” | General population (jurors waiting at Municipal Court of Philadelphia)29 | Healthcare system |
“Patients have sometimes been deceived or misled at hospitals” | Random sample of residents with heart conditions in Baltimore City, USA30 | Hospitals | |
“Medical decisions are influenced by how much money [my provider] can make” | General population: villagers with and without insurance, Cambodia31 | Healthcare providers |