Résumé
Objectifs
Le service téléphonique Info-Santé CLSC a été implanté afin, entre autres, de diminuer la fréquentation des urgences des hôpitaux pour des problèmes de santé non urgents. Cette étude analyse la connaissance de ce service chez les usagers des urgences hospitalières et des cliniques médicales sans rendez-vous.
Méthodes
Des entrevues ont été réalisées auprès de 850 patients. Les données ont été analysées au moyen de régressions logistiques.
Résultats
Les résultats révèlent que 75,5 % (IC.95 = 0,73 - 0,78) des participants con-naissent le service Info-Santé CLSC. La connaissance varie selon l’âge, le genre, le revenu, l’utilisation des services sans rendez-vous du CLSC, la fréquentation des services médicaux depuis les six derniers mois, la disponibilité d’une source régulière de soins et la perception de l’état de santé.
Interprétation
Des stratégies pourraient être développées pour accroître l’utilisation de ce service, favorisant ainsi le recours à des sources de soins plus appropriées.
Abstract
Background
The CLSC’s Info-Santé telephone service is one of the Quebec health network’s reorganization measures aimed at decreasing the number of visits to hospital emergency rooms for nonurgent health problems. This study analyzes the awareness of this service among users of hospital emergency services and walk-in medical clinics.
Methods
In all, 850 patients were interviewed. Logistic regressions were performed.
Results
The results revealed that 75.5% (CI.95 = 0.73 - 0.78) of the participants were indeed aware of the CLSC’s Info-Santé telephone service. Awareness was found to be dependent on age, sex, income, the use of walk-in CLSC medical services, the availability of a regular source of health care and the perception of one’s health status.
Interpretation
Further strategies should be developed in order to increase the use of this service, thus helping to guide patients to more appropriate sources of health care.
Footnotes
Organismes subventionnaires: Conseil de recherches médicales du Canada et Fonds de la recherche en santé du Québec
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