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. 2013 Apr 5;26(2):91–95. [Article in Spanish] doi: 10.1016/S0212-6567(00)78617-3

Cirugía menor en atención primaria: la satisfacción de los usuarios

Minor surgery in primary care: user satisfaction

A López Santiago 1,*, R Lara Peñaranda 1, A de Miguel Gómez 1, P Pérez López 1, E Ribes Martínez 1
PMCID: PMC7679579  PMID: 10927825

Abstract

Objective

To find the satisfaction of patients undergoing minor surgery at health centres and describe the processes.

Desing

Retrospective study of population seeking the service.

Setting

Health district.

Patients

160 people who had minor surgery during a year.

Measurements and main results

Descriptive variables of everyone who had minor surgery were analysed: age, sex, type of intervention, pre-surgical diagnosis, anatomicalpathological diagnosis and informed consent. Over three weeks the patients were interviewed by phone with use of a satisfaction questionnaire. 160 interventions took place, 80% of which were then studied histologically, with an 83.16% concordance index. 65% of patients were interviewed. 15% had no telephone, 20% were not found. 95.56% considered they were well attended and 3.17% badly attended. 92.06% would choose the health centre again for procedures of a similar nature. 89.9% thought that the explanations they had received were sufficient. 4.4% thought that the room’s hygiene was poor.

Conclusions

Minor surgery in primary care was favourably received by users. Activity at our centre had good anatomical-pathological concordance.

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