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. 2022 Sep 14;22:347. doi: 10.1186/s12883-022-02859-z

Public and outpatients’ awareness of calling emergency medical services immediately by acute stroke in an upper middle-income country: a cross-sectional questionnaire study in greater Gaborone, Botswana

Ookeditse Ookeditse 1,2,3, Kebadiretse K Ookeditse 4, Thusego R Motswakadikgwa 2, Gosiame Masilo 5,6, Yaone Bogatsu 3, Baleufi C Lekobe 2, Mosepele Mosepele 3,7, Henrik Schirmer 8,9,10, Stein H Johnsen 8,11,
PMCID: PMC9472421  PMID: 36104670

Abstract

Objectives

In this cross-sectional study from Botswana, we investigated awareness of calling emergency medical services (EMS) and seeking immediate medical assistance by acute stroke among stroke risk outpatients and public.

Method

Closed-ended questionnaires on awareness of calling EMS and seeking immediate medical assistance by acute stroke, were administered by research assistants to a representative selection of outpatients and public.

Results

The response rate was 96.0% (93.0% for public (2013) and 96.6% for outpatients (795)). Public respondents had mean age of 36.1 ± 14.5 years (age range 18–90 years) and 54.5% were females, while outpatients had mean age of 37.4 ± 12.7 years (age range 18–80 years) and 58.1% were females.

Awareness of calling EMS (78.3%), and of seeking immediate medical assistance (93.1%) by stroke attack was adequate. For calling EMS by acute stroke, outpatients had higher awareness than the public (p < 0.05) among those with unhealthy diet (90.9% vs 71.1%), family history of both stroke and heart diseases (90.7% vs 61.2%), no history of psychiatric diseases (93.2% vs 76.0%) and sedentary lifestyle (87.5% vs 74.8%).

Predictors of low awareness of both calling EMS and seeking immediate medical assistance were no medical insurance, residing/working together, history of psychiatric diseases, and normal weight.

Male gender, ≥50 years age, primary education, family history of both stroke and heart diseases, current smoking, no history of HIV/AIDS, and light physical activity were predictors of low awareness of need for calling EMS.

Conclusion

Results call for educational campaigns on awareness of calling EMS and seeking immediate medical assistance among those with high risk factor levels.

Supplementary Information

The online version contains supplementary material available at 10.1186/s12883-022-02859-z.

Keywords: Stroke symptoms, Stroke risk factors, Outpatients, Public, Awareness, Emergency medical services, Thrombolytic therapy

Highlights

• This is the first study comparing awareness of calling EMS among outpatients and public in sub-Saharan Africa

• Awareness of calling EMS or seeking immediate medical services by acute stroke was adequate among both outpatients and public

• Predictors of low awareness of both calling EMS and seeking immediate medical assistance were no medical insurance, residing/working together, history of psychiatric diseases, and normal weight

• Results call for educational campaigns on awareness of calling EMS/ seeking immediate medical assistance by stroke.

Supplementary Information

The online version contains supplementary material available at 10.1186/s12883-022-02859-z.

Introduction

Stroke was the second largest cause of death and third largest cause of disability-adjusted life-years (DALYs) lost globally in 2019 according to World Health Organization (WHO) estimates [1]. The burden of stroke shifted from high-income countries (HIC) to low- and middle-income countries (LMIC) already in 2010 [2]. The incidence of stroke decreased in most regions from 1990 to 2016 while it increased in east Asia and southern sub-Saharan Africa (SSA) [3]. Globally, the highest age-standardized incidence of stroke is in Africa [4].

Thrombolysis has shown to be an effective treatment for acute ischemic stroke within 4.5 h of onset due to revascularization, improving clinical outcome and dependency in DALYs [57]. The emergence of intravenous thrombolysis and thrombectomy has increased the focus on stroke as an urgent and emergency disease due to time-dependent therapies, and that benefit increases when onset-to-treatment-time (OTT) decreases [8, 9]. Several studies revealed patient’s delay as barrier to thrombolytic therapy as most acute stroke patients arrive late to hospital as none or only a few use emergency medical transport (EMT), contact family members or the family doctor [1026]. According to several studies conducted in Europe and the United States of America, 50–70% of patients are transported to hospital by EMT [24, 2733].

Decreasing time from stroke onset to hospital arrival might increase the proportion of patients available for therapy [34], hence improving outcomes. Use of EMS shorten the time to diagnosis and treatment and increase the frequency of revascularisation [2733, 3540]. Most of the previous studies have assessed likelihood of calling EMS when experiencing stroke (symptoms) but have never assessed awareness of the urgency of calling EMS immediately.

Objectives

  1. To assess awareness of calling EMS, and awareness of seeking immediate medical assistance by acute stroke among public and outpatients in Botswana.

  2. To assess if respondents’ sociodemographic and stroke risk factors influence awareness of calling EMS.

Methods

Study design and population

In this cross-sectional questionnaire survey study, participants were recruited from Botswana, which is an upper middle-income country under LMIC in SSA. The study purposively sampled a variety of respondents from the public with/without stroke risk factors, and outpatients with stroke risk factors in greater Gaborone. Respondents from the public were recruited from their homes or workplaces. Outpatients from both primary and secondary healthcare facilities while waiting for or after their medical consultation.

Trained research assistants interviewed respondents verbatim. Each interviewer conducted a standardized, structured, one-to-one interview, according to a multi-sectioned questionnaire designed to guide interview and avoid bias. For the public, no more than 2 respondents from same family/compound/ company were interviewed. The interviewer intervened only if asked to clarify any question, without giving correct answers. We sampled only odd numbers for outpatients in a queue at healthcare facilities and households for the public in each area. For the public, we further sampled from various socio-economic levels i.e., high, moderate and low socio-economic areas within greater Gaborone.

Data collection instrument

The survey instruments were adapted from previous surveys [4143] with some modifications to reflect the recent American Heart Association/American Stroke Association (AHA/ASA) guidelines and European Stroke Organization guidelines [44, 45]. We tested the questionnaire in a pilot study with a sample of 25 respondents and changes were made in the wording of questions based on the result of the pilot study accordingly. The questionnaire instruments were anonymous, electronic-based, written, and administered in English or local language (Setswana), closed-ended in nature and categorized into sections.

The questionnaire was divided into 4 sections (eFigure 1). Section 1 included respondents’ sociodemographic factors. Variables included were age (18–34 years, 35–49 years or ≥ 50 years), gender, education (none/ unknown/ primary, secondary or tertiary), medical insurance, and residing or working status (same family/working place).

Section 2 covered responses to acute stroke, and individual stroke symptoms as described below. We assessed awareness of respondents for seeking immediate emergency care and for calling EMS in response to a perceived stroke and specified individual stroke symptoms:

“What would you do when you suspect you are having stroke?” Responses included call 991, 911/997/8 or another emergency number, call a family member, the pastor, contact a traditional doctor, go to the pharmacy, no idea/ nothing or wait and see. Answers were dichotomized into calling EMS vs other options. EMSs are first responders in the country. They comprise of a physician, nurses and paramedics. They offer services that include stabilising and transporting acute sick patients to hospitals in the country. EMS services in the county are provided by MedRescue services, Emergency assist, and Boitekanelo emergency.

“If you get stroke, how long would you take before seeking medical assistance?” Answers included immediately, 7 h, 1 day, 3 days, 1 week, or no idea/no answer. We then dichotomized the responses to seeking medical assistance immediately vs other options.

We also assessed the level of medical care respondents would seek if they got specified stroke symptoms in a closed-ended question as follows: “Which of the following would you do first if you suspected that you are having one of the following e.g., acute weakness on one side of the body?” Answers included call 911 EMS, contact medical clinic, no idea, nothing or wait and see. We then categorized the responses into 3: calling EMS vs medical clinic vs other options.

Each correct answer in section 2 scored 1 point and was considered being aware. Each incorrect, unanswered or unknown answer scored 0 point and was considered being unaware.

Section 3 and 4 comprised respondents’ stroke risk factors and sources of stroke information respectively.

Respondents’ stroke risk factors

Included hypertension, family history of stroke, heart diseases or both (at least in one family member in the first generation), history of Human immunodeficiency virus (HIV/AIDS): (yes or no), psychiatric diseases (depression/ anxiety): (yes or no), smoking (non-smokers, former, or current), alcohol drinking (non-drinkers, former, or current), dietary status (perceived healthy or unhealthy) and one or more of four less common cardiovascular risk factors (CVDS: diabetes, dyslipidemia, prior stroke, or heart diseases). Lastly, perceived and calculated BMI categories (underweight, normal, overweight or obesity), and physical activity (none, light, moderate or high physical intensity).

Current smokers were individuals who smoked at least one tobacco product daily in the previous 12 months, including those who had quit within the past year. Former smokers had quit more than 1 year earlier, while non-smokers had never used tobacco products.

Current drinkers were individuals who drank alcohol regularly in the previous 12 months, including those who had quit within the past year. Former drinkers had quit more than 1 year earlier, while non-drinkers had never used alcohol.

Information on physical activity at work, at home, during recreational or sport, and leisure-time activities was obtained using part of the International Physical Activity Questionnaire with comparable variables [46]. Questions were asked about frequency of regular specific activities the individual performs that increase breathing rate for at least 10 minutes: the total duration per day, the number of days in a week, and whether they perceived the activity as heavy, moderate, light, or no activity. For everyone, the recorded activities were converted to metabolic equivalent task (MET)-minutes per week (min/wk) [46]. Individuals participating in activities of less than 3.5 MET-min/wk. were classified as no activity (sedentary lifestyle), 3.5- < 600 MET-min/wk. as low, 600- < 3000 MET-min/ wk. as moderate, and > 3000 MET-min/wk. as high level of physical activity.

Participants were asked if they perceived their weight as underweight, normal, overweight or obese. Weight and height were measured, BMI calculated, and classified as defined by the World Health Organization (WHO) and National Institutes of Health (NIH) i.e., underweight as BMI < 18·5 kg/m2, normal BMI 18.5- < 25 kg/m2, overweight 25- < 30 kg/m2, and obesity as ≥30 kg/m2 [47, 48]. Height was measured twice to the nearest millimeter using a fixed plastic, non-elastic stadiometer, and average height calculated. Body weight was measured in kilograms (to the second decimal place) by a self-zeroing digital weight scale for adults dressed in light clothes without shoes. Safeway self-zeroing digital weight scales (Safeway Scale, South Africa) were used after calibration.

Sources of stroke information

We assessed respondents’ source of stroke information in a closed-ended question with six answers as follows, “Where did you get information about stroke?” Answers included family/ friends, television/ radio, newspaper/ magazines, doctors/ nurses, social media (internet, Facebook, Instagram, WhatsApp), and others (own experience, school, or patients).

Statistical analysis

Continuous variables were expressed as mean ± standard deviation (SD). Categorical and ordinal variables were expressed as absolute frequency (n) and proportion (%) of the overall sample or subgroups. Outpatients and public groups’ awareness of stroke were compared using chi-square test.

Mann-Whitney U/ Kruskal-Wallis H was used to determine predictors of calling EMS or seeking immediate medical assistance by acute stroke among respondents’ sociodemographic and stroke risk factors. Bonferroni correction was used for multiple comparisons. Statistical tests were two-tailed and reported statistically significant at p < 0.05. All statistical analyses were completed using SPSS 25 statistical software (SPSS Inc., Chicago, Illinois, USA).

Results

We interviewed 2987 respondents in a cross-sectional study in greater Gaborone from June–October 2019, excluded 179 participants (151 from the public and 28 outpatients) because of missing either consent or substantial information (eFigure 2). We had a valid response of 2808 respondents (94.0%), comprising 2013 from the public (93.0%) and 795 outpatients (96.6%). The public’s mean age was 36.1 ± 14.5 years (age range 18–90 years) and 54.5% were females, while for outpatients the mean age was 37.4 ± 12.7 years (range 18–80 years) and 58.1% were females. For more information on respondents’ characteristics, see Table 1.

Table 1.

Sociodemographic and stroke risk factors among respondents

Total Public Outpatients
n = 2808 n = 2013 n = 795 p
n (%) n (%) n (%)
Sociodemographic factors
Gender
  Female 1559(55.5) 1097(54.5) 462(58.1) 0.416
  Male 1249(44.5) 916(45.5) 333(41.9) 0.356
Age category (years) missing 6 missing 5 missing 1
  18–34 1501(53.6) 1118(55.7) 383(48.2) 0.082
  35–49 842(30.0) 588(29.3) 254(32.0) 0.409
   > 50 459(16.4) 302(15.0) 157(19.8) 0.055
Education level
  Primary, unknown, none 367(13.1) 252(12.5) 115(14.5) 0.371
  Secondary 1518(54.1) 1113(55.3) 405(50.9) 0.314
  Tertiary 923(32.9) 648(32.2) 275(34.6) 0.483
Medical insurance
  Yes 420(15.0) 0(0.0) 420(52.8) < 0.001
  No, unknown 2388(85.0) 2013(100.0) 375(42.7) < 0.001
Marital status
  Married/cohabiting 982(35.0) 728(36.2) 254(31.9) 0.223
  Others 1826(65.0) 1285(63.8) 541(68.1) 0.381
Residing/working together
  Yes 1121(39.9) 1011(50.2) 110(13.8) < 0.001
  No 1687(60.1) 1002(49.8) 685(86.2) < 0.001
Self-reported risk factors
History of hypertension
  Yes 276(9.8) 141(7.0) 135(17.0) < 0.001
  No, unknown 2532(90.2) 1872(93.0) 660(83.0) 0.073
History of CVDS
  Yes 196(7.0) 117(5.8) 79(9.9) 0.012
  No 2612(93.0) 1896(94.2) 716(90.1) 0.468
Family history of stroke/heart diseases
  Stroke 372(13.2) 313(15.5) 59(7.4) < 0.001
  Heart diseases 347(12.4) 227(11.3) 120(15.1) 0.075
  Both heart diseases and stroke 389(13.9) 227(11.3) 162(20.4) < 0.001
  None 1700(60.5) 1246(61.9) 454(57.1) 0.294
BMI
  Underweight 53(1.9) 33(1.6) 20(2.5) 0.302
  Normal, unknown 2429(86.5) 1860(92.4) 569(71.6) < 0.001
  Overweight 215(7.7) 111(5.5) 104(13.1) < 0.001
  Obesity 111(4.0) 9(0.4) 102(12.8) < 0.001
Healthy dietary status
  No, unknown 1119(39.9) 802(38.8) 317(39.9) 0.993
  Yes 1689(60.1) 1211(60.2) 478(60.1) 0.994
Alcohol consumption
  Current 668(23.8) 406(20.2) 262(33.0) < 0.001
  Former 46(1.6) 24(1.2) 22(2.8) 0.054
  No, unknown 2094(74.6) 1583(78.6) 511(64.3) 0.004
Smoking status
  Current 337(12.0) 182(9.0) 155(19.5) < 0.001
  Former 43(1.5) 22(1.1) 21(2.6) 0.051
  No, unknown 2428(86.5) 1809(89.9) 619(77.9) 0.027
Intensity of physical activity
  None, unknown 2157(76.8) 1582(78.6) 575(72.3) 0.224
  Light 105(3.7) 62(3.1) 43(5.4) 0.054
  Moderate 483(17.2) 337(16.7) 146(18.4) 0.513
  High 63(2.2) 32(1.6) 31(3.9) 0.016
History of HIV/AIDS
  Yes 569(20.3) 289(14.4) 280(35.2) 0.001
  No, unknown 2229(79.4) 1724(85.6) 515(64.8) < 0.001
History of psychiatric diseases
  Yes 89(3.2) 0(0) 89(11.2) < 0.001
  No 2719(96.8) 2013(100.0) 706(88.8) 0.052
Calculated risk factors
Physical activity intensity (Met min/week)
  Physical inactive, unknown 2169(77.2) 1585(78.7) 584(73.5) 0.307
  Low (> 3,5–600) 112(4.0) 66(3.3) 46(5.8) 0.045
  Moderate (> 600–3000) 436(15.5) 290(14.4) 146(18.4) 0.098
  High (> 3000) 91(3.2) 72(3.6) 19(2.4) 0.244
BMI
  Underweight (< 18.5) 105(3.7) 85(4.2) 20(2.5) 0.113
  Normal, unknown (18.5 < 25) 1178(42.0) 904(44.9) 274(34.5) 0.005
  Overweight (25 < 30) 669(23.8) 458(22.8) 211(26.5) 0.197
  Obesity (> 30) 856(30.5) 566(28.1) 290(36.5) 0.013

NA not applicable, CVDS cardiovascular diseases (diabetes, dyslipidemia, stroke, or heart diseases), Psychiatric diseases: depression or anxiety, BMI Body Mass Index

Responses to acute stroke

Two thousand two hundred respondents (78.3%) were aware of calling EMS (84.3% outpatients vs 76.0% public, p = 0.119), and 93.1% were aware of seeking immediate medical assistance by stroke attack (94.3% outpatients vs 92.5% public, p = 0.754). Odds of calling EMS immediately by respondents was 3.8 times higher than of calling EMS not immediately (p < 0.001) (Table 2). Similarly, for public and outpatients, odds were 3 and 8.1 times higher respectively.

Table 2.

Awareness of calling EMS and seeking immediate medical assistance among respondents

Calling EMS Seeking immediate medical assistance OR
n(%) Yes No p
n(%) n(%)
Total respodents < 0.001 3.8
 Aware 2200(78.3) 2099(97.0) 101(51.8)
 Unaware 608(21.7) 514(3.0) 94(48.2)
Public < 0.001 3
 Aware 1530(76.0) 1449(77.8) 81(54.0)
 Unaware 483(24.0) 414(22.2) 69(46.0)
Outpatients < 0.001 8.1
 Aware 670(84.3) 650(86.7) 20(44.4)
 Unaware 125(15.7) 100(13.3) 25(55.6)
Seeking immediate medical assistance Calling EMS No
Yes
Total respondents < 0.001 3.8
 Aware 2613(93.1) 2099(95.4) 514(84.5)
 Unaware 195(6.9) 101(4.6) 94(15.5)
Public < 0.001 3
 Aware 1863(92.5) 1449(94.7) 414(85.7)
 Unaware 150(7.5) 81(5.3) 69(14.3)
Outpatients < 0.001 8.1
 Aware 750(94.3) 650(97.0) 100(80.0)
 Unaware 45(5.7) 20(3.0) 25(20.0)

EMS emergency medical services, OR odds ratio

For each of the specific stroke symptoms, outpatients and public would contact medical clinic or call EMS without any significance difference between them, even though the majority (about 50%) would rather contact a medical clinic than call the EMS or take other actions (wait and see, no idea, or nothing) (Table 3).

Table 3.

Acute individual stroke symptom’s responses

Total Public Outpatients p
n = 2808 n = 2013 n = 795
no. aware (% aware) no. aware (% aware) no. aware (% aware)
Speech impairment
 Call EMS 1103(39.3) 785(39.0) 318(40.0) 0.788
 Contact medical clinic 1436(51.1) 1007(50.0) 429(54.0) 0.357
 Other 269(9.6) 221(11.0) 48(6.0) 0.004
Dizziness/ loss of balance
 Call EMS 793(28.2) 565(28.1) 228(28.7) 0.846
 Contact medical clinic 1431(51.0) 1009(50.1) 422(53.1) 0.487
 Other 584(20.8) 439(21.8) 145(18.2) 0.178
Acute headache
 Call EMS 873(31.1) 624(31.0) 249(31.3) 0.922
 Contact medical clinic 1434(51.1) 1012(50.3) 422(53.1) 0.510
 Other 501(17.8) 377(18.7) 124(15.6) 0.202
Blurred/ double vision
 Call EMS 881(31.4) 602(29.9) 279(35.1) 0.124
 Contact medical clinic 1468(52.3) 1024(50.9) 444(55.8) 0.250
 Other 459(16.3) 387(19.2) 72(9.1) < 0.001
Numbness/ dead sensation on one side of body
 Call EMS 1226(43.7) 876(43.5) 350(44.0) 0.897
 Contact medical clinic 1467(52.2) 1042(51.8) 425(53.5) 0.693
 Other 115(4.1) 95(4.7) 20(2.5) 0.049
Facial muscles weakness on lower part on one side
 Call EMS 1184(42.2) 840(41.7) 344(43.3) 0.690
 Contact medical clinic 1505(53.6) 1078(53.6) 427(53.7) 0.971
 Other 119(4.2) 95(4.7) 24(3.0) 0.143
Weakness on one body side
 Call EMS 1179(42.0) 853(42.4) 326(41.0) 0.721
 Contact medical clinic 1501(53.5) 1051(52.2) 450(56.6) 0.315
 Other 128(4.6) 109(5.4) 19(2.4) 0.009
Confusion
 Call EMS 701(25.0) 497(24.7) 204(25.7) 0.744
 Contact medical clinic 1557(55.4) 1081(53.7) 476(59.9) 0.167
 Other 550(19.6) 435(21.6) 115(14.5) 0.004

Sources of stroke information

A significantly higher percentage of outpatients than the public had television/ radio (66.9% vs 56.2%), and magazines/ newspapers (58.9% vs 38.2%) as sources of information than the public (p < 0.05) (eTable 1). The public were most likely to get stroke information from family/ friends (61.2%) and lowest from others (15.7%). Outpatients were most likely to get information from TV/ radio (66.9%) and lowest from others (18.0%).

Awareness differences of calling EMS when having acute stroke by respondents’ sociodemographic factors and other characteristics

Sociodemographic factors

Outpatients had higher awareness than the public for calling EMS when perceiving stroke (p < 0.05) among those aged > 50 years (91.1% vs 64.2%), and not residing/working together (93.9% vs 75.8%) (Table 4). The public residing/working together had higher awareness than outpatients for calling EMS (76.2% vs 24.5%, p < 0.001).

Table 4.

Awareness of calling EMS by sociodemographic and stroke risk factors, stroke responses and sources of information

Public
n = 2013
no. aware (% aware) Outpatients
no. of respondents
no. aware (% aware) #p
Sociodemographic factors
Gender
  Female 1097 861(78.5) 462 402(87.0) 0.232
  Male 916 669(73.0) 333 268(80.5) 0.348
Age
  18-34 yrs 1118 886(79.2) 383 306(79.9) 0.931
  35-49 yrs 588 447(76.0) 254 220(86.6) 0.268
   > 50 yrs 302 194(64.2) 157 143(91.1) 0.028
Education
  None/unspecified/ primary 252 165(65.5) 115 101(87.8) 0.108
  Secondary 1113 853(76.6) 405 346(85.4) 0.234
  Tertiary 648 512(79.0) 275 223(81.1) 0.819
Medical insurance
  No 2013 1530(76.0) 375 287(76.5) 0.939
  Yes 0 NA 420 383(91.2) NA
Marital status
  Married/cohab 728 546(75.0) 254 218(85.8) 0.241
  Other (single, divorcee, widowed, unspecified) 1285 984(76.6) 541 452(83.5) 0.282
Residing/working together
  No 1002 760(75.8) 685 643(93.9) 0.005
  Yes 1011 770(76.2) 110 27(24.5) < 0.00001
Stroke action
Seeking immediate medical assistance by stroke
  No 150 81(54.0) 45 20(44.4) 0.571
  Yes 1863 1449(77.8) 750 650(86.7) 0.109
Stroke symptoms’ reaction
Speech Impairment
  EMS 785 713(90.8) 318 298(93.7) 0.750
  Medical clinic 1007 686(68.1) 429 356(83.0) 0.036
  Other 221 131(59.3) 48 16(33.3) 0.089
Dizziness/loss of balance
  EMS 565 527(93.3) 228 214(93.9) 0.957
  Medical clinic 1009 730(72.3) 422 368(87.2) 0.042
  Other 439 273(62.2) 145 88(60.7) 0.888
Acute headache
  EMS 624 577(92.5) 249 231(92.8) 0.976
  Medical clinic 1012 706(69.8) 422 354(83.9) 0.049
 Other 377 247(65.5) 124 85(68.5) 0.800
Blurred/double vision
  EMS 602 566(94.0) 279 262(93.9) 0.991
  Medical clinic 1024 710(69.3) 444 373(84.0) 0.037
  Other 387 254(65.6) 72 35(48.6) 0.214
Numbness/dead sensation on one side of the body
  EMS 876 797(91.0) 350 326(93.1) 0.801
  Medical clinic 1042 687(65.9) 425 335(78.8) 0.062
  Other 95 46(48.4) 20 9(45.0) 0.886
Facial muscles weakness on the lower part on one side
  EMS 840 772(91.9) 344 325(94.5) 0.769
  Medical clinic 1078 718(66.6) 427 336(78.7) 0.079
  Other 95 40(42.1) 24 9(37.5) 0.821
Weakness on one body side
  EMS 853 764(89.6) 326 294(90.2) 0.944
  Medical clinic 1051 693(65.9) 450 361(80.2) 0.036
  Other 109 73(67.0) 19 15(78.9) 0.690
Confusion
  EMS 497 465(93.6) 204 180(88.2) 0.635
  Medical clinic 1081 745(68.9) 476 396(83.2) 0.035
  Other 435 320(73.6) 115 94(81.7) 0.531
Self-reported risk factors
History of hypertension
  No/unspecified 1872 1424(76.1) 660 551(83.5) 0.195
  Yes 141 106(75.2) 135 119(88.1) 0.399
CVDS
  No 1896 1439(75.9) 716 600(83.8) 0.154
  Yes 117 91(77.8) 79 70(88.6) 0.564
Smoking
  No/unspecified 1809 1390(76.8) 619 533(86.1) 0.119
  Current 182 123(67.6) 155 117(75.5) 0.545
  Former 22 17(77.3) 21 20(95.2) 0.653
Healthy diet
  No /unspecified 802 570(71.1) 317 288(90.9) 0.019
  Yes 1211 960(79.3) 478 382(79.9) 0.924
Alcohol consumption status
  None/unspecified 1583 1222(77.2) 511 439(85.9) 0.180
  Current 406 287(70.7) 262 216(82.4) 0.230
  Former 24 21(87.5) 22 15(68.2) 0.599
Family history of stroke/heart diseases
  None/unspecified 1246 997(80.0) 454 360(79.3) 0.917
  Both stroke and heart diseases 227 139(61.2) 162 147(90.7) 0.019
  Heart diseases 227 158(69.6) 120 108(90.0) 0.152
  Stroke 313 236(75.4) 59 55(93.2) 0.333
History of HIV/AIDS
  No/unspecified 1724 1267(73.5) 515 409(79.4) 0.340
  Yes 289 263(91.0) 280 261(93.2) 0.846
History of psychiatric diseases
  No 2013 1530(76.0) 706 658(93.2) 0.002
  Yes 0 NA 89 12(13.5) NA
Calculated risk factors
Physical activity status (MET min/week)
  None/unspecified 1585 1185(74.8) 584 511(87.5) 0.039
  Light 66 47(71.2) 46 26(56.5) 0.498
  Moderate 290 238(82.1) 146 122(83.6) 0.909
  High 72 60(83.3) 19 11(57.9) 0.405
BMI status
  Underweight 85 66(77.6) 20 13(65.0) 0.670
  Normal, unknown 904 673(74.4) 274 207(75.5) 0.896
  Overweight 458 359(78.4) 211 189(89.6) 0.299
  Obesity 566 432(76.3) 290 261(90.0) 0.142
Source of stroke information
  Family or friends 1231 951(77.3) 482 414(85.9) 0.208
  Tv or radio 1132 845(74.6) 532 479(90.0) 0.022
  Newspaper or magazine 769 657(85.4) 468 434(92.7) 0.351
  Social Media (Internet, Facebook, WhatsApp) 527 436(82.7) 202 187(92.6) 0.369
  Doctor or nurse 754 599(79.4) 316 281(88.9) 0.275
  Others (school, patients, experience) 316 249(78.8) 143 112(78.3) 0.970

NA not applicable

#between outpatients and public

Stroke action

Awareness rates of calling EMS by stroke among respondents who would call EMS by any specific stroke symptom was high (at least 88%) for all symptoms. Among those who would call medical clinic when experiencing stroke symptoms, outpatients had higher awareness than the public (p < 0.05) for speech impairment (83.0% vs 68.1), dizziness/ loss of balance (87.2% vs 72.3%), acute headache (83.9% vs 69.8%), blurred/ double vision (84.0% vs 69.3%), weakness on one side of the body (80.2% vs 65.9%), and confusion (83.2% vs 68.9%).

Respondents’ stroke risk factors

For self-reported risk factors, outpatients with the following characteristics had higher awareness than the public for calling EMS by stroke (p < 0.05): unhealthy diet (90.9% vs 71.1%), physical inactivity (87.8% vs 75.0%), family history of both stroke and heart diseases (90.7% vs 61.2%), and no history of psychiatric diseases (93.2% vs 76.0%).

For calculated risk factors, physical inactive outpatients had higher awareness than the public for calling EMS (87.5% vs 74.8%, p = 0.039).

Source of information for stroke

For those with TV/ radio as source of information, outpatients had higher awareness than the public for calling EMS (90.0% vs 74.6%, p = 0.022). Awareness was highest for those with newspaper/ magazine as source of information (85.4% public vs 92.7% outpatients) while lowest for TV/ radio (74.6%) for public, and others (78.3%) for outpatients.

Awareness differences of seeking immediate medical assistance when having acute stroke by respondents’ sociodemographic factors and other characteristics

There were no significant awareness differences for seeking medical assistance between outpatients and public based on respondents’ sociodemographic or stroke risk factors, responses to acute stroke symptoms, or sources of stroke (Table 5).

Table 5.

Awareness of seeking immediate medical assistance by sociodemographic and stroke risk factors, stroke responses and source of information

Public
n = 2013
no. aware (% aware) Outpatients
n = 795
no. aware (% aware) #p
Sociodemographic factors
Gender
  Female 1097 1023(93.3) 462 437(94.6) 0.861
  Male 916 840(91.7) 333 313(94.0) 0.793
Age
  18-34 yrs 1118 1021(91.3) 383 357(93.2) 0.814
  35-49 yrs 588 551(93.7) 254 243(95.7) 0.849
   > 50 yrs 302 287(95.0) 157 149(94.9) 0.992
Education
  None/unspecified/primary 252 234(92.9) 107(93.0) 0.990
  Secondary 1113 1011(90.8) 405 377(93.1) 0.775
  Tertiary 648 618(95.4) 275 266(96.7) 0.892
Medical insurance
  No 2013 1863(92.5) 375 345(92.0) 0.943
  Yes 0 0(0.0) 420 405(96.4) NA
Marital status
  Married/cohab 728 671(92.2) 254 239(94.1) 0.847
  Other (single, divorcee, widowed, unspecified) 1285 1192(92.8) 541 511(94.5) 0.809
Residing/working status
  Not from same company/ compound/ family 1002 946(94.4) 685 659(96.2) 0.793
  Same 1011 917(90.7) 110 91(82.7) 0.546
Stroke action
Awareness of calling EMS
  No 483 414(85.7) 125 100(80.0) 0.658
  Yes 1530 1449(94.7) 670 650(97.0) 0.719
Stroke symptoms’ reaction
Speech Impairment
  EMS 785 728(92.7) 318 302(95.0) 0.807
  Medical clinic 1007 924(96.7) 429 414(96.5) 0.978
  Other 221 161(72.9) 48 34(70.8) 0.916
Dizziness/Loss of Balance
  EMS 565 546(96.6) 228 224(98.2) 0.883
  Medical clinic 1009 955(94.6) 422 404(95.7) 0.892
  Other 439 362(82.5) 145 122(84.1) 0.892
Acute Headache
  EMS 624 586(93.9) 249 242(97.2) 0.752
  Medical clinic 1012 957(94.6) 422 408(96.7) 0.792
  Other 377 320(84.9) 124 100(80.6) 0.750
Blurred/Double Vision
  EMS 602 575(95.5) 279 267(95.7) 0.985
  Medical clinic 1024 982(95.9) 444 426(95.9) 0.995
  Other 387 306(79.1) 72 57(79.2) 0.995
Numbness/Dead Sensation on one side of the body
  EMS 876 822(93.8) 350 328(93.7) 0.989
  Medical clinic 1042 968(92.9) 425 406(95.5) 0.695
  Other 95 73(76.8) 20 16(80.0) 0.918
Facial Muscles weakness on the lower part on one side
  EMS 840 783(93.2) 344 322(93.6) 0.964
  Medical clinic 1078 1009(93.6) 427 409(95.8) 0.781
  Other 95 71(74.7) 24 19(79.2) 0.876
Weakness on one body side
  EMS 853 789(92.5) 326 307(94.2) 0.851
  Medical clinic 1051 987(93.9) 450 429(95.3) 0.854
  Other 109 87(79.8) 19 14(73.7) 0.842
Confusion
  EMS 497 469(94.4) 204 194(95.1) 0.949
  Medical clinic 1081 1022(94.5) 476 456(95.8) 0.869
  Other 435 372(85.5) 115 100(87.0) 0.917
Self-reported risk factors
Hypertension
  No/unspecified 1872 1733(92.6) 660 623(94.4) 0.769
  Yes 141 130(92.2) 135 127(94.1) 0.909
CVDS
  No 1896 1755(92.6) 716 675(94.3) 0.775
  Yes 117 108(92.3) 79 75(94.9) 0.895
Smoking
  No/unspecified 1809 1685(93.1) 619 581(93.9) 0.911
  Current 182 160(87.9) 155 150(96.8) 0.551
  Former 22 18(81.8) 21 19(90.5) 0.829
Healthy diet
  No /unspecified 802 761(94.9) 317 305(96.2) 0.885
  Yes 1211 1102(91.0) 478 445(93.1) 0.775
Alcohol consumption status
  No/unspecified 1583 1496(94.5) 511 482(94.3) 0.980
  Current 406 349(86.0) 262 248(94.7) 0.414
  Former 24 18(75.0) 22 20(90.9) 0.675
Family history of stroke/heart diseases
  None/unspecified 1246 1171(94.0) 454 424(93.4) 0.937
  Both stroke and heart diseases 227 206(90.7) 162 155(95.7) 0.726
  Heart diseases 227 212(93.4) 120 116(96.7) 0.833
  Stroke 313 274(87.5) 59 55(93.2) 0.766
History of HIV/AIDS
  No/unspecified 1724 1616(93.7) 515 487(94.6) 0.904
  Yes 289 247(85.5) 280 263(93.9) 0.451
History of psychiatric diseases
  No 2013 1863(92.5) 706 674(95.5) 0.626
  Yes 0 0(0.0) 89 76(85.4) NA
Calculated risk factors
Physical activity status (MET min/week)
  None/unspecified 1585 1481(93.4) 584 550(94.2) 0.911
  Light 66 53(80.3) 46 44(95.7) 0.546
  Moderate 290 262(90.3) 149 137(93.8) 0.800
  High 72 67(93.1) 19 19(100.0) 0.846
BMI status
  Underweight 85 70(82.4) 20 19(95.0) 0.702
  Normal, unknown 904 814(90.0) 274 251(91.6) 0.867
  Overweight 458 431(94.1) 211 202(95.7) 0.887
  Obese 566 548(96.8) 290 278(95.9) 0.924
Source of information
  Family or friends 2131 1131(91.9) 482 456(94.6) 0.710
  TV or radio 1132 1092(96.5) 532 512(96.2) 0.975
  Newspaper or magazine 769 751(97.7) 468 454(97.0) 0.937
  Medical doctor or nurse 754 739(98.0) 316 300(94.9) 0.741
  Social Media (Internet, Facebook, WhatsApp) 527 519(98.5) 202 199(98.5) 0.998
  Others (school, experience, patients) 316 276(87.3) 132 129(90.2) 0.831

NA not applicable

#between public and outpatients

For both the public and outpatients, awareness of seeking immediate medical assistance was highest for social media (98.5% each) as source of information, and lowest for others (87.3% vs 90.2% respectively).

Predictors of calling EMS immediately by acute stroke

Outpatients had higher awareness of calling EMS than the public, with mean scores (95% CI) of 0.84(0.82–0.87) vs 0.76(0.74–0.78), p < 0.001. Predictors of low awareness of both calling EMS and seeking immediate medical assistance were no medical insurance, residing/working together, history of psychiatric diseases, and normal weight (eTable 2).

Male gender, ≥50 years age, primary education, family history of both stroke and heart diseases, current smoking, no history of HIV/AIDS, and light physical activity were predictors of low awareness of calling EMS, while predictors of low awareness of seeking immediate medical assistance were 18–34 years age, secondary education, family history of stroke, former smokers, former and current drinkers, being on a healthy diet, history of HIV/AIDS, and being underweight.

Discussion

Our study adds to the meagre literature in Sub-Saharan Africa on awareness of stroke responses and factors influencing them, in addition to comparing outpatients and the public awareness. Awareness of calling EMS or seeking immediate medical assistance was adequate among both respondents. There were some similarities and disparities in predictors of calling EMS and seeking immediate medical assistance by acute stroke.

Awareness of calling EMS by acute stroke was high among both outpatients and the public (84.3% vs 76.0% respectively). Some patients’ studies [12, 13, 18, 20, 21, 2426, 29, 33, 35, 39, 41, 49, 50] have shown variations and lower rates than ours (15.0–73.0%). This is further supported by one study that reported that time from symptom onset to first call for medical help accounted for 45% of the prehospital delay among stroke patients [15]. Some studies [26, 43, 5160] conducted among the public also showed some variations in awareness of calling EMS (26.9–89.9%). Some have shown that despite high awareness of stroke symptoms in real life, a significant proportion still fails to call EMS by acute stroke [35, 50, 59, 61]. These discrepancies can be explained by differences in study population (respondents’ age, gender distribution, time and place of study, type of patients, comorbidities) and nature of questions (closed- or open-ended). This could also be due to that stroke as a medical emergency have been emphasized a lot in the past years, therefore, the population has probably better awareness now than in the past.

In contrast, when asked how they would respond to each of the eight stroke symptoms without reference to stroke, awareness rates of calling EMS by any specific stroke symptom was high (at least 88%) for each symptom among both outpatients and public, and without any significant differences between them. This contrasts some studies [7, 43, 60], that had lower awareness rates of calling EMS by blurred/ double vision (23.6–33%), weakness on the body (41.9–59%), speech impairment (41–72.4%), and dead sensation (30.3–51.0%). In addition, other studies showed also lower rates of calling EMS by weakness on one side of the body or speech impairment (44% each), weakness on one lower side of the face (64.3%), dizziness (3.2%) and headache (6.7%) [43, 60, 62]. Discrepancies in these studies can be attributed to differences in study population. Outpatients had higher awareness than the public (p < 0.05) for contacting medical clinic by speech impairment (83.0% vs 68.1), dizziness/ loss of balance (87.2% vs 72.3%), acute headache (83.9% vs 69.8%), blurred/ double vision (84.0% vs 69.3%), weakness on one side of the body (80.2% vs 65.9%), and confusion (83.2% vs 68.9%). This could be explained by lack of awareness of EMSs existence since they are mostly available in urban areas, and that outpatients are more frequently in contact with the healthcare system.

The public had as highest source of information family/ friends (61.2%), followed by TV/ radio (56.2%). Outpatients had as highest source of information TV/ radio (66.9%), followed by family/ friends (60.6%). This resonates well with other studies [25, 42, 43, 49, 54, 62, 63] that reported doctors or healthcare professionals as one of the lowest sources of information among patients and public. Highest sources of information at over 40% among outpatients was TV/ radio, family/ friends, and magazines/ newspapers, while for the public it was family/ friends, and TV/ radio. This is supported by other studies [42, 43, 49, 54, 62, 63] that reported mass media, family, and friends as highest sources of stroke information.

Outpatients had higher awareness of calling EMS than the public among those with the following characteristics: age > 50 years, not residing/working together, unhealthy diet, family history of both stroke and heart diseases, no history of psychiatric diseases, calculated physical inactivity, and having TV/radio as source of stroke information. The differences could be explained by patients being more frequently in contact with healthcare professionals, well informed about stroke, also by that most of the public is not aware of EM services exist since they are found mostly in urban areas but not rural areas. However, awareness of calling EMS or seeking immediate medical assistance by source of information was more than 70% for the least source, which shows that all sources of information can be used effectively to relay information about stroke to both outpatients and the public.

Our study showed that predictors of low awareness of calling EMS in general were > 50 years age, primary education, and no medical insurance. This is in line with some studies that demonstrated that lower education [51], older age [51], and no medical insurance [29] were low predictors. It contrasts some studies that showed older age [29, 35, 43] were associated with high awareness of calling EMS, but no association with age [24, 33], education [24, 33, 35], and medical insurance [24, 51]. Our study showed association of low awareness with residing/working together. It contrasts a study that showed those living alone [35] were low predictors, while another one did not show any association [24]. Our study showed association of low awareness with male gender, but no association with marital status, or history of cardiovascular diseases. This resonates with one study that showed association of low awareness with male gender [33] but contrasts some that did not show any association with gender [24, 51]. It partly resonates with some that did not show association with prior stroke [24, 29, 33, 35, 6466]. It contrasts some studies that showed married marital status, history of cholesterol and history of angina [43] were associated with high awareness.

Awareness of seeking immediate medical assistance was adequate among outpatients and the public, with both achieving mean scores of at least 93.0%. In our study, predictors of low awareness of seeking immediate medical assistance were young age. This is in line with some studies [15, 18, 21], but contrasts some that did not show association with age [19, 30, 33, 67, 68]. Our study showed association of low awareness with secondary education and residing/working together. This contrasts one study that did not show association with education [30], while living alone [33] was associated with low awareness. Our study did not show association of awareness with gender, hypertension, and cardiovascular diseases. It resonates with one study [30] that did not show association with gender. However, it contrasts some studies that showed male gender [18, 33], low risk factor levels [15], and no history of cardiovascular diseases [18] were associated with low awareness. Discrepancies in these studies can be attributed to differences in study population.

Limitations

Our study is one of the very few studies worldwide if not the first in Sub-Saharan Africa assessing awareness of calling EMS and seeking immediate medical assistance by acute stroke among public and outpatients concurrently. All information from the questionnaires was collected through standardized face-to-face interviews. We compared our results with mostly previous closed-ended studies for the public and patients.

There are some limitations to this study. First, the survey was conducted in only communities and healthcare facilities in greater Gaborone and not all communities/ healthcare facilities were represented, therefore it may not represent all communities in the country. Second, despite all similarities and variations between studies, some studies considered better/ high awareness differently with some either considering awareness based on sums of awareness questions while we resorted to lowest or highest mean score. Third, self-reported factors/characteristics are prone to bias. Lastly, there may be differences in demographic and other factors between responders and non-responders that we are unable to account for. Despite these limitations, a reasonable high response rate of 94% was attained and therefore these results represent current knowledge of the public and outpatients in greater Gaborone.

Conclusion

Despite adequate awareness of calling EMS or seeking immediate medical services by acute stroke, there are still gaps in awareness among some subgroups. Therefore, results call for policy makers together with other stakeholders for educational campaigns on awareness of calling EMS/ seeking immediate medical assistance by stroke targeting these subgroups using all sources of information available.

Supplementary Information

12883_2022_2859_MOESM1_ESM.docx (28.1KB, docx)

Additional file 1: eFigure 1. Awareness of calling EMS by acute stroke study.

Additional file 2. (298.3KB, jpg)
12883_2022_2859_MOESM3_ESM.docx (14.5KB, docx)

Additional file 3: eTable 1. Sources of stroke information among respondents.

12883_2022_2859_MOESM4_ESM.docx (22KB, docx)

Additional file 4: eTable 2. Mann-Whitney U/ Kruskal-Wallis H - Association of awareness of calling EMS, and seeking immediate medical assistance with sociodemographic factors among respondents.

Additional file 5. (1.2MB, csv)

Acknowledgments

The authors thank the chief medical officers, hospital superintendents and their staff in greater Gaborone and the funders for this survey research study.

Authors’ contributions

O.O wrote the manuscript. KKO, TRM, GM, YBB, BCL and MM were part of data collection, helped with planning the paper, wrote some parts of the article, obtained relevant info from other journals for the discussion part. HS and SHJ reviewed the manuscript. The author(s) read and approved the final manuscript.

Funding

Open access funding provided by UiT The Arctic University of Norway (incl University Hospital of North Norway). Botswana and Norway governments’ collaboration in the health sector. The funders had no role in the study methodology, data collection, analysis and interpretation, and producing the manuscript.

Grant number: not applicable.

The publication charges for this article have been funded by a grant from the publication fund of UiT The Arctic University of Norway.

Availability of data and materials

The datasets used and analyzed during the current study are available in the attached file.

Declarations

Ethics approval and consent to participate

Ethical clearance for this study was granted in accordance with the Helsinki declaration for medical research from the following institutional review committees: Human Research Ethics of University of Botswana, Ministry of Health and Wellness in Botswana, Health Research and Development Division (ref. no. HPDME: 13/18/1) and Regional Committee for Medical Research Ethics South East Norway, section C (ref. 2018/774/REK), Norway.

All eligible respondents were given oral and written information on the study including publication of the results, and written informed consent sought prior to inclusion in the study. Questionnaires were anonymous.

Consent for publication

Not applicable.

Competing interests

None declared.

Footnotes

Publisher’s Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Contributor Information

Ookeditse Ookeditse, Email: oozah@yahoo.com.

Kebadiretse K. Ookeditse, Email: kkchiepe@gmail.com

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Yaone Bogatsu, Email: Yaoneb@gmail.com.

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Henrik Schirmer, Email: Henrik.schirmer@gmail.com.

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Associated Data

This section collects any data citations, data availability statements, or supplementary materials included in this article.

Supplementary Materials

12883_2022_2859_MOESM1_ESM.docx (28.1KB, docx)

Additional file 1: eFigure 1. Awareness of calling EMS by acute stroke study.

Additional file 2. (298.3KB, jpg)
12883_2022_2859_MOESM3_ESM.docx (14.5KB, docx)

Additional file 3: eTable 1. Sources of stroke information among respondents.

12883_2022_2859_MOESM4_ESM.docx (22KB, docx)

Additional file 4: eTable 2. Mann-Whitney U/ Kruskal-Wallis H - Association of awareness of calling EMS, and seeking immediate medical assistance with sociodemographic factors among respondents.

Additional file 5. (1.2MB, csv)

Data Availability Statement

The datasets used and analyzed during the current study are available in the attached file.


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