Table 15.

Connection element EA.

Triggering Relation
D.1	•Remark: CRN® is an available medium of communication with customers. This transformation allows new customers (city councils) to perform request/inquiry activities through CRN® media that serve their needs, which are addressed by agents online 24 × 7. •Business Process: R2A. •Impact: additional job description.
D.2	•Remark: GPR® is an available medium of communication with customers. This transformation allows new customers (city councils) to perform request/inquiry activities through the GPR® media by visiting GPR® offices at specific locations. •Business Process: R2A. •Impact: additional job description.
D.3	•Remark: T-Apps is an available medium of communication with customers. This transformation in the O2P business process allows new customers (city councils) to perform order activities or activate certain services through the T-Apps mobile media by downloading the application from Google Play® and inputting their account information. •Business Process: O2P. •Impact: changes to the T-Apps application, adding pages for smart city customer users.
D.4	•Remark: CRN® is an available medium of communication with customers. This transformation allows new customers (city councils) to perform change activities through CRN® media that serve their needs, which are addressed by agents online 24 × 7. •Business Process: R2C. •Impact: additional job description.
D.5	•Remark: GPR® is an available medium of communication with customers. This transformation allows new customers (city councils) to perform change activities through the GPR® media by visiting GPR® offices at specific locations. •Business Process: R2C. •Impact: additional job description.
D.6	•Remark: GPR® is an available medium of communication with customers. This transformation allows new customers (city councils) to terminate customer activities or certain services through the GPR® media by visiting GPR® offices at specific locations. •Business Process: T2C. •Impact: additional job description.
D.7	•Remark: CRN® is an available medium of communication with customers. This transformation allows new customers (city councils) to report technical problems through CRN® media that serve their needs, which are addressed by agents online 24 × 7. •Business Process: P2S. •Impact: additional job description.
D.8	•Remark: GPR® is an available medium of communication with customers. This transformation allows new customers (city councils) to report technical problems through the GPR® media by visiting GPR® offices at specific locations. •Business Process: P2S. •Impact: additional job description.
D.9	•Remark: VRN® is an available medium of communication with customers. This transformation allows new customers (city councils) to report technical problems through official TSP virtual assistance media such as social media, Line®, website, and WhatsApp®. •Business Process: P2S. •Impact: Additional job description.
Assignment Relation
D.10	•Remark: Previously, contacts could only be managed by an account manager (AM). This transformation allows CRN® agents to assign contact management to existing customers at TSP companies, assign contacts as prospective customers, or add a new customer after the IoT-based industry company approves the proposal. It also enables customer changes/terminations (smart cities) for customers who currently have an account or use a service. •Business Processes: R2A, R2C, T2C. •Impact: CRM application changes, specifically the CRN® interface.
D.11	•Remark: Previously, contacts could only be managed by an AM. This transformation allows GPR® agents to assign contact management to existing customers at TSP companies, assign contacts as prospective customers, or add a new customer after the IoT-based industry company approves the proposal. It also enables customer changes/terminations (smart cities) for customers who currently have an account or use a service. •Business Processes: R2A, R2C, T2C. •Impact: CRM application changes, specifically the GPR® interface.
D.12	•Remark: Previously, contacts could only be managed by an AM. This transformation allows CRN® staff to assign customer contact management related to customer problem reporting requirements (smart city). •Business Process: P2S. •Impact: CRM application changes, specifically the CRN® interface.
D.13	•Remark: Previously, contacts could only be managed by an AM. This transformation allows GPR® staff to assign customer contact management related to customer problem reporting requirements (smart city). •Business Process: P2S. •Impact: CRM application changes, specifically the GPR® interface.
D.14	•Remark: Previously, contacts could only be managed by an AM. This transformation allows VRN® staff to assign customer contact management related to customer problem reporting requirements (smart city). •Business Process: P2S. •Impact: VRN® application changes.
Access Relation
D.15	•Remark: This transformation enables smart city, after a new TSP customer has examined the agreement/confirmation process, to receive information about the customer account, Uniq ID, or T-Apps Account via the registered e-mail. The output of this access relation is to support D.3. •Business Process: O2P. •Impact: E-mail is sent by humans or machines.