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. 2020 Oct 1;15(10):e0240052. doi: 10.1371/journal.pone.0240052

Practice assistants´ perceived mental workload: A cross-sectional study with 550 German participants addressing work content, stressors, resources, and organizational structure

Jan Hoffmann 1,¤a,*, Christine Kersting 2,¤b, Birgitta Weltermann 1
Editor: Sergio A Useche3
PMCID: PMC7529273  PMID: 33002064

Abstract

Introduction

Practice assistants represent a highly relevant occupational group in Germany and one of the most popular training professions in Germany. Despite this, most research in the health care sector has focused on secondary care settings, but has not addressed practice assistants in primary care. Knowledge about practice assistants’ workplace-related stressors and resources is particularly scarce. This cross-sectional study addresses the mental workload of practice assistants working in primary care practices.

Methods

Practice assistants from a network of 185 German primary care practices were invited to participate in this cross-sectional study. The standardized `Short Questionnaire for Workplace Analysis’ (German: Kurzfragebogen zur Arbeitsanalyse) was used to assess practice assistants´ mental workload. It addresses eleven workplace factors in 26 items: versatility, completeness of task, scope of action, social support, cooperation, qualitative work demands, quantitative work demands, work disruptions, workplace environment, information and participation, and benefits. Sociodemographic and work characteristics were also obtained. A descriptive analysis was performed for sociodemographic data and “Short Questionnaire for Workplace Analysis” factors. The one-sided t-test and Cohen´s d were calculated for a comparison with data from 23 professional groups (n = 8,121).

Results

A total of 550 practice assistants from 130 practices participated. The majority of practice assistants was female (99.3%) and worked full-time (66.5%) in group practices (50.6%). Compared to the other professional groups, practice assistants reported higher values for the factor social support (4.0 versus 3.7 [d 0.44; p<0.001]), information and participation (3.6 versus 3.3 [d 0.38; p<0.001] as well as work disruptions (2.7 vs. 2.4 [d 0.42; p<0.001]), while practice assistants showed lower values regarding scope of action (3.4 versus 3.8 [d 0.43; p<0.001]).

Conclusions

Our study identified social support and participation within primary care practices as protective factors for mental workload, while work disruptions and scope of action were perceived as stressors.

Introduction

Practice assistants (PrAs) represent the largest group of employees in the German outpatient health care sector [1] and the second most popular training profession among German women [2]. However, little is known about how PrAs perceive their work conditions. More specifically, data on the relationship between work and psychological stress in PrAs are lacking. While psychosocial assessment studies of health personnel in secondary care have been performed [36], only few have addressed this issue in PrAs in German primary care [1, 7, 8]. Therefore, it is important to further investigate PrAs’ perceived level of psychological stress, as psychological strain may not only threaten PrAs’ health with potentially tremendous economic costs, but may also impair high-quality patient care [9].

In recent years, increasing attention has been devoted to employees’ mental health. A systematic review by Theorell et al. highlighted that job strain has an impact on the development of depressive symptoms [10]. Also, the socio-economic implications are increasingly evident: preceded only by musculoskeletal diseases, mental health conditions rank second with 16.7% of all sick leaves among German employees [11] and caused a damage of 21.7 billion Euros gross added value in 2017 [11].

The stress-strain model developed by Rohmert and Rutenfranz in 1975 differentiates between the terms ‘psychological stress’ and ‘psychological strain’. ‘Psychological stress’ describes all external factors that influence one’s psychological well-being. When referring to psychological stress in a work environment, the term `mental workload´ refers to employees´ exposure to individual work demands and the environment at work [12]. However, the term does not necessarily have a negative connotation [13]. ‘Psychological strain’ can be understood as an individual´s response to psychological stress. Thus, the same level of psychological stress may elicit a different level of psychological strain depending on an employee´s coping strategy and constitution [14]. A well-balanced amount of psychological strain can lead to a healthy and productive workflow [12], while an extreme level of psychological strain may threaten employees’ health. Studies have shown a negative association between high levels of psychological strain and mental illness [15, 16].

Since 2014, the German Safety and Health at Work Act (ArbSchG) obliges employers to perform a general risk assessment of their employees’ work conditions [17]. Assessing the mental workload (a so-called `psychosocial risk assessment´) is part of this risk assessment. Based on the results, employers must take countermeasures as necessary to enhance their employees’ health [18]. Due to differences in work demands, work hazards, and work environments across professions there is no gold standard that defines what instrument should be used for the psychosocial risk assessment. While different instruments exist [19], the so-called Kurzfragebogen zur Arbeitsanalyse (KFZA; English: Short Questionnaire for Workplace Analysis), a questionnaire addressing perceived workload, is widely used across professions [20]. Data from more than 8,000 participants from 23 professions are available [8].

The aims of this cross-sectional study are threefold: i) to assess the mental workload of PrAs working in German primary care practices, ii) to identify resources and stressors, and iii) to compare results with aggregated data from 23 different professions.

Material and methods

Study design and recruitment of participants

The psychosocial assessment of PrAs reported in this paper was obtained as part of a larger cross-sectional study investigating multiple aspects of stress in primary care practices. Details of the study are reported elsewhere [21, 22]. Briefly, general practitioners (GPs) and PrAs of the 185 general medicine practices of the practice network of the Institute for General Medicine, University Hospital Essen, Essen, Germany, were asked to participate in the study. The practices were located in urban and rural regions of North Rhine-Westphalia (Western Germany) with an average distance of 30 km (range: 2±180 km) to the Institute. In a prior study it was shown that the practices affiliated with the network are representative for German primary care practices [23]. Practices had been invited by mail and contacted by phone for further recruitment. Those refusing to participate were asked to answer a short questionnaire on practice characteristics and to provide reasons for non-participation. Data were collected between April and September 2014 during on-site visits. Within each practice, all GPs (practice owners and employed physicians) and PrAs including medical secretaries and PrA trainees were eligible for participation and received the study documents. The study documents comprised a study information sheet, an informed consent form to be completed by all participants, and a set of questionnaires which included sociodemographic questions and the KFZA analyzed in this paper. To ensure data protection, participants were asked to seal the completed questionnaire in an envelope. As an incentive, practice teams received a department store chain voucher of 5 euros per person, irrespective of the participation of individual team members. In addition, the dataset contained information about the practices´ location from the practice network´s database and matched with public regional data for the population size in 2012 (www.it.nrw.de). This paper follows the STROBE recommendations for reporting cross-sectional studies [24].

Ethical approval had been obtained from the Ethics Committee of the Medical Faculty of the University of Duisburg-Essen (reference number: 13-5536-BO, date of approval: 24/11/2014). All participants received written information and signed informed consent forms.

Study instrument to assess mental workload

The KFZA was developed by Prümper et al. in 1995 and is as a widely accepted screening tool for psychological stress at the workplace [25]. The questionnaire is a standardized instrument with closed questions. It is completed by the employees themselves and thus provides a subjective view of each individual’s perception of the work environment. According to DIN EN ISO 10075 “Ergonomic principles related to mental workload“, the instrument is categorized as a “precision level 2 process for overview purposes” [26]. The instrument is listed in the toolbox for “Instruments for recording mental loads” of the Federal Institute for Occupational Safety and Health and covers multiple aspects of the work environment [27]. It includes four dimensions: work content, resources, stressors, and organizational culture. Dimensions consist of 11 factors which are derived from 26 single items with answer options on a Likert scale ranging from 1 (does not apply at all) to 5 (is completely true). Work content contains two factors (versatility, completeness of task) and five single items (learning new skills, use of knowledge, skills and ability, variety of tasks, visibility of task accomplishment, completeness of product). Resources contains three factors (scope of action, social support, cooperation) and nine single items (influence on sequence of activities, influence on work content, influence on workload and procedures, social support by co-workers, social support by supervisors, social cohesion within the department, necessity of cooperation, opportunity for social exchange with co-workers, feedback from supervisors and co-workers). Stressors contains four factors (qualitative work demands, quantitative work demands, work disruptions, workplace environment) and eight single items (excessive complexity of tasks, excessive demands on concentration, frequent work under time pressure, too much work to do, lack of information, work materials or equipment, interruptions of workflow, unfavorable physicochemical conditions, insufficient workspace and equipment). Organizational culture contains two factors (information and participation, benefits) and four single items (information about organizational developments, consideration of employee input, continuous education, opportunities for advancement). The dimensions job content, resources, and organizational culture represent positive aspects, and high scores are considered positive. High scores in the stressors dimension are considered negative work aspects.

Given the time constraints in primary care practices, the KFZA was deemed suitable as it takes only 10 minutes to complete. Also, data from more than 8,000 participants from 23 other professional groups are available for comparison [25]. The questionnaire can be applied throughout all professions and workspaces and is readily available for academic use [28].

Comparative data from 23 professional groups

In 2000, the Employers’ Liability Insurance Association for Medical Services and Welfare Work (BGW) in cooperation with the German Employees’ Health Insurance (DAK) conducted a cross-sectional study to measure stress at work [8]. A purposive sample of 27,584 employees from 23 professional groups was selected from the BGW and DAK register: physicians, assistant pharmacists, pharmacists, office workers, teacher, hairdressers, pest controllers, alternative practitioners, unskilled laborers, kindergarten teachers, chefs, nurses, masseurs, medical laboratory technicians, porters, facility cleaners, social workers, PrAs, veterinarians, care workers for persons at risk, employees of dialysis centers, and employees of workshops for the disabled. A total of 8,121 employees participated in the study in the context of a project called `Prevention of work-related health hazards’. The KFZA was used within the scope of the study. We performed two comparative analyses using published data of the survey: first, we compared KFZA results from the study of the 23 professional groups with results from our population. Second, we compared the results for the subpopulation of PrAs from the study with results from our population. The latter comparison is particularly interesting, as it provides a longitudinal approach (data from 2000 and 2014) in a situation where the vocational training was meanwhile been revised and PrAs in Germany are professionalizing.

Data analysis

The analysis was performed using IBM SPSS Statistics for Windows, Version 25 (Armonk, NY: IBM Corp.). Data of all PrAs were analyzed. Non-plausible values were recoded as missing values. Missing data were managed by reporting valid percentages only.

Sociodemographic and work-related characteristics were analyzed descriptively. The mean, standard deviation (SD), median, and range are reported for metric sociodemographic and work variables. The practices’ population size was categorized into rural, small, medium-sized, and big cities following categorization schemes of the Federal Institute for Research on Building, Urban Affairs and Spatial Development (rural ≤ 4,999 inhabitants, small city 5000–19,999, medium-sized city 20,000–99,9999, big city ≥ 100,000).

Following Prümper et al., the results of the KFZA were evaluated by computing mean values on a factor level [25, 29]: As a first overview, positive items <3 and negative items >3 are interpreted as high levels of psychological stress and indicate a need for more detailed analyses. In addition, the comparison with data from other professional groups or from the same professional group provides information on how to set a benchmark against other results [29]. Differences between the means of our population and the comparative population were analyzed using a one-sided t-test (95% significance level; 0.05 = alpha). Additionally, Cohen´s d was calculated to estimate the effect size. 95% confidence intervals (CI) were calculated for factors of the 2014 PrA population. Power calculations were performed using the software G-Power 3.1 to determine the appropriateness of sample sizes used in the group comparisons.

Results

Study characteristics

550 PrAs participated in the study (response rate 70.3%; n = 130 practices). The sociodemographic characteristics of the participants are presented in Table 1. PrAs had a mean age of 37.97 years (SD: 12.63), with 99.27% of PrAs being female. The majority of PrAs was married (50.64%), worked full-time (66.48%) on a permanent contract (89.25%) with a median work experience of 18 years (range: 0–49 years). Most (62.59%) PrAs worked 20–39 hours a week, while 25.37% of PrAs worked more than 39 hours. Most PrAs (93.87%) had completed a three-year vocational training as “Medizinische Fachangestellte” or “Arzthelferin” which combines practical training (3 days per week) and vocational training (2 days per week). Six percent had other backgrounds (i.e.: secretary, practice aid, other practice employee or a vocational training stated in the further comments section labeled as “other”). Almost all PrAs had completed some sort of additional training: 19.23% of PrAs had completed additional training as VERAHs (106 hours of theoretical and 94 hours of practical training) or EVAs (170 to 220 hours of theoretical training and 20 to 50 hours of practical training depending on prior work experience) that allows PrAs to perform additional tasks (e.g.: home visits). On average, PrAs worked in practices with 2.96 (SD 2.15) physicians and 7.73 (SD 7.64) PrAs. Half of the practices (50.64%) were group practices. The smallest proportion of PrAs worked in practices with a low patient load per quarter (5.59%, 501–1000 patients per quarter), while the largest proportion of PrAs worked in practices with a high patient load per quarter (27.93%, >3001 patients per quarter). PrAs’ work setting characteristics are presented in Table 2.

Table 1. Practice assistants´ sociodemographic and professional training characteristics (n = 550).

Variable Total (n = 550) 100%*
Age (n = 550, years)
Mean (SD) 37.97 (12.63)
Median (min-max) 38 (16–71)
Gender (n = 548)
Female 542 99.27
Male 4 0.73
Marital status (n = 547)
Single 218 39.85
Married 277 50.64
Divorced 45 8.23
Widowed 7 1.28
Status of employment (n = 534)
Full-time 355 66.48
Part-time 179 33.52
Mode of employment (n = 521)
Fixed-term 56 10.75
Permanent 465 89.25
Working hours per week (n = 541)
0–19 65 12.04
20–39 338 62.59
40–59 127 23.52
>60 10 1.85
Work experience (n = 540, years)
Mean (SD) 18.74 (12.46)
Median (Min-Max) 18 (0–49)
PrA in training
Yes 49 8.94
No 499 91.06
Year of training (n = 47)
First year 16 34.04
Second year 19 40.43
Third year 12 25.53
Vocational training 1 (n = 522)
Practice assistants 490 93.87
Secretary 12 2.30
Practice aid2 6 1.15
Other practice employees2 16 3.07
Other 75 14.37
Additional training (n = 130)
VERAH 14 10.77
EVA 3 2.31
VERAH/EVA + other 8 6.15
Other 105 80.77

1 multiple answers possible

2 no vocational training.

Table 2. Practice assistants’ work setting characteristics (n = 550).

Variable Total (n = 550) 100%
Type of practice (n = 545)
Solo practice 147 26.97
Group practice 276 50.64
Others 122 22.39
Number of patients per quarter (n = 537)
501–1000 30 5.59
1001–1500 116 21.60
1501–2000 100 18.62
2001–2500 79 14.71
2501–3000 62 11.55
>3001 150 27.93
Location of practice1 (n = 532)
Small city 33 6.20
Medium-sized city 128 24.06
Big city 371 69.74
Number of physicians in practice (n = 545, physicians)
Mean (SD) 2.96 (2.15)
Median (Min-Max) 2 (1–10)
Number of PrAs in practice (n = 517, PrAs)
Mean (SD) 7.73 (7.64)
Median (Min-Max) 5 (0–35)

1 based on 2012 number of inhabitants.

Comparison of practice assistants with other professional groups (comparative data)

The power calculation revealed that the sample sizes compared (n = 550 versus n = 8.121) were sufficient to achieve 80% power to detect small effect sizes of d = 0.12. In the case of greater differences, the power achieved was even higher.

Table 3 shows the results of the KFZA analysis for PrAs and for the comparative population. For a first overview of only results from our study population, the calculation of mean values for the factor-level analysis yielded a critical score for the factor benefits (2.86 [SD 1.05]). In contrast, social support showed the highest positive factor (4.05 [SD 0.79]).

Table 3. KFZA results from our study of practice assistants (n = 550) in comparison with comparative data from 23 professional groups (n = 8.121).

Work aspects KFZA factor Our study
Mean score (PrAs)
95% CI Comparison:
Mean score (Nolting et al.)
Cohen´s d P-value **
Job content1 Versatility 3.6 3.58–3.70 3.8 0.23 < 0.001
Completeness of task 3.5 3.41–3.57 3.6 0.12 0.0045
Resources1 Scope of action 3.4 3.37–3.49 3.8 0.43 < 0.001
Social support 4.0 3.98–4.12 3.7 0.44 < 0.001
Cooperation 3.6 3.53–3.66 3.4 0.24 < 0.001
Stressors2 Qualitative work demands 2.2 2.14–2.29 2.1 0.13 0.0025
Quantitative work demands 2.9 2.83–3.01 3.0 0.07 0.0797
Work disruptions 2.7 2.67–2.81 2.4 0.41 < 0.001
Workplace environment 2.2 2.13–2.30 2.2 0.02 0.7109
Organizational culture1 Information and participation 3.6 3.57–3.73 3.3 0.38 < 0.001
Benefits 2.9* 2.77–2.94 2.4* 0.43 < 0.001

1 High scores (>3) are considered positive

2 high scores (>3) are considered negative

* critical values ** based on a one-sided t-test comparing mean values of PrAs and Nolting et al. on a 95% significance level.

As illustrated in Fig 1, the comparison of our results with data from Nolting et al. [8] revealed statistically significant differences (p < 0.05) for the following factors: versatility (3.6 vs. 3.8), completeness of task (3.5 vs. 3.6), scope of action (3.4 vs. 3.8), social support (4.0 vs. 3.7), cooperation (3.6 vs. 3.4), qualitative work demands (2.2 vs. 2.1), work disruptions (2.7 vs. 2.4), information and participation (3.6 vs. 3.3), and benefits (2.9 vs. 2.4). The two factors workplace environment (2.2 vs. 2.2) and quantitative work demands (2.9 vs. 3.0) were found to be non-significant.

Fig 1. KFZA results on a factor level divided into resources and stressors in comparison with comparative data from Nolting et al.

Fig 1

1 High scores (>3) are considered positive, 2 high scores (>3) are considered negative.

Effect size showed the strongest difference for the factors social support (4.0 vs 3.7 [d 0.44]), scope of action (3.4 vs. 3.8 [d 0.43]), and benefits (2.9 vs. 2.4 [d 0.43]). The scores for social support and benefits were higher in the PrA population than in the comparative group, whereas scope of action yielded lower scores. The factor benefits, on the other hand, was critically low in both populations. The difference in work disruptions (2.7 vs. 2.4 [d 0.41]) presented a moderate effect size. The score for work disruptions was higher in the PrA population compared to the population from Nolting et al. [8].

Comparison of practice assistants from 2000 and 2014

The power calculation revealed that the sample sizes compared (n = 550 versus n = 324) were sufficient to achieve 80% power to detect small effect sizes of d = 0.2. In the case of greater differences, the power achieved was even higher.

Table 4 shows the comparison between PrAs in our study population (from 2014) and the comparative study population (from 2000). The comparison yielded statistically significant differences (p < 0.05) for the factors completeness of task (3.5 vs. 3.2), social support (4.0 vs. 3.9), cooperation (3.6 vs. 3.5), qualitative work demands (2.2 vs. 2.0), quantitative work demands (2.9 vs. 2.8), work disruptions (2.7 vs. 2.5), workplace environment (2.2 vs. 2.0), information and participation (3.6 vs. 3.5), and benefits (2.9 vs 2.2).

Table 4. KFZA factor-level comparison of PrAs from our study (n = 550; year 2014) and PrAs from Nolting et al. (n = 324; year 2000).

Work aspects KFZA factor Our study
Mean score (PrAs)
95% CI PrAs’ results from 2000
Mean score (PrAs; Nolting et al.)
Cohen´s d P-value
Job content1 Versatility 3.6 3.58–3.70 3.6 0.05 0.238
Completeness of task 3.5 3.41–3.57 3.2 0.32 < 0.001
Resources1 Scope of action 3.4 3.37–3.49 3.4 0.01 0.765
Social support 4.0 3.98–4.12 3.9 0.19 < 0.001
Cooperation 3.6 3.53–3.66 3.5 0.13 0.006
Stressors2 Qualitative work demands 2.2 2.14–2.29 2.0 0.25 < 0.001
Quantitative work demands 2.9 2.83–3.01 2.8 0.12 0.007
Work disruptions 2.7 2.67–2.81 2.5 0.29 < 0.001
Workplace environment 2.2 2.13–2.30 2.0 0.21 < 0.001
Organizational culture1 Information and participation 3.6 3.57–3.73 3.5 0.16 0.002
Benefits 2.9* 2.77–2.94 2.2* 0.62 < 0.001

1 High scores (>3) are considered positive

2 high scores (>3) are considered negative

* critical values ** based on a one-sided t-test comparing mean values of PrAs and Nolting et al. on a 95% significance level.

Effect size showed no effect for versatility (d 0.05), scope of action (d 0.01), social support (d 0.19), cooperation (d 0.13), quantitative work demands (d 0.12), as well as information and participation (d 0.16). A small effect size was shown for completeness of task (d 0.32), qualitative work demands (d 0.25), work disruptions (d 0.29), and workplace environment (d 0.21). The difference in the factor benefits presented a moderate effect size (d 0.62).

Discussion

Our study identified social support within primary care practices as a resource and a protective factor for mental workload among PrAs, while the lack of benefits at work was perceived as a stressor.

When comparing data on PrAs with the aggregated data of other professional groups, we were able to perform a more informative analysis yielding slightly different results. Scope of action and work disruptions showed the largest negative difference and the strongest effect size, whereas social support and benefits showed the largest positive difference and the strongest effect size. Interestingly, when comparing with other professional groups, the factor benefits that was identified as a stressor in the single evaluation turned out to be a resource. Since the scores are rather low in both samples, lack of benefits at work might be a general problem, while PrAs might experience more benefits at work than other professional groups. PrAs in general practices tend to be responsible for a wide range of tasks in different workplaces throughout the practices, as they are the first point of contact for patients with unexpected events occurring on a regular basis [1]. This job profile may explain the high scores for work disruptions. Although PrAs are responsible for a wide range of tasks, GPs remain the decision makers, resulting in a setting-immanent limited scope of action for PrAs.

The comparison between the PrA groups from 2000 to 2014 revealed significant differences for most factors, but small effect sizes. The factor benefits showed a moderate effect size in favor of the 2014 study population. All factors, positive factors and negative factors alike, were slightly higher in our population of PrAs compared to the 2000 PrA population from Nolting et al. The increase in benefits at work and completeness of task from 2000 to 2014 may be explained by the further training opportunities for PrAs that were introduced during that time period (i.e., VERAH, EVA). Among other changes, these trainings have enabled PrAs to carry out more complex work processes autonomously (e.g.: patient education on diabetes). Additionally, they are rewarded with a better salary. Both may be signs of professionalization. In a recent study by Vu-Eickmann et al., PrAs reported a high patient volume, which in addition to handling many tasks at once may explain the high score for work disruptions [1].

Social support is an important resource and can positively influence job satisfaction, as shown in a recent study with Portuguese nursing staff [30]. Job satisfaction was again shown to positively correlate with patient satisfaction [31]. A systematic review yielded a similar result linking social support with staff well-being in emergency departments [32]. In contrast, studies have shown that negative work aspect (i.e.: lack of benefits, limited scope of action) cause psychological strain and can lead to a higher turnover rate and depressive symptoms [10, 33].

In agreement with three other studies on this topic, we showed that PrAs in primary care practices receive high social support and have a rather limited scope of action and still insufficient benefits at work [1, 7, 8].

Strengths and limitations

It is a strength of our study that it was based on a data set with a large number of participants (550 PrAs). Also, prior analyses had shown that the practice network from which this sample was taken is representative for German primary care practices [23]. Each participant received an incentive in the form of a 5-Euro voucher to avoid a selection bias by selecting only highly motivated PrAs. As the network is located in a rather densely populated area, our results may overrepresent PrAs working in urban areas. The KFZA proved to be a cost-effective screening tool to gain first insights into employees’ psychological stressors and resources. To our knowledge this is the first study comparing PrAs’ data from a psychological risk assessment in primary care with a large sample from other professions.

In our study we were only able to assess the current situation and not the state desired by PrAs, which could have provided even more insights. The comparison with data from 23 professional groups was limited as only aggregated mean results were available without standard deviations. Due to this, we were unable to calculate confidence intervals for both populations. A strength of our study is the comparison of the results of the 2000 with the 2014 study from the same professional group. However, the PrA populations were not identical, and caution is advised when interpreting the results.

Conclusions

Mental well-being has a tremendous impact on preserving a healthy and productive workforce. Therefore, our goal must be to first identify risk factors for mental well-being at work and put them into perspective with other occupations, which we aimed to do in this study. Second, we need to develop measures to tackle risk factors for psychological strain at work and enhance protective factors such as social support, scope of action, benefits at work, and cooperation. Last, measures need to be evaluated and implemented in the everyday working life of PrAs.

Acknowledgments

We thank the Institute for General Medicine, University Hospital Essen, for supporting the conceptualization of the questionnaire, the data collection, and the provision of the data for this analysis.

List of abbreviations

CI

confidence interval

GP

general practitioner

KFZA

Kurzfragebogen zur Arbeitsanalyse (English: Short Questionnaire for Workplace Analysis)

PrA

practice assistant

SD

standard deviation

Data Availability

Data cannot be shared publicly because Ethical restrictions have been imposed on the data underlying this study by the Ethics Committee of the Medical Faculty of the University of Duisburg-Essen in order to protect participant confidentiality. However, requests for an ethically compliant dataset may be made to the Ethics Committee of the Medical Faculty of the Universtiy of Duisburg-Essen (ethikkommission@uk-essen.de).

Funding Statement

Funding for this study was provided by the Ministry of Culture and Science, North-Rhine Westphalia, Germany, formerly the Ministry of Innovation, Science and Research, North-Rhine Westphalia, Germany. https://www.mkw.nrw/. The funders had no role in study design, data collection and analysis, decision to publish, or preparation of the manuscript.

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Decision Letter 0

Sergio A Useche

7 Jul 2020

PONE-D-20-07803

Practice assistants´ perceived mental work load: a cross-sectional study with 550 German participants addressing work content, stressors, resources, and organizational structure

PLOS ONE

Dear Dr. Hoffmann,

Thank you for submitting your manuscript to PLOS ONE. After careful consideration, we feel that it has merit but does not fully meet PLOS ONE’s publication criteria as it currently stands. Therefore, we invite you to submit a revised version of the manuscript that addresses the points raised during the review process.

Your manuscript has been assessed by an acknowledged expert in the field covered by the study. You will find below (see the appended comments) that the valuation of the paper contents has been really positive (most of the comments are relatively minor; please also see the sanitized copy of the paper attached to the review report). Nevertheless, and apart from the aforementioned issues, the English writing of the paper needs serious revisions ir order to consider the paper for acceptance in PLOS ONE. My suggestion to the authors is to summit is to a proofread carried out by a professional (or native) translator.

Please submit your revised manuscript by Aug 21 2020 11:59PM. If you will need more time than this to complete your revisions, please reply to this message or contact the journal office at plosone@plos.org. When you're ready to submit your revision, log on to https://www.editorialmanager.com/pone/ and select the 'Submissions Needing Revision' folder to locate your manuscript file.

Please include the following items when submitting your revised manuscript:

  • A rebuttal letter that responds to each point raised by the academic editor and reviewer(s). You should upload this letter as a separate file labeled 'Response to Reviewers'.

  • A marked-up copy of your manuscript that highlights changes made to the original version. You should upload this as a separate file labeled 'Revised Manuscript with Track Changes'.

  • An unmarked version of your revised paper without tracked changes. You should upload this as a separate file labeled 'Manuscript'.

If you would like to make changes to your financial disclosure, please include your updated statement in your cover letter. Guidelines for resubmitting your figure files are available below the reviewer comments at the end of this letter.

If applicable, we recommend that you deposit your laboratory protocols in protocols.io to enhance the reproducibility of your results. Protocols.io assigns your protocol its own identifier (DOI) so that it can be cited independently in the future. For instructions see: http://journals.plos.org/plosone/s/submission-guidelines#loc-laboratory-protocols

We look forward to receiving your revised manuscript.

Kind regards,

Sergio A. Useche, Ph.D.

Academic Editor

PLOS ONE

Journal Requirements:

When submitting your revision, we need you to address these additional requirements.

1. Please ensure that your manuscript meets PLOS ONE's style requirements, including those for file naming. The PLOS ONE style templates can be found at

https://journals.plos.org/plosone/s/file?id=wjVg/PLOSOne_formatting_sample_main_body.pdf and

https://journals.plos.org/plosone/s/file?id=ba62/PLOSOne_formatting_sample_title_authors_affiliations.pdf

2.  We suggest you thoroughly copyedit your manuscript for language usage, spelling, and grammar. If you do not know anyone who can help you do this, you may wish to consider employing a professional scientific editing service.  

Whilst you may use any professional scientific editing service of your choice, PLOS has partnered with both American Journal Experts (AJE) and Editage to provide discounted services to PLOS authors. Both organizations have experience helping authors meet PLOS guidelines and can provide language editing, translation, manuscript formatting, and figure formatting to ensure your manuscript meets our submission guidelines. To take advantage of our partnership with AJE, visit the AJE website (http://learn.aje.com/plos/) for a 15% discount off AJE services. To take advantage of our partnership with Editage, visit the Editage website (www.editage.com) and enter referral code PLOSEDIT for a 15% discount off Editage services.  If the PLOS editorial team finds any language issues in text that either AJE or Editage has edited, the service provider will re-edit the text for free.

Upon resubmission, please provide the following:

a) The name of the colleague or the details of the professional service that edited your manuscript

b) A copy of your manuscript showing your changes by either highlighting them or using track changes (uploaded as a *supporting information* file)

c) A clean copy of the edited manuscript (uploaded as the new *manuscript* file)

3. We note that you have indicated that data from this study are available upon request. PLOS only allows data to be available upon request if there are legal or ethical restrictions on sharing data publicly. For information on unacceptable data access restrictions, please see http://journals.plos.org/plosone/s/data-availability#loc-unacceptable-data-access-restrictions.

In your revised cover letter, please address the following prompts:

a) If there are ethical or legal restrictions on sharing a de-identified data set, please explain them in detail (e.g., data contain potentially identifying or sensitive patient information) and who has imposed them (e.g., an ethics committee). Please also provide contact information for a data access committee, ethics committee, or other institutional body to which data requests may be sent.

b) If there are no restrictions, please upload the minimal anonymized data set necessary to replicate your study findings as either Supporting Information files or to a stable, public repository and provide us with the relevant URLs, DOIs, or accession numbers. Please see http://www.bmj.com/content/340/bmj.c181.long for guidelines on how to de-identify and prepare clinical data for publication. For a list of acceptable repositories, please see http://journals.plos.org/plosone/s/data-availability#loc-recommended-repositories.

We will update your Data Availability statement on your behalf to reflect the information you provide.

4. Please ensure that you refer to Figure 1 in your text as, if accepted, production will need this reference to link the reader to the figure.

5. We note you have included a table to which you do not refer in the text of your manuscript. Please ensure that you refer to Table 4 in your text; if accepted, production will need this reference to link the reader to the Table.

[Note: HTML markup is below. Please do not edit.]

Reviewers' comments:

Reviewer's Responses to Questions

Comments to the Author

1. Is the manuscript technically sound, and do the data support the conclusions?

The manuscript must describe a technically sound piece of scientific research with data that supports the conclusions. Experiments must have been conducted rigorously, with appropriate controls, replication, and sample sizes. The conclusions must be drawn appropriately based on the data presented.

Reviewer #1: Yes

**********

2. Has the statistical analysis been performed appropriately and rigorously?

Reviewer #1: Yes

**********

3. Have the authors made all data underlying the findings in their manuscript fully available?

The PLOS Data policy requires authors to make all data underlying the findings described in their manuscript fully available without restriction, with rare exception (please refer to the Data Availability Statement in the manuscript PDF file). The data should be provided as part of the manuscript or its supporting information, or deposited to a public repository. For example, in addition to summary statistics, the data points behind means, medians and variance measures should be available. If there are restrictions on publicly sharing data—e.g. participant privacy or use of data from a third party—those must be specified.

Reviewer #1: No

**********

4. Is the manuscript presented in an intelligible fashion and written in standard English?

PLOS ONE does not copyedit accepted manuscripts, so the language in submitted articles must be clear, correct, and unambiguous. Any typographical or grammatical errors should be corrected at revision, so please note any specific errors here.

Reviewer #1: No

**********

5. Review Comments to the Author

Please use the space provided to explain your answers to the questions above. You may also include additional comments for the author, including concerns about dual publication, research ethics, or publication ethics. (Please upload your review as an attachment if it exceeds 20,000 characters)

Reviewer #1: 1. The manuscript is full of typography errors; punctuations,

2. Language is main problem

3. Not consistent throughout the document

4. Don’t use abbreviation in the abstract part

5. In the background part there are incomplete sentences

6. In tables the decimal places should be consistent

7. In the table reporting missing value is not necessary

**********

6. PLOS authors have the option to publish the peer review history of their article (what does this mean?). If published, this will include your full peer review and any attached files.

If you choose “no”, your identity will remain anonymous but your review may still be made public.

Do you want your identity to be public for this peer review? For information about this choice, including consent withdrawal, please see our Privacy Policy.

Reviewer #1: No

[NOTE: If reviewer comments were submitted as an attachment file, they will be attached to this email and accessible via the submission site. Please log into your account, locate the manuscript record, and check for the action link "View Attachments". If this link does not appear, there are no attachment files.]

While revising your submission, please upload your figure files to the Preflight Analysis and Conversion Engine (PACE) digital diagnostic tool, https://pacev2.apexcovantage.com/. PACE helps ensure that figures meet PLOS requirements. To use PACE, you must first register as a user. Registration is free. Then, login and navigate to the UPLOAD tab, where you will find detailed instructions on how to use the tool. If you encounter any issues or have any questions when using PACE, please email PLOS at figures@plos.org. Please note that Supporting Information files do not need this step.

PLoS One. 2020 Oct 1;15(10):e0240052. doi: 10.1371/journal.pone.0240052.r002

Author response to Decision Letter 0


3 Aug 2020

Journal Requirements:

When submitting your revision, we need you to address these additional requirements.

1. Please ensure that your manuscript meets PLOS ONE's style requirements, including those for file naming. The PLOS ONE style templates can be found at

https://journals.plos.org/plosone/s/file?id=wjVg/PLOSOne_formatting_sample_main_body.pdf and

https://journals.plos.org/plosone/s/file?id=ba62/PLOSOne_formatting_sample_title_authors_affiliations.pdf

Answer: Our manuscript now meets all style requirements.

2. We suggest you thoroughly copyedit your manuscript for language usage, spelling, and grammar. If you do not know anyone who can help you do this, you may wish to consider employing a professional scientific editing service.

Whilst you may use any professional scientific editing service of your choice, PLOS has partnered with both American Journal Experts (AJE) and Editage to provide discounted services to PLOS authors. Both organizations have experience helping authors meet PLOS guidelines and can provide language editing, translation, manuscript formatting, and figure formatting to ensure your manuscript meets our submission guidelines. To take advantage of our partnership with AJE, visit the AJE website (http://learn.aje.com/plos/) for a 15% discount off AJE services. To take advantage of our partnership with Editage, visit the Editage website (www.editage.com) and enter referral code PLOSEDIT for a 15% discount off Editage services. If the PLOS editorial team finds any language issues in text that either AJE or Editage has edited, the service provider will re-edit the text for free.

Upon resubmission, please provide the following:

a) The name of the colleague or the details of the professional service that edited your manuscript

b) A copy of your manuscript showing your changes by either highlighting them or using track changes (uploaded as a *supporting information* file)

c) A clean copy of the edited manuscript (uploaded as the new *manuscript* file)

Answer: The manuscript was proofread by a professional medical translator (Sarah Chalmers; https://www.medi-translate.com/)

3. We note that you have indicated that data from this study are available upon request. PLOS only allows data to be available upon request if there are legal or ethical restrictions on sharing data publicly. For information on unacceptable data access restrictions, please see http://journals.plos.org/plosone/s/data-availability#loc-unacceptable-data-access-restrictions.

In your revised cover letter, please address the following prompts:

a) If there are ethical or legal restrictions on sharing a de-identified data set, please explain them in detail (e.g., data contain potentially identifying or sensitive patient information) and who has imposed them (e.g., an ethics committee). Please also provide contact information for a data access committee, ethics committee, or other institutional body to which data requests may be sent.

b) If there are no restrictions, please upload the minimal anonymized data set necessary to replicate your study findings as either Supporting Information files or to a stable, public repository and provide us with the relevant URLs, DOIs, or accession numbers. Please see http://www.bmj.com/content/340/bmj.c181.long for guidelines on how to de-identify and prepare clinical data for publication. For a list of acceptable repositories, please see http://journals.plos.org/plosone/s/data-availability#loc-recommended-repositories.

We will update your Data Availability statement on your behalf to reflect the information you provide.

Answer: The data cannot be shared publicly because of ethical restrictions and data protection issues as our dataset includes potentially identifying information.

4. Please ensure that you refer to Figure 1 in your text as, if accepted, production will need this reference to link the reader to the figure.

Answer: A reference to Figure 1 is now included (line 208).

“As illustrated in Fig 1, the comparison of our results with data from Nolting et al. [8] revealed statistically significant differences (p < 0.05) for the following factors: versatility (3.6 vs. 3.8), completeness of task (3.5 vs. 3.6), scope of action (3.4 vs. 3.8), social support (4.0 vs. 3.7), cooperation (3.6 vs. 3.4), qualitative work demands (2.2 vs. 2.1), works disruptions (2.7 vs. 2.4), information and participation (3.6 vs. 3.3), and benefits (2.9 vs. 2.4).”

5. We note you have included a table to which you do not refer in the text of your manuscript. Please ensure that you refer to Table 4 in your text; if accepted, production will need this reference to link the reader to the Table.

Answer: A reference to Table 4 is now included (line 221).

“Table 4 shows a comparison of PrAs in our study population (from 2014) and the comparative study population (from 2000).”

[Note: HTML markup is below. Please do not edit.]

Reviewers' comments:

Reviewer's Responses to Questions

Comments to the Author

1. Is the manuscript technically sound, and do the data support the conclusions?

The manuscript must describe a technically sound piece of scientific research with data that supports the conclusions. Experiments must have been conducted rigorously, with appropriate controls, replication, and sample sizes. The conclusions must be drawn appropriately based on the data presented.

Reviewer #1: Yes

2. Has the statistical analysis been performed appropriately and rigorously?

Reviewer #1: Yes

3. Have the authors made all data underlying the findings in their manuscript fully available?

The PLOS Data policy requires authors to make all data underlying the findings described in their manuscript fully available without restriction, with rare exception (please refer to the Data Availability Statement in the manuscript PDF file). The data should be provided as part of the manuscript or its supporting information, or deposited to a public repository. For example, in addition to summary statistics, the data points behind means, medians and variance measures should be available. If there are restrictions on publicly sharing data—e.g. participant privacy or use of data from a third party—those must be specified.

Reviewer #1: No

Answer: The data cannot be shared publicly because of ethical restrictions and data protection issues as our dataset includes potentially identifying information.

4. Is the manuscript presented in an intelligible fashion and written in standard English?

PLOS ONE does not copyedit accepted manuscripts, so the language in submitted articles must be clear, correct, and unambiguous. Any typographical or grammatical errors should be corrected at revision, so please note any specific errors here.

Reviewer #1: No

Answer: The manuscript was proofread by a certified medical translator.

5. Review Comments to the Author

Please use the space provided to explain your answers to the questions above. You may also include additional comments for the author, including concerns about dual publication, research ethics, or publication ethics. (Please upload your review as an attachment if it exceeds 20,000 characters)

Reviewer #1:

1. The manuscript is full of typography errors; punctuations.

Answer: The manuscript was proofread by a professional medical translator.

2. Language is main problem

Answer: The manuscript was proofread by a professional medical translator.

3. Not consistent throughout the document

Answer: The manuscript was proofread by a professional medical translator.

4. Don’t use abbreviation in the abstract part

Answer: This was corrected.

5. In the background part there are incomplete sentences

Answer: This was corrected.

6. In tables the decimal places should be consistent

Answer: This was corrected in Tables 1, 2,3 and 4.

7. In the table reporting missing value is not necessary

Answer: This was corrected in Tables 1 and 2.

6. PLOS authors have the option to publish the peer review history of their article (what does this mean?). If published, this will include your full peer review and any attached files.

If you choose “no”, your identity will remain anonymous but your review may still be made public.

Do you want your identity to be public for this peer review? For information about this choice, including consent withdrawal, please see our Privacy Policy.

Reviewer #1: No

Answer to reviewer comment concerning response rate

Reviewer comment: “Statistically how it can be generalized with around 30% non-response rate?

Answer: The argument in our sentence was incorrect. The total study had a response rate of 70% of practices. Within the practices, nearly all physicians and practice assistants participated indicating a high interest in the topic.

The text was revised to: It is a strength of our study that it was based on a data set with a large number of participants (550 PrAs). Also, prior analyses had shown that the practice network from which this sample was taken is representative for German primary care practices.

Attachment

Submitted filename: Response to Reviewers.docx

Decision Letter 1

Sergio A Useche

4 Sep 2020

PONE-D-20-07803R1

Practice assistants´ perceived mental work load: A cross-sectional study with 550 German participants addressing work content, stressors, resources, and organizational structure

PLOS ONE

Dear Dr. Hoffmann,

Thank you for submitting your manuscript to PLOS ONE. After careful consideration, we feel that it has merit but does not fully meet PLOS ONE’s publication criteria as it currently stands. Therefore, we invite you to submit a revised version of the manuscript that addresses the points raised during the review process.

Our reviewer has positively valued the set of revisions you have done on the manuscript during the past round of revisions. However, some very minor changes and amendments need your attention. Please refer to both the comments appended below and the file attached by our reviewer. In case the revisions done in your resubmission were accurate and well-detailed, I will proceed to make an editorial decision without the need of a new round of reviews.

Please submit your revised manuscript by Oct 19 2020 11:59PM. If you will need more time than this to complete your revisions, please reply to this message or contact the journal office at plosone@plos.org. When you're ready to submit your revision, log on to https://www.editorialmanager.com/pone/ and select the 'Submissions Needing Revision' folder to locate your manuscript file.

Please include the following items when submitting your revised manuscript:

  • A rebuttal letter that responds to each point raised by the academic editor and reviewer(s). You should upload this letter as a separate file labeled 'Response to Reviewers'.

  • A marked-up copy of your manuscript that highlights changes made to the original version. You should upload this as a separate file labeled 'Revised Manuscript with Track Changes'.

  • An unmarked version of your revised paper without tracked changes. You should upload this as a separate file labeled 'Manuscript'.

If you would like to make changes to your financial disclosure, please include your updated statement in your cover letter. Guidelines for resubmitting your figure files are available below the reviewer comments at the end of this letter.

If applicable, we recommend that you deposit your laboratory protocols in protocols.io to enhance the reproducibility of your results. Protocols.io assigns your protocol its own identifier (DOI) so that it can be cited independently in the future. For instructions see: http://journals.plos.org/plosone/s/submission-guidelines#loc-laboratory-protocols

We look forward to receiving your revised manuscript.

Kind regards,

Sergio A. Useche, Ph.D.

Academic Editor

PLOS ONE

[Note: HTML markup is below. Please do not edit.]

Reviewers' comments:

Reviewer's Responses to Questions

Comments to the Author

1. If the authors have adequately addressed your comments raised in a previous round of review and you feel that this manuscript is now acceptable for publication, you may indicate that here to bypass the “Comments to the Author” section, enter your conflict of interest statement in the “Confidential to Editor” section, and submit your "Accept" recommendation.

Reviewer #1: (No Response)

**********

2. Is the manuscript technically sound, and do the data support the conclusions?

The manuscript must describe a technically sound piece of scientific research with data that supports the conclusions. Experiments must have been conducted rigorously, with appropriate controls, replication, and sample sizes. The conclusions must be drawn appropriately based on the data presented.

Reviewer #1: Yes

**********

3. Has the statistical analysis been performed appropriately and rigorously?

Reviewer #1: Yes

**********

4. Have the authors made all data underlying the findings in their manuscript fully available?

The PLOS Data policy requires authors to make all data underlying the findings described in their manuscript fully available without restriction, with rare exception (please refer to the Data Availability Statement in the manuscript PDF file). The data should be provided as part of the manuscript or its supporting information, or deposited to a public repository. For example, in addition to summary statistics, the data points behind means, medians and variance measures should be available. If there are restrictions on publicly sharing data—e.g. participant privacy or use of data from a third party—those must be specified.

Reviewer #1: Yes

**********

5. Is the manuscript presented in an intelligible fashion and written in standard English?

PLOS ONE does not copyedit accepted manuscripts, so the language in submitted articles must be clear, correct, and unambiguous. Any typographical or grammatical errors should be corrected at revision, so please note any specific errors here.

Reviewer #1: No

**********

6. Review Comments to the Author

Please use the space provided to explain your answers to the questions above. You may also include additional comments for the author, including concerns about dual publication, research ethics, or publication ethics. (Please upload your review as an attachment if it exceeds 20,000 characters)

Reviewer #1: 1. The manuscript has typography errors which are highlighted in the pdf file.

2. On the result section of the manuscript I have a great concern with the response rate which is 70.3%. Statistically this will have an impact on the power and it needs clear justification.

3. Table 1 and 2 some continuous variables are presented in the table as mean and median, which is not acceptable, please remove all continuous variables (age, work experiences, Number of Number of physicians in practice, and Number of PrAs in practice) from the table and narrate the findings.

4. With regard to missing data; it needs clear justification on, how did you manage missing data. As you described in table 1 and table 2 you have variable with missing values.

5. In the reference section: When you write references like reference number 6: “Wagner A, Rieger MA, Manser T, Sturm H, Hardt J, Martus P, et al. Healthcare professionals'perspectives on working conditions, leadership, and safety climate: a cross-sectional study. BMC Health Serv Res. 2019; 19: 53. doi: 10.1186/s12913-018-3862-7.” You write the journal name in abbreviated form, but on the other reference like reference number 10: “Theorell T, Hammarstrom A, Aronsson G, Traskman Bendz L, Grape T, Hogstedt C, et al. A systematic review including meta-analysis of work environment and depressive symptoms. BMC Public Health. 2015. doi: 10.1186/s12889-015-1954-4.” you write the journal in full. So, your references should be uniform and journal names better to be in full description.

**********

7. PLOS authors have the option to publish the peer review history of their article (what does this mean?). If published, this will include your full peer review and any attached files.

If you choose “no”, your identity will remain anonymous but your review may still be made public.

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Reviewer #1: No

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Attachment

Submitted filename: PONE-D-20-07803_R1_reviewer.pdf

PLoS One. 2020 Oct 1;15(10):e0240052. doi: 10.1371/journal.pone.0240052.r004

Author response to Decision Letter 1


16 Sep 2020

Dear Dr. Useche,

Please find our revision and answers regarding the additional comments of reviewer 1. We hope that the revision made will adequately address the open points.

Best regards,

Jan Hoffmann

Reviewers´ comments:

1. The manuscript has typography errors which are highlighted in the pdf file.

Answer: Thank you for highlighting the typography errors. We corrected them accordingly.

2. On the result section of the manuscript I have a great concern with the response rate which is 70.3%. Statistically this will have an impact on the power and it needs clear justification.

Answer: We performed a power calculation using the software G-Power 3.1 for both group comparisons to show appropriate sample sizes.

Line 176-178:

“Power calculations were performed using the software G-Power 3.1 to determine the appropriateness of sample sizes used in the group comparisons.”

Line 206-208:

“The power calculation revealed that the sample sizes compared (n=550 versus n=8.121) were sufficient to achieve 80% power to detect small effect sizes of d = 0.12. In the case of greater differences, the power achieved was even higher.”

Line 226-228:

“The power calculation revealed that the sample sizes compared (n=550 versus n=324) were sufficient to achieve 80% power to detect small effect sizes of d = 0.2. In the case of greater differences, the power achieved was even higher.”

Considering our study population, we also feel very comfortable with a response rate of 70%. Struggles to achieve high response rates in similar populations are reported elsewhere:

Redaèlli M, Bassüner S, Teschner D, Stock S. Practice nurses can do more: Online surveys of VERAH-graduates and practice owners. Zeitschrift für Allgemeinmedizin. 2014; 90: 517–22. doi: 10.3238/zfa.2014.0517-0522.

Mergenthal K, Beyer M, Güthlin C, Gerlach FM. Evaluation des VERAH-Einsatzes in der Hausarztzentrierten Versorgung in Baden-Württemberg. Zeitschrift für Evidenz, Fortbildung und Qualität im Gesundheitswesen. 2013; 107:386–93. doi: 10.1016/j.zefq.2013.07.003 PMID: 24075680.

3. Table 1 and 2 some continuous variables are presented in the table as mean and median, which is not acceptable, please remove all continuous variables (age, work experiences, Number of Number of physicians in practice, and Number of PrAs in practice) from the table and narrate the findings.

Answer: We do not see a contradiction in mixing continuous variables and categorical variables in Tables 1 and 2. For clarification, we would like to maintain these variables in the table as has been done in other PLOS ONE publications on cross-sectional studies (e.g., Dubois J, Bill A-S, Pasquier J, Keberle S, Burnand B, Rodondi P-Y. Characteristics of complementary medicine therapists in Switzerland: A cross-sectional study. PLoS ONE. 2019; 14:e0224098. doi: 10.1371/journal.pone.0224098 PMID: 31644559)

4. With regard to missing data; it needs clear justification on, how did you manage missing data. As you described in table 1 and table 2 you have variable with missing values.

Answer: The management of missing data is described in line 161-162:

“Non-plausible values were recoded as missing values. Missing data were managed by reporting valid percentages only.”

In Table 1 and 2 variables with missing data are corrected. Now, only valid percentages are reported. For all variables, the number of analyzed answers is stated in brackets for clarification.

5. In the reference section: When you write references like reference number 6: “Wagner A, Rieger MA, Manser T, Sturm H, Hardt J, Martus P, et al. Healthcare professionals'perspectives on working conditions, leadership, and safety climate: a cross-sectional study. BMC Health Serv Res. 2019; 19: 53. doi: 10.1186/s12913-018-3862-7.” You write the journal name in abbreviated form, but on the other reference like reference number 10: “Theorell T, Hammarstrom A, Aronsson G, Traskman Bendz L, Grape T, Hogstedt C, et al. A systematic review including meta-analysis of work environment and depressive symptoms. BMC Public Health. 2015. doi: 10.1186/s12889-015-1954-4.” you write the journal in full. So, your references should be uniform and journal names better to be in full description.

Answer:

Thank you for your comment. We checked all references to make sure that they are cited uniformly with full description of journal names.

Attachment

Submitted filename: Response_to_Reviewers.docx

Decision Letter 2

Sergio A Useche

18 Sep 2020

Practice assistants´ perceived mental workload: A cross-sectional study with 550 German participants addressing work content, stressors, resources, and organizational structure

PONE-D-20-07803R2

Dear Dr. Hoffmann,

We’re pleased to inform you that your manuscript has been judged scientifically suitable for publication and will be formally accepted for publication once it meets all outstanding technical requirements.

Within one week, you’ll receive an e-mail detailing the required amendments. When these have been addressed, you’ll receive a formal acceptance letter and your manuscript will be scheduled for publication.

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Kind regards,

Sergio A. Useche, Ph.D.

Academic Editor

PLOS ONE

Additional Editor Comments (optional):

Reviewers' comments:

Acceptance letter

Sergio A Useche

22 Sep 2020

PONE-D-20-07803R2

Practice assistants´ perceived mental workload: A cross-sectional study with 550 German participants addressing work content, stressors, resources, and organizational structure

Dear Dr. Hoffmann:

I'm pleased to inform you that your manuscript has been deemed suitable for publication in PLOS ONE. Congratulations! Your manuscript is now with our production department.

If your institution or institutions have a press office, please let them know about your upcoming paper now to help maximize its impact. If they'll be preparing press materials, please inform our press team within the next 48 hours. Your manuscript will remain under strict press embargo until 2 pm Eastern Time on the date of publication. For more information please contact onepress@plos.org.

If we can help with anything else, please email us at plosone@plos.org.

Thank you for submitting your work to PLOS ONE and supporting open access.

Kind regards,

PLOS ONE Editorial Office Staff

on behalf of

Dr. Sergio A. Useche

Academic Editor

PLOS ONE

Associated Data

    This section collects any data citations, data availability statements, or supplementary materials included in this article.

    Supplementary Materials

    Attachment

    Submitted filename: Response to Reviewers.docx

    Attachment

    Submitted filename: PONE-D-20-07803_R1_reviewer.pdf

    Attachment

    Submitted filename: Response_to_Reviewers.docx

    Data Availability Statement

    Data cannot be shared publicly because Ethical restrictions have been imposed on the data underlying this study by the Ethics Committee of the Medical Faculty of the University of Duisburg-Essen in order to protect participant confidentiality. However, requests for an ethically compliant dataset may be made to the Ethics Committee of the Medical Faculty of the Universtiy of Duisburg-Essen (ethikkommission@uk-essen.de).


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