Abstract
Objective
To develop comprehensive guidance that captures international impacts, causes, and solutions related to emergency department crowding and access block.
Methods
Emergency physicians representing 15 countries from all IFEM regions composed the Task Force. Monthly meetings were held via video-conferencing software to achieve consensus for report content. The report was submitted and approved by the IFEM Board on June 1, 2020.
Results
A total of 14 topic dossiers, each relating to an aspect of ED crowding, were researched and completed collaboratively by members of the Task Force.
Conclusions
The IFEM report is a comprehensive document intended to be used in whole or by section to inform and address aspects of ED crowding and access block. Overall, ED crowding is a multifactorial issue requiring systems-wide solutions applied at local, regional, and national levels. Access block is the predominant contributor of ED crowding in most parts of the world.
Keywords: Access block, Care system, Crowding, Emergency care system, Emergency department management, Emergency department operations
Résumé
Objectifs
Développer des directives détaillées qui saisissent les impacts internationaux, les causes et les solutions liés au surpeuplement et blocages d’accès des urgences.
Méthodes
Des médecins d’urgence représentant 15 pays de toutes les régions de la Fédération Internationale de Médecine d’Urgence (IFEM) ont composé le groupe de travail. Des réunions mensuelles ont été organisées par le biais d’un logiciel de visioconférence afin de parvenir à un consensus sur le contenu du rapport. Le rapport a été soumis et approuvé par le Conseil d’administration de l’IFEM le 1er juin 2020.
Résultats
Au total, 14 dossiers thématiques, chacun se rapportant à un aspect de l’engorgement des urgences, ont été documentés et complétés conjointement par les membres du groupe de travail.
Conclusions
Le rapport IFEM est un document détaillé destiné à être utilisé dans son intégralité ou par section pour renseigner et aborder les aspects du surpeuplement et du blocage d’accès des urgences. Dans l’ensemble, l’encombrement dans les services d’urgence est un problème multifactoriel qui nécessite des solutions à l’échelle systémique appliquées aux niveaux local, régional et national. Le blocage d’accès est le principal contributeur à l’engorgement des urgences dans la plupart des régions du monde.
Emergency department (ED) crowding and access block represent potentially the greatest threats to the core mission of emergency care across the world. The problem is pervasive, massive in scale, and amounts to a public health emergency with potentially lethal consequences [1]. At its core, crowding and access block overwhelm ED resources and prevent the delivery of timely and effective care to patients. These are patients in need of necessary and immediate attention for the whole range of medical, trauma and behavioral emergencies that can impact a person or community. The causes of ED crowding and access block are complex and multifactorial and can vary considerably not only between hospitals, jurisdictions, and countries, but also within the same setting during different periods of time [1, 2].
The International Federation of Emergency Medicine (IFEM) recognized that there was both an extreme need and a unique opportunity to provide EDs around the world with expert and evidence-based guidance. Recognizing crowding and access block were wicked problems (problems that are challenging to solve due to complexity, breadth, and/or contradictory elements) requiring adaptive solutions, the plan was to develop a resource that could be adapted to local circumstances. The ED Crowding and Access Block Task Force was constructed with this goal and endorsed by the IFEM Board and launched at the International Conference on Emergency Medicine conference in South Korea in 2019. Since that time, the ED Crowding and Access Block Task Force Terms of Reference were approved, and the task force has seen involvement from all IFEM regions. Over thirty Emergency Medicine (EM) physician experts and thought leaders, with a broad range of expertise, have been joining monthly video conferences and contributing to fourteen distinct dossiers and well-referenced synopses which constitute the basis for this report (Table 1).
Table 1.
Overview of breadth of dossier topics found in the IFEM ED Crowding and Access Block Task Force Report
| Dossier topic |
|---|
| Background |
| Evidence base for effects of crowding |
| Financial and human costs of crowding |
| Metrics |
| International experience |
| Case studies and patient voices |
| Patient flow |
| Emergency medical services (prehospital services) offload |
| Input and demand management |
| Throughput |
| Output and boarding |
| Management |
| Leadership |
| Legal risks and regulatory violations |
| Policy |
| Advocacy |
| Early lessons from COVID-19 and disaster medicine |
This report examines the complexity of ED crowding and access block through multiple important lenses. These range from an accounting of the impacts of the problem through to tactical and strategic solutions including policy, advocacy, operational, and “on-the-floor” initiatives. One overwhelmingly common theme that emerged through Task Force deliberations is that the problem may be misnamed. Crowding and access block is not an issue isolated to the ED, but fundamentally a health-systems issue [1, 3]. Emergency Departments are well-prepared to serve as the “safety net” for a wide range of medical, traumatic and behavioral emergencies; however, EDs cannot fulfill this mission if they are also forced to become the “safety valve” for dysfunction and limited capacity within the community and the hospital. Despite this, the Task Force would also share the view that EDs that are not contributing to solutions for healthcare system dysfunction are also part of the problem, hence, the vital importance of emergency care providers who are well-versed in system issues to infiltrate decision-making and public awareness realms at multiple levels.
As a ‘wicked problem’ for health care systems internationally, experts and thought leaders around the world have invested a remarkable amount of resources to understand the problem and formulate solutions. This report is designed to leverage that vast international experience and serve as a comprehensive global resource for EDs facing the challenge of crowding and access block. This document is meant to be used as a toolbox with each section acting as one tool of many to diagnose and treat an unsafe and overwhelmed ED. Leaders in emergency care will be able to use these instruments to address their local circumstances both on a short-term and long-term basis. This report is also meant to be shared in portion, or in its entirety, with all of the stakeholders that can be impacted by ED crowding and access block as well as the partners necessary to mitigate and distribute risk and allow emergency care to fulfill its core mission.
The report, including the full list of authors, can be found in its entirety on the IFEM website [4].
Compliance with ethical standards
Conflict of interest
All Authors declare no conflict of interest.
Footnotes
The IFEM ED Crowding and Access Block Report is referenced in the paper and is available on the IFEM website in its entirety. This article is being simultaneously published in the International Journal of Emergency Medicine (10.1186/s12245-020-00312-x), Canadian Journal of Emergency Medicine (10.1007/s43678-020-00065-9), Emergency Medicine Journal (10.1136/emermed-2020-210716), and Emergency Medicine Australasia (10.1111/1742-6723.13660).
Contributor Information
Arshia P. Javidan, Email: Arshia.javidan@mail.utoronto.ca
Kim Hansen, Email: Kim.hansen@health.qld.gov.au.
Eddy Lang, Email: Eddy.Lang@albertahealthservices.ca.
References
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- 4.Javidan AP, Hansen K, Higginson I, et al. Report from the Emergency Department Crowding and Access Block Task Force [Internet]. Melbourne, Australia: International Federation for Emergency Medicine; 2020. https://www.ifem.cc/resources/white-paper-from-the-ifem-emergency-department-crowding-and-access-block-task-force-june-2020/. Accessed 25 Sept 2020.