Experience of the COVID-19 pandemic as lived by patients with hip and knee osteoarthritis: an Italian qualitative study

Abstract

Objective

To examine the experience of the COVID-19 pandemic as lived by people with hip and knee osteoarthritis (OA), in Italy.

Design

A qualitative study based on semi-structured interviews.

Setting

Urban and suburban areas in northern Italy.

Participants

A total of 11 people with OA were enrolled through a purposeful sampling and completed the study.

Primary outcome measure

The experience of Italian people with OA during the COVID-19 pandemic.

Results

Four themes were brought to the forefront from the analysis of the interviews. (1) Being Stressed for the Limited Social Interactions and for the Family Members at High Risk of Infection, as the interviewees were frustrated because they could not see their loved ones or felt a sense of apprehension for their relatives. (2) Recurring Strategies to Cope with the Pandemic such as an active acceptance towards the situation. (3) Being Limited in the Possibility of Undergoing OA Complementary Treatments and Other Routine Medical Visits. (4) Being Unaware of the Importance of Physical Activity as First-Line Interventions which was an attitude already present before the pandemic.

Conclusion

The COVID-19 pandemic and related restrictions impacted the quality of life and the care of individuals with hip and knee OA. The social sphere seemed to be the most hindered. However, the interviewees developed a good level of acceptance to deal with the pandemic. When it came to their care, they faced a delay of routine medical visits not related to OA and of other complementary treatments (eg, physical therapies) to manage OA. Finally, a controversial result that emerged from these interviews was that first-line interventions for OA (ie, therapeutic exercise) was not sought by the interviewees, regardless of the restrictions dictated by the pandemic. Policy-making strategies are thus necessary to support the awareness of the importance of such interventions.

Strengths and limitations of this study.

• This is the first study that highlights how patients with osteoarthritis experienced the COVID-19 pandemic in Italy.

• Even if no follow-up interviews were performed, the participants still agreed with their narratives during the member-checking phase performed at the end of the study.

• The participants were interviewed in different periods marked by different governmental restrictions regarding the pandemic.

• All the interviewees lived in northern Italy. However, this was among the most affected areas in all Europe.

Introduction

Health emergencies, such as the COVID-19 pandemic, can cause burdensome psychosocial consequences on the general population, due to disease-related fear and anxiety, large-scale social isolation and the frequent overabundance of (mis)information on different social media outlets.1 In particular, the Italian population experienced a broader array of mental health symptoms linked to the COVID-19 pandemic, such as depression, anxiety, insomnia and high perceived stress2 which have been linked to lowering the quality of life, and worsening symptoms of people affected by different pain conditions.3–8

Moreover, due to the COVID-19 pandemic outbreak, the WHO recommended postponing treatments considered not urgent, such as those delivered for several musculoskeletal conditions as osteoarthritis (OA).9 The management of these patients is mainly based on therapeutic exercise and education that are recommended as first-line interventions by several international clinical practice guidelines (CPGs).10–13 These treatments are principally delivered by physiotherapists, due to their unique expertise in planning and prescribing therapeutic exercises, and their capacity to promote tailored education programmes for these patients.14 As a result of the COVID-19 pandemic restrictions, patients with different musculoskeletal conditions experienced limitations in the access to healthcare professionals worldwide, which turned into a worsening of their quality of care.15–17

Individuals with OA tend to suffer from several comorbidities, such as obesity and cardiovascular diseases, which are both linked to inadequate levels of physical activity.18 Moreover, exercise has been shown to have benefits that go beyond joint health, reducing the risk of developing a wide array of comorbidities and promoting a healthy lifestyle.19 Therefore, the limitations imposed during the lockdowns, that severely limited also the possibility to engage in physical activity,20 may have negatively influenced the care and the quality of life of these patients.

In light of this, the present study explores the experience of Italian patients with OA during the COVID-19 pandemic. Gaining insights on their lived experiences might inform decision-makers also at the policy levels, considering the high burden of OA at the individual and socioeconomical level.21–23

Methods

Study design

This study followed an ecological paradigm, naturalistic epistemology and philosophy of phenomenological research.24–26 Specifically, a descriptive phenomenological qualitative study,26 based on semi-structured interviews, was performed. This study was conducted following the Declaration of Helsinki and it is here reported according to the Standards for Reporting of Qualitative Research (online supplemental table 1) for qualitative studies.27

Participants

Purposeful sampling was adopted by accessing participants living in different geographical areas, both urban (core areas of cities) and suburban (residential areas that surround main cities), with different localisation of their pathology (ie, knee and hip) to maximise the variation in the experiences.28 Moreover, a snowball sampling was used by accessing individuals in the network of the first contacted participants with OA.28 People with physician-diagnosed knee and hip OA, able to speak Italian and willing to participate, were considered eligible. Thus, those who reported joints other than hip or knee as the primary joints for OA symptoms were excluded. The recruitment was ended when the data saturation was achieved as judged by the two authors (SB and MM) who analysed the interviews.29 Patients were recruited through different physicians and healthcare professionals specialised in the rehabilitation of musculoskeletal disorders.

Data collection method

An ad-hoc interview guide was created by a pool of physiotherapists, psychologists, nurses and patients with OA, based on the existing literature (box 1).10–13 The interview guide consisted of open questions exploring the influence of the COVID-19 pandemic outbreak (1) on their life, (2) on their care process and (3) on their level of physical activity. Follow-up questions were frequently used to further investigate the patients’ perception. Examples of these questions were, ‘Can you give me an example?’ and ‘Can you explain to me what you mean with this sentence?’. At the beginning of each interview, all patients filled in the informed consent and provided their demographic (ie, age, gender, nationality, job/retirement, area of living) and clinical information (ie, joint(s) affected by OA and years living with the pathology) which were registered on an electronic sheet by the interviewer.

Box 1. Interview guide.

Questions

(1) Would you like to tell me how you lived this pandemic?

(2) Would you like to tell me if this pandemic had an impact on your quality of life? If so, in which way?

(3) Would you like to tell me if this pandemic had an impact on your care? If so, in which way?

(3A)* For instance, in your routine physical activity? Did it change from before the pandemic?

(3B)* For instance, in your routine visit for OA with healthcare professionals?

(3B)* For instance, in your routine visit with healthcare professionals for other healthcare problems you may have?

(4) How are you finding the access to the healthcare system in this moment?

(5) Is there anything else you would like to add?

In-depth semi-structured interviews were performed by SB from October 2020 to March 2021 and lasted approximately 1 hour each. SB is a physiotherapist, a PhD student who received training in advanced qualitative methodologies, with experience in conducting semi-structured interviews. SB identifies himself as male. He had no close relationships with any of the participants, who were not aware of his professional background. Due to the COVID-19 pandemic outbreak, the interviews were not performed in presence, but either by telephone or videoconferencing and they were conducted only with the interviewee. An audio-visual recording of each interview was produced. The interviews were then transcribed verbatim by two authors (SB and MM).

Data analysis

A theme-based analysis was performed.30 The interview transcripts were read several times by two authors (SB and MM) to obtain a general impression of the content. They are both PhD students (SB is a physiotherapist, MM is a psychologist), trained in qualitative methods, and identify themselves as male. They both analysed first independently, and then jointly, the interview transcripts, as described below. Initial coding involved examining the data line by line to search for subthemes, themes, concepts and patterns. Meaning units were identified and framed into codes, representing significant and main aspects of the reported statements. Throughout this process, emerging codes were compared with previous codes to understand the impact of the COVID-19 pandemic outbreak on their life, their care process and, their level of physical activity and to generate focused codes. Hence, the focused codes and coding were merged and synthesised to extract final subthemes and themes. The themes were derived from the data and not identified in advance.

Rigour and trustworthiness

Multiple strategies were promoted to ensure the study rigour and trustworthiness. First of all, SB documented field notes (‘Memos’) after completing each interview to promote reflexivity.31 These memos were shared during research meetings for reflexive thoughts. Second, the research team met frequently to refine the themes and subthemes until a consensus on the final themes was achieved. Third, an audit trail containing meeting notes, analysis discussions and research decisions was continuously updated by SB and MM to enhance the dependability and confirmability of the study.31 An example of it is reported in table 1. Finally, a Synthesised Member Checking was used to improve the credibility of the results.32 Patients were asked if they wanted to participate in the member checking phase at the end of each interview. The member checking phase was held at the end of the analysis process. An extract of what was found during the analysis was sent to all interviewees, and they all agreed to what was outlined by the researchers.

Table 1.

Data synthesis by extracting and abstracting findings in common categories and themes

Abstraction: themes	Abstraction: subthemes	Codes defined by researchers	Example of quotes extracted from the interviews
Being Stressed for the Limited Social Interactions and for the Family Members at High Risk of Infection	Being Frustrated for not Seeing Beloved Ones	Sense of detachment	The only thing was the detachment, five months without seeing my son, my niece and my brother … (Participant 2, female, retired).
		Older people sense of loneliness	For us older people, not being able to see our grandchildren … it is, well, you know … (Participant 9, female, retired).
	Being in Apprehension For the Relatives Who Worked in High-risk Areas.	Being worried for relatives who work in the hospital	My sister still works in the hospital and this makes me quite anxious. (Participant 4, female, employed).
		Being worried for relatives who work in other exposed context	From a family point of view, having my wife going out every day to work in an exposed context gives me a bit to worry about. (Participant 6, male, employed)
Recurring Strategies to Cope with the Pandemic	Accepting the New Situation	Unexpected attitude towards the pandemic	Well, I’m being honest with you, I took it quite well, in the sense that I did not throw myself into crazy drama. It is obvious that being locked up for three months like this is not nice, but there was nothing I could do about it. (Participant 5, female, retired).
		Being fine with accepting what is going on	That was the situation, there was nothing else to do, and that was that. (Participant 7, female, employed).
	Adapting One’s Lifestyle to the New Situation	Remote working as a possibility	I managed to keep on working thanks to all the calls, all the virtual meetings. Through them I was able to carry on working so I never got bored. (Participant 10, male, employed).
		More time to dedicate to other activities	We did things we were not able to do … because there was no time. One thing, for example, which was nice, was organising the old photos we had in the house (Participant 3, female, retired).
Being Limited in the Possibility of Undergoing OA Complementary Treatments and Other Routine Medical Visits.	Being Limited in Undergoing Conditional OA Treatments	Limitations in taking other non-surgical interventions	Well, I did not undergo the ESWT, … after the holidays I thought I would go back and do it [the therapy], but in the meantime, they had closed the hospital again. (Participant 4, female, employed).
		Limitation in undergoing surgery	The impact of COVID-19 on my knee [with OA] was that I was forced to postpone surgery which should have taken place in February, to 6 or 7 months later. (Participant 9, female, retired).
	Being Limited in Undergoing Routine Medical Visits	Postponement of daily medical check	I have to do this check every year, as it is mandatory for me. However, now, I can’t do it, as it is not possible to book [a visit in a public hospital] and, for now, I cannot afford private healthcare, so I’ll have to wait. (Participant 7, female, employed).
		No possibilities to find the general practitioner	After the COVID-19 pandemic outbreak, it is almost impossible to go there [to the GP]. (Participant 8, male, retired).
Being Unaware of the Importance of Physical Activity as First-Line Interventions	Lack of Seeking of Physical Activity Before the Pandemic	No previous physical activity	At that time(before the COVID-19 pandemic outbreak), I was not going to the gym anymore. I had not renewed my membership because it was difficult for me to go because of my symptoms. (Participant 4, female, employed).
		No external motivation to do physical activity	… On my own initiative. I have never been pushed to do certain treatments [active exercise] in order to take care of osteoarthritis… then Covid has nothing to do with it(my not taking care of OA right now, during the pandemic) (Participant 11, male, employed).
	Lack of Seeking of Physiotherapy for OA Before the Pandemic	Lack of awareness	I am not aware of their [physiotherapists’] role, so I cannot understand what they can do for my disease. (Participant 2, female, retired).
		Lack of referral	No one has ever suggested me [to go to the physiotherapist] … No one has ever told me that if I had gone to the physiotherapist twice a week, I would have felt better (Participant 10, male, employed).

Patient and public involvement

Patients with OA were included in the design of the study as they participated in the creation of the interview guide to be sure that the questions included were relevant for the studied population.

Results

Participants

Thirteen Italian patients from northern Italy agreed to participate in the interviews. Two participants were not able to do the interviews because they did not understand the questions on both telephone and videoconference, since they had important auditory impairments. So far, eleven participants were included. Among them, six identified themselves as female and five as male. As far as the diagnosis was concerned, five participants reported having hip OA, three knee OA and three both hip and knee OA. Table 2 reported the demographic and clinical characteristics of the participants.

Table 2.

Participants’ demographic and clinical characteristics

Age (years) (median (Q1, Q3))	65 (52, 70)
Gender, N (%)
Female	6 (54)
Male	5 (46)
Retired, N (%)
Yes	5 (46)
No	6 (54)
Urban area, N (%)
Yes	6 (54)
No	5 (46)
Disease duration (years) (median (Q1, Q3))	2 (1.75, 4.5)
Diagnosis, N (%)
Hip OA	5 (46)
Knee OA	3 (27)
Hip and knee OA	3 (27)
Consulted a physiotherapist for joint problems, N (%)
Yes	3 (27)
No	8 (73)

Q1, first quartile; Q3, third quartile.

Four main themes summarised the COVID-19 pandemic as experienced by patients: (1) Being Stress for the Limited Social Interactions and for the Family Members at High Risk of Infection; (2) Recurring Strategies to Cope with the Pandemic; (3) Being Limited in the Possibility of Undergoing OA Complementary Treatments and Other Routine Medical Visits; and (4) Being Unaware of the Importance of Physical Activity as First-Line Interventions.

Theme 1: Being Stressed for the Limited Social Interactions and for the Family Members at High Risk of Infection

The COVID-19 pandemic seems to have impacted the interviewees’ social relationships in different ways. They reported psychological consequences induced by social isolation and apprehension towards the relatives who worked in high-risk areas. In addition, some of the participants could not see their relatives for a long time, and this caused them to feel a deep sense of loss. Hence, two subthemes emerged: Being Frustrated for not Seeing Beloved Ones and Being in Apprehension For the Relatives Who Worked in High-risk Areas.

Subtheme 1A: Being Frustrated for not Seeing Beloved Ones

Some participants reported a sense of frustration for not being able to see their beloved ones. The mandatory social isolation promoted by the Italian Government had an impact on the social life of the interviewees. In particular, the older ones seemed to be the most impacted by the imposed restrictions concerning the possibility to see relatives. Some of them could not see their relatives for a long period, with a burdensome impact on their emotional experience.

For us older people, not being able to see our grandchildren … it is, well, you know… (Participant 9, female, retired).

The only thing was the detachment, five months without seeing my son, my niece and my brother …" (Participant 2, female, retired).

Subtheme 1B: Being in Apprehension For the Relatives Who Worked in High-risk Areas

The participants felt anxious for their relatives who could not work from home and were exposed to high-risk environments such as hospitals and public transports. In this case, the participants seemed to be more worried about their relatives than themselves.

My sister still works in the hospital and this makes me quite anxious. (Participant 4, female, employed).

From a family point of view, having my wife going out every day to work in an exposed context gives me a bit to worry about. (Participant 6, male, employed)

Theme 2: Recurring Strategies to Cope with the Pandemic

All the interviewees seemed to have developed effective coping strategies to face the changes induced by the COVID-19 pandemic outbreak in their daily routine. In particular, they accepted the new reality and changed their lifestyle to better adapt to the situation. As a result, two shared subthemes were identified: Accepting the New Situation and Adapting One’s Lifestyle to the New Situation.

Subtheme2A: Accepting the New Situation

The interviewees reported to have achieved a good level of active acceptance without resignation towards the general situation induced by the pandemic. They all agreed on the fact that they could not do anything about it, and they accepted the imposed restrictions for the sake of improving the pandemic situation.

Well, I’m being honest with you, I took it quite well, in the sense that I did not throw myself into crazy drama. It is obvious that being locked up for three months like this is not nice, but there was nothing I could do about it. (Participant 5, female, retired).

That was the situation, there was nothing else to do, and that was that. (Participant 7, female, employed).

Subtheme 2B: Adapting One’s Lifestyle to the New Situation

Some of the participants changed their daily routine to better adapt to the new reality imposed by the COVID-19 restrictions. In particular, the participants who were still working faced the new reality by transferring their face-to-face work into digital work.

I managed to keep on working thanks to all the calls, all the virtual meetings. Through them I was able to carry on working so I never got bored. (Participant 10, male, employed).

Erm … I sorted myself out, I am basically working three days from home, and two days from the office, this has allowed me to work quite well up to now. (Participant 6, male, employed).

Furthermore, some of them took advantage of the situation to do things they were not able to do before because of they lacked the time.

We did things we were not able to do … because there was no time. One thing, for example, which was nice, was organising the old photos we had in the house (Participant 3, female, retired).

Theme 3: Being Limited in the Possibility of Undergoing OA Complementary Treatments and Other Routine Medical Visits

The participants experienced limitations in the possibility to undergo the prescribed management that was mainly based on passive treatments. Moreover, these limitations were also found in the possibility to attend routine medical visits that patients had to do for other medical conditions. Hence, two main subthemes were developed: Being Limited in Undergoing Conditional OA Treatments and Being Limited in Undergoing Routine Medical Visits.

Subtheme 3A: Being Limited in Undergoing Conditional OA Treatments

Participants experienced some limitations regarding the possibility to undergo other OA treatments. As a result, some reported that these limitations were related to different non-surgical interventions such as infiltrations and physical therapies (eg, extracorporeal shock wave therapy).

Well, I did not undergo the ESWT, … after the holidays I thought I would go back and do it [the therapy], but in the meantime, they had closed the hospital again." (Participant 4, female, employed).

Besides, some of the participants had to postpone their surgical intervention or the visit with their surgeon to plan the intervention. This generated some frustration in the patients who saw in surgery a way to go back to a good quality of life.

The impact of COVID-19 on my knee [with OA] was that I was forced to postpone surgery which should have taken place in February, to 6 or 7 months later. (Participant 9, female, retired).

Subtheme 3B: Being Limited in Undergoing Routine Medical Visits

Several participants perceived limitations regarding other medical visits, not strictly related to OA. Some of them had different comorbidities (eg, gynaecological, cardiovascular, gastrointestinal, etc), and they had their visits postponed since public hospitals had to curtail non-urgent procedures. Considering the elevated cost of private care, the interviewees felt that they had no alternative other than waiting for their visits to be rescheduled, which contributed to the perceived impact of COVID-19 in this subtheme.

I have to do this check every year, as it is mandatory for me. However, now, I can’t do it, as it is not possible to book [a visit in a public hospital] and, for now, I cannot afford private healthcare, so I’ll have to wait. (Participant 7, female, employed).

As far as I’m concerned, there are some visits and tests I need to do. Unfortunately, some of them privately. After waiting to be contacted by the hospital for a year and a half, they finally called me back just to tell me that they had to postpone all of them, because of COVID-19. (Participant 11, male, employed).

Not only were the participants forced to postpone their routine visits, but they also had difficulties in getting in contact with their general practitioners (GPs) due to the sudden workload increase GPs experience for the COVID-19 pandemic outbreak.

After the COVID-19 pandemic outbreak, it is almost impossible to go there [to the GP]. (Participant 8, male, retired).

Theme 4: Being Unaware of the Importance of Physical Activity as First-Line Interventions

The participants were not used to do physical activity and seeking physiotherapy also before the pandemic. In line with this, two subthemes were identified: Lack of Seeking of Physical Activity Before the Pandemic and Lack of Seeking of Physiotherapy for OA Before the Pandemic.

Subtheme 4A: Lack of Seeking of Physical Activity Before the Pandemic

Except for one interviewee, all the participants in this study affirmed that they were not doing any before the COVID-19 pandemic, or they thought that they could not do exercise because of the severity of their disease.

At that time [before the COVID-19 pandemic outbreak], I was not going to the gym anymore. I had not renewed my membership because it was difficult for me to go because of my symptoms. (Participant 4, female, employed).

… On my own initiative. I have never been pushed to do certain treatments [active exercise] in order to take care of osteoarthritis … then COVID-19 has nothing to do with it [my not taking care of OA right now, during the pandemic]" (Participant 11, male, employed).

Subtheme 4B: Lack of Seeking of Physiotherapy for OA Before the Pandemic

The reasons behind the lack of seeking physiotherapy for OA also before the COVID-19 pandemic outbreak were expressed by patients in their belief that seeing a physiotherapist was not necessary for their pathology.

I am not aware of their [physiotherapists’] role, so I cannot understand what they can do for my disease. (Participant 2, female, retired).

“I had never thought about it [the role of the physiotherapist], I do not know”. (Participant 8, male, retired). exercise nor attending physiotherapy or see a physiotherapist “I was not doing any physiotherapy before the COVID-19 pandemic outbreak, and I am not doing any now” (Participant 6, male, employed)

Besides, none of the interviewees was ever referred to the physiotherapist by their physicians for their care process before the surgical intervention.

No one has ever suggested me [to go to the physiotherapist] … No one has ever told me that if I had gone to the physiotherapist twice a week, I would have felt better (Participant 10, male, employed).

No, as I was saying, before the pandemic, I was not seeing a physiotherapist. My doctor has never told me: perhaps it would be good to undertake a care path of this type (Participant 11, male, employed).

Discussions

The COVID-19 pandemic greatly impacted the quality of life and the care process of people with different chronic conditions. This study describes the experience of patients with hip and knee OA in Italy, a country that was severely hit by this health emergency. From our results, several spheres of patients’ life were hindered, in particular their social life and the quality of care they received, as discussed hereafter. However, although the outbreak of the pandemic greatly impacted the well-being of the Italian population,2 the interviewees seemed to have developed strategies for an effective acceptance of the situation even if some of them were worried about their relatives’ health.

Social restrictions imposed by the pandemic had a detrimental effect on social interaction and relationships, in particular for older people already exposed to these burdensome issues.33 This was also emphasised in our study, where older interviewees felt a sense of frustration for not being able to see their relatives. Furthermore, a study by Feng et al highlighted that people whose relatives were working as front-line rescue workers (eg, healthcare professionals) perceived unusual pressure and anxiety for the risks their relatives had to face during the pandemic.34 This was also reported in our interviews, where participants seemed to be more worried about their relatives’ health than about their own. This is in contrast with what was found for other rheumatic and musculoskeletal disorders, where many patients conveyed fear about the increased risk of infection and severe health-related outcomes due to COVID-19 pandemic because of their older age, having chronic conditions, or exposure through the workplace or contact with family members.15

As far as the participants’ general well-being is concerned, the interviewees seemed to have developed good coping strategies to deal with the pandemic. In particular, they accepted the situation, and they all agreed on the fact that they could not do anything about it, apart from following the rules and waiting for the situation to improve. Besides, they all changed their lifestyle to better adapt to the new reality imposed by the COVID-19 restrictions. Higher levels of acceptance relate to a good level of ‘psychological flexibility’, a psychological construct defined as ‘the ability to contact the present moment more fully as a conscious human being and to change or persist in behaviour when doing to serve valued ends’.35 A study by Kroska et al revealed that higher pandemic-related adversity, lower openness to experience, and lower behavioural awareness (psychological inflexibility) were significantly associated with higher general distress.36 In contrast, higher levels of psychological flexibility can help to promote well-being and reduce psychological distress amidst COVID-19 adversity.36 Hence, the acceptance attitude shown during the pandemic outbreak might explain the fact that the interviewees did not feel that their general levels of well-being were hindered during this delicate moment.

Conversely, when it comes to their healthcare, the interviewees perceived limitations in undergoing passive treatments to manage OA (eg, hyaluronic injections) that are either considered as complementary interventions or as treatments to avoid by CPGs. In fact, an unexpected result of our interviews was the attitude expressed by the interviewees towards the first-line interventions (ie, therapeutic exercise), that are mainly delivered by physiotherapists. They admitted that they were not used to performing exercise even before the COVID-19 pandemic outbreak and that they considered physiotherapists pivotal in their care only after surgery. This is in line with pre-COVID-19 literature which reported that only a small to moderate percentage of individuals with OA met the recommended physical activity levels.37

The interviewees believed that the physiotherapist had a minimal (if any) role in the management of their pathology before surgical intervention. The few participants that hypothesised a role of the physiotherapist in their healthcare process believed that physiotherapy was ‘something they had to do while they were waiting for surgery’ and that it was something they should try to do, so as to ‘relieve’ their pain for a while. This lack of awareness of the importance of the treatments mainly delivered by physiotherapists in OA management is still debated, and it might stem from several factors hereafter analysed.

First, the implementation of CPGs for the management of musculoskeletal conditions is suboptimal,38 with only 40% of the people with OA estimated to receive the recommended first-line interventions.39 40 Moreover, physiotherapists do not seem to be up-to-date when it comes to OA CPGs.41–43 In two recent studies,44 Italian physiotherapists showed a significant evidence-to-practice gap towards OA CPGs and a lack of Scientific English comprehension skills, which can result in suboptimal care for people with OA and may foster an incorrect perception of non-surgical treatments among patients.45 46 This is in line with what was found in these interviews, in which participants believed that physiotherapy was helpful ‘to walk again after surgery’ but that it had no or minimal role in the pre-surgical care process. However, a study by Vitaloni et al concluded that patients are seeking non-pharmacological and non-surgical treatments for their conditions which highlights the possibility that patients might be open to undergo exercise and physiotherapy interventions if educated on their benefits and importance.47

Second, such a lack of awareness and mismatch between evidence and patients’ expectations might stem from the lack of referral by physicians. Among the 11 interviewees, no one had ever been advised to do exercise or had been referred to a physiotherapist, but all of them had attended a clinical encounter either with their GP or with other specialists. This is in line with a study from Okwera and May showing limited understanding of the role of physiotherapists and OA CPGs among the interviewed GPs.48 Besides, in our sample, surgical interventions were presented as the only therapeutic options to all the interviewees. The lack of patients' awareness of the recommended treatments combined with the promotion of surgical interventions, even when not necessary, may lead to inadequate management of the disease, ultimately resulting in an increased economic burden to the healthcare system.49

Finally, the participants complained about the delays in medical visits not directly related to OA. Delays or disruptions in routine medical care treatments were observed worldwide during the COVID-19 pandemic outbreak.15 50 However, in different countries and for different rheumatic and musculoskeletal diseases, digital health strategies have been implemented to substitute or reduce face-to-face visits.51 52 Conversely, for what concerned our interviewees, none of these strategies were implemented to substitute face-to-face visits and patients reported troubles in getting in contact with their GPs or other healthcare professionals. Medical care delays or disruptions might increase morbidity and mortality risks related to treatable and preventable health conditions.53 Moreover, patients may themselves decide to avoid seeking medical care for fear of being infected or as an unintended consequence of the ‘Stay-at-home’ recommendation.50 In this scenario, telerehabilitation and different health strategies can be a valid alternative solution to face-to-face contact, above all since the evidence showed that remote care is generally welcomed by patients.16 54

Several limitations of this study need to be discussed. First, the participants were interviewed in different periods marked by different governmental restrictions and COVID-19 infection rates, thus introducing a potential selection bias. However, the interviewees reported a similar experience of the COVID-19 pandemic. As a result, no additional codes and insights emerged during the data analysis process, suggesting that the data saturation was reached. Second, all the interviewees lived in similar geographical areas (ie, northern Italy), suggesting that our results are not transferable per se to the other Italian areas. However, northern Italy was among the most affected areas in all Europe55 and we believe that, by investigating participants from this area, we likely depicted the worst-case scenario people with OA may have experienced during the pandemic. Hence, it is unlikely that our results may have underestimated the effect of the pandemic in this population in Italy. Third, no follow-up sessions were performed with the interviewees, and their situation may have changed throughout the development of the pandemic. However, during the member checking that was conducted at the end of the interview process, the interviewees were asked whether they still agreed with what was mentioned during their interviews and all the participants reported an optimal level of agreement. Future studies should extend our research on a larger sample, throughout the whole country, with mixed-method studies.

Conclusion

The COVID-19 pandemic and related restrictions impacted the quality of life and the care of patients with hip and knee OA. The social sphere seemed to be the most hindered, as the interviewees felt isolated during the different COVID-19 pandemic waves, as they could not see their relatives face-to-face. However, they developed good coping strategies to deal with the pandemic such as acceptance towards this new situation and a reschedule of their daily routine in order to deploy the extra time they had at home. However, as far as their care is concerned, they had to face a delay of routine medical visits not strictly related to OA and of other complementary treatments (eg, physical therapies) to manage OA symptoms. Finally, an interesting result that emerged from these interviews was the lack of seeking active treatments (ie, therapeutic exercise) and of physiotherapy, which was already present before the pandemic. These treatments represent first-line management strategies for OA. Therefore, patients’ lack of awareness of the importance of these treatments, as well as health professionals’ lack of referral to these interventions, may lead to suboptimal health outcomes and inappropriate surgery. It is thus fundamental to find new strategies to support the promotion of education campaigns that focusses on changing patients’ and health professionals’ beliefs about the importance of first-line interventions to enhance prescriptions of these treatments from the latter and the utilisation of these therapies from the former.

Data availability statement

Data are available upon reasonable request. Data are available upon reasonable request to the corresponding author.

Ethics statements

Patient consent for publication

Not applicable.

Ethics approval

Ethical approval was obtained from the Ethics Committee for University Research (CERA: Comitato Etico per la Ricerca di Ateneo), University of Genova (approval date: 15/06/2020; CERA2020.07).