Skip to main content
NCBI home page
Elsevier - PMC COVID-19 Collection logoLink to Elsevier - PMC COVID-19 Collection
. 2009 Nov 16:263–276. doi: 10.1016/B978-0-08-044666-0.50026-9

Project Phoenix: A Benchmark for Reputation Management in Travel and Tourism

Michael Yates 1,2,3
Editors: Jeff Wilks1,2,3, Donna Pendergast1,2,3, Peter Leggat1,2,3
PMCID: PMC7155683

The content is available as a PDF (173.9 KB).

References

  1. Deloitte & Touche, L.L.P. (2003). The hotel benchmark survey. Available at www.hotelbenchmark.com
  2. Fyfe, D (2003). Personal communications. September 2003.
  3. Gostelow, M (2003). Personal communications. September 2003.
  4. Koldowski, J (2005). Personal interview with John Koldowsik, Head of PATA's Strategic Intelligence Centre. March 2005.
  5. Pacific Asia Travel Association (PATA). (2004). Annual statistical report 2003. Available at www.pata.org
  6. Roach, S (2003). Media comments by chief economist Stephan Roach from Morgan Stanley, April.
  7. Scott, K (2005). Personal interview with Ken Scott, PATA Director of Communications. March 2005.
  8. Tan Hardy, R. (2003). Personal communications. September 2003.
  9. World Health Organization (WHO). (2004). Clinical research on treatment of SARS with integrated TCM and western medicine. Available at www.who.int
  10. World Travel & Tourism Council. (2003). Special report on SARS. Available at www.wttc.org

Articles from Tourism in Turbulent Times are provided here courtesy of Elsevier

RESOURCES