Full text
PDFSelected References
These references are in PubMed. This may not be the complete list of references from this article.
- Allsop J., Mulcahy L. Dealing with clinical complaints. Qual Health Care. 1995 Jun;4(2):135–143. doi: 10.1136/qshc.4.2.135. [DOI] [PMC free article] [PubMed] [Google Scholar]
- Bark P., Vincent C., Jones A., Savory J. Clinical complaints: a means of improving quality of care. Qual Health Care. 1994 Sep;3(3):123–132. doi: 10.1136/qshc.3.3.123. [DOI] [PMC free article] [PubMed] [Google Scholar]
- Bennett J., Walshe K. Occurrence screening as a method of audit. BMJ. 1990 May 12;300(6734):1248–1251. doi: 10.1136/bmj.300.6734.1248. [DOI] [PMC free article] [PubMed] [Google Scholar]
- Berwick D. M. Continuous improvement as an ideal in health care. N Engl J Med. 1989 Jan 5;320(1):53–56. doi: 10.1056/NEJM198901053200110. [DOI] [PubMed] [Google Scholar]
- Dickson G. Principles of risk management. Qual Health Care. 1995 Jun;4(2):75–79. doi: 10.1136/qshc.4.2.75. [DOI] [PMC free article] [PubMed] [Google Scholar]
- Hiatt H. H., Barnes B. A., Brennan T. A., Laird N. M., Lawthers A. G., Leape L. L., Localio A. R., Newhouse J. P., Peterson L. M., Thorpe K. E. A study of medical injury and medical malpractice. N Engl J Med. 1989 Aug 17;321(7):480–484. doi: 10.1056/NEJM198908173210725. [DOI] [PubMed] [Google Scholar]
- Reason J. Understanding adverse events: human factors. Qual Health Care. 1995 Jun;4(2):80–89. doi: 10.1136/qshc.4.2.80. [DOI] [PMC free article] [PubMed] [Google Scholar]