Masked and Distanced: A Qualitative Study of How Personal Protective Equipment and Distancing Affect Teamwork in Emergency Care

Abstract

Background: Newly intensified use of personal protective equipment (PPE) in emergency departments presents teamwork challenges affecting the quality and safety of care at the frontlines. We conducted a qualitative study to categorize and describe barriers to teamwork posed by PPE and distancing in the emergency setting.

Methods: We conducted 55 semi-structured interviews between June-August, 2020 with personnel from two emergency departments serving in a variety of roles. We then performed a thematic analysis to identify and construct patterns of teamwork challenges into themes.

Results: We discovered two types of challenges to teamwork: material barriers related to wearing masks, gowns, and powered air purifying respirators, and spatial barriers implemented to conserve PPE and limit coronavirus exposure. Both material and spatial barriers resulted in disrupted communication, roles, and interpersonal relationships, but did so in unique ways. Material barriers muffled information flow, impeded team member recognition and role/task division, and reduced belonging and cohesion while increasing interpersonal strain. Spatial barriers resulted in mediated communication, and added physical and emotional distance between teammates and patients.

Conclusion: Our findings identify specific aspects of how intensified PPE use disrupts teamwork, and can inform efforts to ensure care quality and safety in emergency settings as PPE use continues during and, potentially beyond, the COVID-19 pandemic.