Table 1.

Customer care basic function.

Module	Sub-Function	Function Name
Customer Care	360-degree Customer View	Customer Query
		360-degree individual customer view
	Customer Management	New Postpaid Subscriber
		Customer Information Supplement
		Deactivate Subscriber
		Un-blacklist Subscriber for Recharge
	Service Changing	Change Customer Info
		Change Account Info
		Change Subscriber Info
		Change Offering
		Change Mobile No.
		Change SIM card
		Change Subscriber Password
		Suspend and Resume
		Prepaid to Postpaid
		Postpaid to Prepaid
	Service Management	Manage CUG
		Manage CUG Member
	Batch Operation	Batch create prepaid subscribers
		Batch deactivate subscribers
		Batch change prepaid initial balance
		Batch change primary offering
		Batch suspend subscribers